Resort Details
- 24-hour front desk
- 24-hour room service
- 24-hour security†
- Aerobics instruction†
- Air conditioning†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Car rental desk†
- Catering services†
- 24-hour front desk
- 24-hour room service
- 24-hour security†
- Aerobics instruction†
- Air conditioning†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Car rental desk†
- Catering services†
- Coffee shop†
- Currency exchange†
- Direct dial telephone†
- Elevators†
- Free parking
- Front desk†
- Gift/News stand†
- Hairdresser/barber†
- Health club†
- Indoor pool†
- Lounges/bars†
- Multilingual staff†
- Non-smoking rooms available†
- Outdoor parking†
- Parking†
- Parking lot†
- Pool†
- Restaurant†
- Safe deposit box†
- Sauna†
- Spa†
- Steam bath, Offsite†
- Sundry/Convenience store†
- Turndown service†
- Valet parking†
- Wakeup service†
- Whirlpool†
- Business Services†
- High Speed Internet Connection†
- Internet Access†
- Meeting/Board Rooms†
- Telephone†
† Fees may apply
- Beach †
- Fitness center on-site †
- Garden †
- Health club †
- Indoor pool †
- Pool †
- Sauna †
- Spa †
- Tennis court †
- Whirlpool †
- Cardiovascular exercise †
- Gym †
- Snorkeling †
- Steam bath †
- Sunbathing †
- Surfing †
- Volleyball †
- Weightlifting †
- Wine tasting †
- Golf Course
- Marina
- Nuevo Vallarta
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6780 reviews
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Jan 09, 2025Will not return!
Vomiting for days!! Terrible management! This was our second time at this location, the first time we stayed 8years ago and it was great, relaxing and fun for whole family. This time the computers were completely down and everything had to be written by hand. (We were told they had been down for a month!) They took two hours to check us in and give us our room key. When we walked into our room with our kids, a NAKED man walked out of the master bedroom. They doubled booked the room!! Security risk for sure! So we had to wait even longer to get reassigned another room. When traveling with tired kids all day, this was a frustrating start to our vacation. The best food was the fresh omelettes for breakfast and the Japanese restaurant. But most of the food was cafeteria quality (buffet breakfast, pizza, pasta, sandwiches, chicken tenders)… the Mexican food was diner chain quality, think Chilies. The desserts were just OK, nothing special. The room service food had good fajitas and burritos. However, they kept bringing us room service we didn’t order, again issues with everything being hand written. The rooms are starting to show their age, everything is looking worn out, chipped, cracked, sandy floors and sheets/towels had stains. (I’ve stayed at nicer/cleaner 2-3 stars hotels) We only drank from water bottles the whole trip but after 35hrs of being only at the resort, our group started to get travelers diarrhea. Over the next five days, six people in our group were VOMITING, having DIARRHEA and fevers. The beach is of course beautiful with amazing sunsets and sunrises. The pools are awesome but out of an 8day trip we only swam twice because we were too sick or caring for someone who was sick. The kids club didn’t have enough art supplies for my little kid to join and wouldn’t let my older kids play video games while art classes for littles were going on… so that was a bummer. The SPA was the best part about the trip, lovely service and facilities. Recommend going an hour before service to enjoy facilities and get the detox wrap, back massage and facial. (The first time we visited the resort they had an ant problem in the steam room but this time no ants. So that improved.) Unfortunately, we will not be returning. It just wasn’t worth the price for mediocre accommodations and poor management.
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Jan 09, 2025Great vacation in Puerto Vallarta !
It's a beautiful resort, not too fancy but definitely very nice. Location is perfect, walking distance to Bucerias and a 30 minute drive to Puerto Vallarta downtown... The beach is beautiful and the amenities within the hotel are good as well- pools and gym. The food is definitely on the better side if you compare it to other resorts. I booked a Junior Suite that is far from what I expected it to be- it's just a regular room. The challenge I had was with the check in process and reception in general. They are S-L-O-W... If there are more than 2 people in line in front of you- expect to spend at least an hour there. Also, their English is not acceptable , definitely not for reception desk employees... All in all- great resort and great location.
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Jan 06, 2025Reggie is the best!!!
Reggie works at Villa del palmar flamingos He is a sweet gentleman that is willing to help you during your stay.he is calm and always happy! and he loves all the guests! He will be the one who opens your umbrella and makes certain you are being treated nicely every time I go and see him upon my arrival and departure he says his good by with so much honesty truly a gentleman
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Jan 03, 2025
After Christmas Experience
Beautiful resort. Staff was courteous and attentive. Ernesto was very friendly and provided great service. The resort was clean and the proximity to the beach was perfect. Food was good. We loved our experience. We would highly recommend it!
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Jan 02, 2025
Wonderful resort
I wish all staff spoke a little bit of English which would be helpful for tourists from North America. Other than that, the location was good and staff are friendly and helpful. Two staff members Julissa and Diego were especially helpful when our luggage did not show up.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.