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4339 reviews
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Nov 18, 2024Customer Service first touch point = fail
We shall see what happens but I emailed and told them that Versailles didn’t respond back and that I needed help booking the After hours Versailles tour. Concierge TD sent me an email for another tour group during open hrs. I then emailed back stating not that one but this one and included a screenshot of the webpage with email and info for more clarity. My last email was 11/10/2024. Note I’m on a month tour of Europe wherein I’m only staying at HILTON brands with my Diamond status so needless to say, this tour was lost in the back burner. It’s Nov 18 and still nothing. So … I called and found TD not at work until 2:30 or 14:30, but the one that picked up told me that the tour doesn’t exist except for the other Non-Hilton as I read the whole page for him to show that it does with email included. I usually do All Accor in Europe as it’s local but decided to try Hilton. Malta, Roma, Lisbon … touch points five stars. Paris, Trocadero … not so much Versailles… I’ll update but I’m all about Customer Service and for 5star hotels one can expect an elevated experience with that.
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Nov 16, 2024the best hotel in Versailles
If you are looking for a 5 star experience in Versailles, this is the place you need. a 4 star wing is available as well as the 5 star complex, but you'll want to stay in the 5 star palace. Rooms are quite big, the views are amazing (both to the Palais de Versailles and the garden) and the service... Probably the best I've experienced in France. The concierge Marcello will turn your stay into an unforgettable moment. Everyone in this hotel makes sure you have a wonderful stay. Meals (breakfast, lunch and dinner) are a 10/10. I have never seen such a dedicated staff. I am coming back every year for a reason, and you should too!
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Nov 04, 2024Pay a 5 star price for a 4 star hotel
Be careful when booking this Pavillon. It is in a separate building with limited services. the Waldorf is listed as a 5 star hotel and charged you as a 5 star hotel. This Pavillon is listed as 4 star on some Online Travel Agent. We were given a room with a small window in the basement with the top of the windows looking at the ground. Highly recommend you not to book this Pavillon. For a 4 star hotel, this is way overpriced. We will not book this Pavillon wing again. Attached you may see the windows and room which are very different from what we saw at the time of booking.
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Oct 28, 2024
For the perfect couples trip in Paris
The Waldorf Astoria Versailles—Trianon Palace offers an exceptional experience with an attentive staff, stunning scenery, and delectable cuisine. From the luxurious accommodations to the picturesque grounds, every aspect of this hotel exudes elegance and charm. It is highly recommended for an unforgettable stay in Versailles.
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Oct 18, 2024French chateau right next to Gardens of Versailles
We stayed for 4 nights as a family, the hotel is like a French chateau nestled right next to the Gardens of Versailles. You will feel like a royal staying here. It is also a short 10-min walk away from a pleasant town with many shops and bakeries. As a family, we enjoyed this quaint peaceful town moreso than the bustling streets of Paris. Some points of improvement: - In our first room, the shower did not drain, the water temperature adjustment was not working, and the espresso machine was broken. This may be due to the age of the building. The second room we got was fine. - Breakfast was nice in an elegant setting. However, it was quite pastry-heavy (perhaps in French style). I can only eat so many croissants and sweet breads. I would've preferred a greater selection of meats or local specialties. Moreover, there was no self-serve coffee nor milk, so every cup had to be individually requested when waiters were sometimes busy. The coffee was all espresso style, whereas I prefer filter drip. On one occasion, a staff helped me get a boiled egg for breakfast, but dropped it on the counter. He continued to dabble it into my plate, to my bewilderment. I did not eat that egg. - The restaurants on-premise are all very high-brow. Gordon Ramsay did not have a childs menu, so we ate at La Veranda one night which was delicious. However, the final bill for 3 totaled €250. Some nights we just ate cereal in the room with the child because there was no casual dining nearby. - On checkout, we noticed many false charges from the mini-bar. Apparently, they use a "high-tech" minibar which checks for anything moved automatically. We moved items frequently due to storing our own drinks in the hotel fridge, so one must be vigilant of the bill. There was also a €10/person city tax, which was a bit of a surprise despite booking with points. These are all minor however. Overall we had a great stay feeling like royals in this peaceful town by the gardens. Would stay here again.
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