Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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roaches dominated our unit
Roaches, roaches and roaches. Everyday in & around the kitchen. Even inside the dishwasher! They came out 2x to spray during our stay. We were told (by staff) that building 7 is notorious for bugs. Aside from spraying (which seemed to do nothing), nothing else was done. No apology from management. No offer to move to a different unit. No offer of points or reimbursement. Nothing. It was hard to enjoy our stay since time in the unit was spent killing and trying to avoid bugs.
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Beautiful Getaway
The whole experience was magical. The gardens and the pool area were well maintained, very beautiful. The Villas had everything you need to enjoy a vacation in paradise. The view from this resort was stunning. I loved watching the sunset every evening.
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Don't do it!
First of all just know going in this is a time share. So no room service or many amenities. Rooms are old and the floor we are on smells musty. We paid for a two bedroom villa for my husband, myself and our two daughters. When we arrived we were given two adjoining rooms and was told that is considered a two bedroom villa. So my kids' have their own door to the hallway. Nobody cares. This place is a huge disappointment. Don't spend your money here.
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Great technical support
We would like to commend Hilario in Engineering for his competence in quickly finding a failed hdmi cable to our tv system that was preventing us from watching the Formula 1 broadcast that we had a personal interest in, and in how he handled himself with such graciousness. He is a great asset to this Westin Resort! Sincerely, Maurice and Marion Harrell, Rm 4509
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Avoid eoom 6344
Our room, 6344 is next to service area - it was noisy early in the morning (before 7:00), and had unpleasant odors. Room has ants in couch area, dining table and on kitchenette counters. Really appreciated room freshening two times during our stay.
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