Hotel Overview
Location
Marigot BayProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
674 reviews
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Jan 07, 2025Disappointing Stay at Zoëtry – Far From the Luxury We Expected
As an experienced traveler, I expected Zoëtry to deliver on its promise of luxury. Unfortunately, our stay was plagued by issues that made it anything but relaxing. We arrived at 4 PM, only to be told our room wasn’t ready. This left us scrambling to get ready in a friend’s room for a wedding boat ride. When we finally got into our room, it had numerous issues: a broken phone, curtains off their track, poor water pressure, a sewage smell, and missing essentials like robes and an iron. Despite repeated requests, none of these problems were EVER resolved during our stay. Adding to the frustration, we were charged the full amount for our stay at check-in, despite an almost $700 deposit made through the wedding coordinator. The manager dismissed our concerns, and we left without a resolution or refund and a month later still no resolve despite multiple attempts to reach out to the resort. Service was unresponsive across the board, forcing us to spend more time troubleshooting than enjoying the wedding we came to celebrate. Zoëtry failed to deliver even basic hospitality. I wouldn’t recommend it to anyone seeking a seamless or luxurious experience.
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Jan 06, 2025Alison by the bar is lovey
Alison by the bar was awesome. Great service and gave us a lot of attention. So lovely and really looked after us. The pool at the top is the best place to be, lots of vibes and a ton of great people. Also the sushi is great to soak up all of those cocktails.
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Jan 05, 2025
DISAPPOINTED!
I stayed at Zoetry St. Lucia and unfortunately, I was left disappointed. While the hotel grounds and landscaping are absolutely beautiful and picturesque, the property itself is quite dated. The rooms, in particular, are in dire need of an update. The furniture is old and falling apart, and there is a noticeable lack of ventilation in the bathrooms, which causes excessive condensation. This not only creates a musty smell in the room, but also leads to mold spores in the bathroom. While the hotel has potential, the service was another letdown. Unfortunately, the staff was not friendly or welcoming, with the exception of a few individuals. Sunshine at the pool was a standout—she was friendly and approachable, as were the guys on the catamaran and those selling timeshares. But overall, the service left much to be desired. Another issue was the lack of pool towels—there never seemed to be any available, and the rooms didn’t have enough either. It’s a small detail, but it really added to the frustration. On the positive side, the food was great, but the dining experience was often interrupted by the presence of numerous stray cats. It became a bit uncomfortable trying to enjoy a meal with so many cats roaming around. I travel frequently, but sadly, this is a resort I will not be returning to. While the setting is beautiful, the outdated rooms, lackluster service, and other issues really detracted from what could have been a great vacation.
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Jan 05, 2025
Don't go there till they changed the management
Very disappointed, apart from some really nice staff members no reason to go there. At best average food, the first room we got was terrible and hat a leak, the new room wasn't bad but it smelled and or telephone wasn't working, which is very inconvenient if you're located in the 3rd floor. They just don't care because so many rooms are malfunctioning. We were there 2 years ago, I wrote a long and praising review. Two years later I feel ashamed that I was giving such a great review
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Jan 05, 2025
Worst resort experience I’ve ever had, buyer beware
Worst hotel experience I’ve ever had. Felt like I was trapped in a jail cell. It is difficult to get away from the resort, which is fine because there is a nice pool to relax by. Issue is, there are limited seats/lounge chairs by the pool, so every day people wake up at 6am and go out and put their belongings to “reserve” a chair. We did not know this was how a resort that costs 2k/day operated. In the seven days we were there, we managed to snag pool chairs only 2 of them. 3 whole days we were stuck in our room with nothing to do. We tried to go the private Zoetry “beach” but were bombarded with people trying to sell drugs, and one man offering to entertain us by slaughtering a pig named pepper, then joking that the pig would be part of our dinner later (we met the pig when we arrived at the beach and she was super cute). We did not go back to “beach”. Housekeeping was awful, showed up around 445pm every day while we were getting ready for dinner ; when we asked for them to return in 45 minutes, they told us they were done for the day. We went 4 days without our room being serviced. Food was very limited. No access to fresh fruit, lunch bar was sushi that was just left out in open air with bugs crawling around it. Extremely unappetizing. Anyone reading this review will think some of this is an exaggeration, I assure you, it’s not. Do not stay here. Only truly nice thing is the shampoo and conditioner that have in the rooms. For context, we got one of the nicest rooms on the resort, which cost approximately 2k/day. This was the most I’d ever spent on a hotel room. I truly expected more…
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.