Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2172 reviews
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May 04, 2025The people who work here show the Hawaii spirit!!
The customer service is out of this world. From Joshua in concierge who helped plan a day trip with my disability in mind . He was so kind , the front desk was 10 out of 10 too. I cannot say enough about every employee who we encountered was so helpful. The location of the hotel is great.
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May 04, 2025
Definitely a must return…
So…my wife and I decided to travel to Hawaii for our wedding anniversary and I chose this hotel…..not only Marriot is a name that we are familiar with but the proximity to the beach was a factor. Our room was on the 17th floor with an “ocean view” - we could see a small bit of it but wasn’t a deal breaker…..our room was spacious and very clean and the bathroom/shower sizable. The hotel is very large with an ABC store ( which is apparently the going thing) on the ground floor of the lobby and at the beach side of the hotel. I love how the lobby area was “open-air” to let in the natural light (birds do fly through but not annoying). If there were any “negatives”, there is no room service available nor are there any microwaves in the room. Our room did have a decent sized fridge in it. If we should have the fortune to visit Hawaii again, we would stay here…. By the way, we did rent a car - save yourself the trouble and use the valet service…
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Apr 25, 2025Hotel just does not care...
We were very disappointed with our stay here for several reasons. For those traveling with a family, you should know the following: 1) This is a very noisy hotel where you will not be able to sleep at night due to the traffic, partying and noise on Waikiki beach (this is not the fault of the hotel, but just something you should know) 2) As far as the hotel itself, from the moment you check in at the front desk, you will see employees who just do not care (borderline rude). Simple requests or questions were always met with annoyance. 3) When we tried to communicate with the hotel afterwards about missing points from our stay, the manager would not get back to us regardless of trying to reach out several times. I would highly recommend staying elsewhere to make your stay memorable.
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Apr 23, 2025
Terrific hotel, wonderful staff :)
It's a terrific hotel with a great location and a very responsive staff......not only during my holiday but afterwards as well - as I called to try and locate items I had left behind in my room and within minutes was able to confirm that Housekeeping (mahalo Rose) found them and Bs Center/Shipping (mahalo JP) would send them out.
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Apr 23, 2025
Good experience
Fantastic stay, with a great location, nice amenities and had a good and comfortable bed. Also, the food is excellent and I like getting the body board. The staff is great and they have a tour concierge desk that provides excellent service and personalisation.
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