Hotel Overview
Zoetry Agua Punta Cana offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Enjoy a completely new kind of vacation experience focused on wellness, serenity and romance, as well as social and environmental responsibility.
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Location
Uvero AltoProperty Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. This hotel does not have any specific check-in or check-out times (subject to availability).
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
All children, regardless of age, are charged at the adult rate.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6932 reviews
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Nov 21, 2024The Bride Experience
Do Not Book Your Wedding Here! I cannot stress this enough—do NOT book your wedding at Zoetry if you want a seamless and stress-free experience. My experience with the wedding coordinator, Albania Santana, was a complete nightmare. While she initially sold me dreams and promised to bring my vision to life, she ultimately mishandled almost every detail of my wedding and even misused funds from my wedding budget. Albania and I worked closely together to plan my dream wedding, Although she presented herself as experienced and confident in bringing my vision to life, on the actual wedding day, she made significant changes without my consent. I specifically requested only red roses for my décor and even paid for a package that included exclusively red roses. However, on the big day, I received only half the amount of red roses and several other red flowers that I had explicitly told her not to include. The issues didn’t stop there. • Music: My chosen wedding songs were not played as requested. • Food: Albania failed to communicate dietary requirements to the chef, resulting in vegan and vegetarian guests being served meat. This was incredibly upsetting and avoidable. • Decorations: Despite providing exact photos of my vision board, the decorations, were not what I asked for, and changes were made last minute without informing me. • Seating Arrangement: She did not follow my specific instructions for the seating layout. • Responsiveness: On the wedding day, Albania was frequently missing and inattentive, leaving my guests frustrated as they struggled to get her attention. One particularly upsetting incident occurred after Albania assured me the remaining red roses would be placed in my room post-wedding. When I returned to my room, it was empty. I had to personally track down the flowers, which was an unnecessary and stressful ordeal. Additionally, Albania showed a lack of accountability! Unfortunately, Her pride overshadowed her ability to take accountability for her mistakes. It’s worth noting that while Albania’s incompetence overshadowed the wedding planning process, the resort itself is beautiful. The grounds are stunning, the service is excellent, and the staff is friendly and engaging. My family and I enjoyed the activities and the intimate feel of the resort, as it has only 92 rooms, making it feel exclusive. I brought 32 guests, and we felt as though we had the place to ourselves. However, there are areas for improvement. The food quality is inconsistent. While some dishes were great, others were Horrible! , and it’s clear that the chefs need additional training to handle international cuisine. Despite the beauty of the resort and the fun I had with my family, the mishandling of my wedding left me with lasting disappointment. If you’re considering Zoetry for your wedding, I strongly urge you to reconsider. If you have questions of why you shouldn’t book your wedding with Albania Santana please don’t hesitate to reach out I will send you prove because no bride should go through what I went through.
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Nov 17, 2024
OK stay, needs improvement
The resort is quiet and peaceful. Beyond that, the room needs updating, and shows sign of wear and tear. Our AC was not working for two days, and they were not able to fix it while we were there. The food has limited selection, with mediocre quality.
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Nov 17, 202412 excellent days at zoetry agua
An excellent hotel with Superior service and superlative food. We especially appreciate Felipe and his staff at Indigo with special notice to Fernando and Kimberly. Leidy greeted us with graciousness every meal The chef prepared three special meals for us which were incredible. He and Felipe always visit the table to make you feel special. The entertainment program was very fun with a variety of activities. Our special thanks to Mr. Happy, Gilberto and Calisi Our concierge, tall. Jose gave personal service everyday. He was the ultimate factor in our successful vacation Bar service at the quiet pool was attentive by Rosie and Alejandra. Well done team ! 12 days in Punta Cana was awesome
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Nov 16, 2024
Amazing Experience
My wife and I decided to visit Zoetry for our 15 year anniversary and it was a great experience. We were looking for a relaxing environment that will allow us to re-energize and enjoy one another. The staff catered to our needs and our spa experience was incredible!
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Nov 16, 2024
Such a Wonderful Resort!
If you want a beautiful place to relax, get spoiled, and enjoy great food, please consider this resort. Our Concierge assigned to us checked on several times per day to ensure we were happy. This resort and it's employees exceeded our expectations and we came home rejuvenated!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.