Resort Details

Dining
OnSite Dining
  • El Patron
    Mexican Traditional cuisine.
  • La Trattoria
    Authentic Italian.
  • Palmita Market
     Deli & Internet Cafe
  • The Market
    Fresh seafood.
On-Site Amenities
  • Child programs†
  • Children programs†
  • Children welcome
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Child programs†
  • Children programs†
  • Children welcome
  • Concierge desk
  • Currency exchange†
  • Dry cleaning†
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Meal Plan Type: European Plan†
  • Parking
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Basketball court †
  • Children's program †
  • Fitness center on-site
  • Non-Motorized Water Sports †
  • Pool
    There are 3 pools on site.
  • Spa †
  • Volleyball †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8833 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Will not be returning to this resort

    Just returned from a stay here, and I honestly cannot recommend this hotel, mainly due to the poor customer service. My reservation came with a few promotional offers, and I took extra care to confirm the details with the pre-reservation team to ensure I knew exactly what to expect. However, when I arrived, I found I had been misinformed. I requested to speak with a supervisor and unfortunately had one of the worst interactions I’ve ever experienced. Ivan, the supervisor on duty that day, was incredibly unprofessional. Typically, my interactions with hotel staff in Mexico are fantastic, but Ivan’s response was dismissive at best. When I expressed my concerns, he literally said, 'What do you want me to do about it?' which left me speechless. We were fortunate enough to encounter Marlena who supplemented the offer and allowed us to take advantage of the activities but had to go through a "tour" which we actually found it to be a timeshare experience. My experience with the pre-reservation team and especially having to deal with the supervisor Ivan, really tarnished what could have been a pleasant stay, and I won’t be returning to this hotel.

    Jan 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    KIKI

    I HAVE BEEN A MEMBER HERE FOR 22 years. This place is tops! But during this trip, i participated in the Zumba class. I do dance classes EVERYDAY! I am also a ZIN…which is a Zumba Dance Instructor…My favorite dance teacher here was KIKI. HE IS ONE OF THE BEST TEACHERS of Zumba dance I have done. I WISH I could take Him home to the US with me!

    Jan 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exercise on Vacation

    I did the water class with Charly yesterday. It was great. He ensures you get a good workout. It is designed for all levels of “ athletes”. He makes it fun and was even in the water with us. I elected not to use the “weights” but still got a good workout.

    Jan 27, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I love this place!

    I love this resort. The people are wonderful and welcoming, the food is great, and the beach/pool are fantastic. While the resort is not the most upscale, it is clean, safe and well taken care of. This resort is my favorite place in Mexico to go.

    Jan 26, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A wonderful vacation at Villa del Palmar

    I just had a great vacation at the Villa del Palmar. Aside from the people who work at the reception desk, the employees are spectacular. They are the kindest, friendliest, most willing to help people that you will ever meet. In particular, Alfredo, the pool concierge, all the waiters at breakfast especially Hugo, Juan Carlos, Eriberto, Carlos, Etelvina, Celestino....the bellboys; Jesus, Joel, Ismael, David, Carlos...my maid Elena, and Emiliano, a waiter at night. These people lovingly do everything they can to help you enjoy your stay. More delightful people you will never meet! The showers are very difficult to get out of...aside from that the resort is wonderful.

    Jan 25, 2025
Hotel Advisories
  • AdvisoryBeginning May 6th the hotel is removing the Villa del Mar section of the hotel to construct new buildings. The construction site will be closed off to minimize noise. Some locations and services of outlets may change from time to time. Scheduled completion is 2027.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental fee: $40 MXN ( $2.03 approx.) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:  Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:  Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:  This hotel cannot guarantee a spring-break-free environment.

    General Information:  Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    Smoke Fee-
    Although smoking is not permitted within the suites, guests who smoke are permitted to do so outside in their room balconies and/or other designated areas such as restaurants etc.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.