Hotel Overview
Location
BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at
their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5579 reviews
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Nov 17, 2024Group of 125 people and all agree do not waste your money on this turd hotel.
Dont even consider going to this hotel we went with a group of 125 people and every one of us absolutely hated it and these are people that have been here several times and could not believe how bad the food was and service. The hotel was 90 percent Mexican people and the pools had hundreds of kids. Some days we had 3 to 4 Mexican bands playing over each other no peace at all night time Mexican weddings blaring the music till late at night. We only ate breakfast there becouse I could get a fresh made omelet everything else was food that they would bring g out from last meal.i hears about how great the sea food was. Zero sea food none. But if you like dried out wieners in 50 different recipes you will be in heaven. Many different gross sauces to put on your wieners all of them not labeled. Actually none of the food was labeled so I would try them with a spoon like everyone else. We ate outside of the hotel for lunch and dinner every day which we were very angry but had no other choice. I would give them 0 stars if they gave me the option. Do not and I repeat do not go to this hotel you will ruin your vacation.
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Nov 17, 2024Great
Nice place good location. Lots of chairs and swimming pools. Tons of food options but only until 10pm. Easy access to cabs to D/T Centro or cheap A/C Green bus to Centro(13 pesos) or city white bus for less. Big beach area with waves. Lots of Tour/activity options. The Riu App and free wifi made it easy to get room service or reserve restaurant seating. Restaurants were great.
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Nov 15, 2024Fantastic vacation
Friendly staff, very clean . This was our second vacation here, first time was 7 years ago. Did not disappoint. Beautiful beach. The only complaint is the elevators are so slow
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Nov 15, 2024
One week at Riu
The food and service were excellent, the room was a little dated and the bath tub hard to get in and out of and the shows were so so
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Nov 15, 2024
Fabulous
Absolutely wonderful experience! We arrived at night, and seeing the property in person took our breath away. What a beautiful resort. And I must mention the staff were terrific. Especially OLIVER, who was very helpful in making us feel welcome. We met several people who were there for the 2nd, 3rd, and even 6th time! We too will be going back for our 2nd time. We had the superior room over looking the garden, and to see and walk threw all the palm trees and flowers was so beautiful. Thank you for such a terrific vacation! Philip Homan.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.