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Travel Credits

Learn about using your travel credit options.
Learn about using your travel credit options.

There are three types of credits you may receive when you experience issues with your vacation: Travel Credit, Customer Care Credit and Air Credit. Before you start re-planning your vacation, take some time to review what options you have with each credit type and how they can be redeemed.

Keep in mind that your rebooked vacation does not have to be identical to the original reservation; you can pick a new destination or hotel. However, if you have an airline credit indicated in your credit notification, you may have to keep the same airline provider, depending on your original ticket types and original airline’s policies.

Look up a travel credit balance here.

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    Travel Credit

    Travel credit (TC) is issued when a booked vacation is cancelled. They are valid for travel commencing within 13 months (395 days) of original departure date. TC is nonrefundable, nontransferable and not redeemable for cash. TC will be issued in the names of each adult (18+) passenger on the original reservation.
    See Details
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    Customer Care Credit

    Customer Care Credit is valid on vacation packages or activities purchased through Apple Vacations. Customer Care Credit expires one year from issue date and is nonrefundable, nontransferable and not replaceable if lost, stolen or destroyed. Customer Care Credit is VOID if altered or obtained fraudulently.
    See Details
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    Air Credit

    The processing of Air Credit varies by airline. If your vacation package included flights, you may have a credit with your airline for the cost of those flights. Air Credit may be redeemed directly with the airline or through Apple Vacations on your next booking.
    See Details

Travel Credit

How to Redeem Travel Credits

Travel credit status can be looked up online. Please read through the following steps to find out how you can redeem your travel credit.

If you’re ready to book a new vacation using your travel credit, start by:

Once you have your preferred destination, hotel, dates, and excursions picked, you’ll have two options:

  • If you have Air Credit, you will need to follow these steps to complete your booking.
  • If you don’t have Air Credit, you can continue through the booking process as you normally would.

When you’re ready to complete your reservation and apply payment, select "Travel Credits" from the payment type options.

  • You will need to use your original reservation number in order to redeem the travel credits.
  • For all passengers redeeming credits, the name used on the new reservation must match exactly with the name used in the original reservation.

Once you rebook using your travel credit, subsequent changes or cancellations are subject to applicable fees/penalties.

Terms and Conditions

  • Travel credits are valid for travel commencing within 395 days of original departure date.
  • Travel Credit is nonrefundable, nontransferable and is not replaceable if lost, stolen, or destroyed.
  • Travel credits are issued in the names of the adult (18+) passengers on the reservation.
  • Travel credits from up to two (2) reservations may be used in one transaction.

Frequently Asked Questions

If you have further questions, please review our Travel Credit FAQs.

Customer Care Credit

If you have a Customer Care Credit, you may check your balance at any time by entering your card and PIN numbers below.

How to Redeem Customer Care Credit

To use your Customer Care Credit, start by shopping for a vacation package.

Once you have your preferred destination, hotel, dates, and excursions picked, you’ll have two options:

  • If you have Air Credit, you will need to follow these steps to complete your booking.
  • If you don’t have Air Credit, you can continue through the booking process as you normally would.

When you’re ready to complete your reservation and apply payment, do the following:

  • Select "Gift, Service and Promotion Cards" from the payment type options.
  • Enter your card number, PIN and amount you wish to apply to your package.
  • Continue through the payment process to finalize your booking.

Terms and Conditions

  • Customer Care Credit expires one year from issue date.
  • Customer Care Credit is non-refundable, non-transferable and is not replaceable if lost, stole or destroyed.
  • Customer Care Credits from up to two (2) reservations may be used in one transaction.
  • Customer Care Credit is VOID is altered or obtained fraudulently.
  • Customer Care Credit is not a credit or debit card and has no implied warranties.
  • Each purchase is deducted from the balance of the card. If the package price is greater than the value of the Apple Vacations Customer Care Credit, the difference may be paid with an additional Apple Vacations Customer Care Credit and/or a credit card. If the package price is less than the value of the Apple Vacations Customer Care Credit, the balance will remain on the card until it is decreased to zero or until the card expiration date, at which time the card will be deactivated.
  • Apple Vacations reserves the right, and holder of the card agrees that Apple Vacations may at any time change the terms of the program or contract with another third party to administer the Apple Vacations Customer Care Credit program.
  • An Apple Vacations Customer Care Credit may not be resold by any unlicensed vendor under penalty of law; unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.
  • An Apple Vacations Customer Care Credit will not be redeemed or exchanged for cash, check or credit, except where required by federal or applicable state law.
  • An Apple Vacations Customer Care Credit redeemed for travel is not refundable and not exchangeable. If travel is not taken, any funds originally associated with an Apple Vacations Customer Care Credit will be considered used and will not be refunded.

Air Credit

Air Credit is processed directly by our airline partners1. When you look up your FTC or Customer Care Credit information, the amount displayed will only show your credit with Apple Vacations.2

If you have Air Credit, you will be able to redeem it directly with your airline provider or on your next booking with Apple Vacations.

How to Redeem Air Credit with Apple Vacations

If you wish to use Air Credit on your next vacation package, follow these steps:

  • Find a new vacation that fits your needs by browsing our all-inclusive deals.
    • If you have Air Credit with JetBlue, please note that even though JetBlue flights do not appear on our site, you are still able to book them through our call center.
  • When you have your preferred destination, hotel, dates, and excursions picked, call us at 800-517-2000.
    • One of our agents will help you complete your booking.
    • You will need to have your Air Credit information available.

1. Note that all Air Credit amounts and expiration dates are set by the airline, not by Apple Vacations.
2. This does not apply to Exclusive Nonstop Vacation Flights. If your credit notification and/or lookup showed that you have Air Credit and you wish to use it, please follow the same booking steps outline above.