Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9449 reviews
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Apr 01, 2025Excellent Customer Service from Bell Desk to Front Sesk
Always enjoy our stay… VDP Staff are like family to us! Kudos to Elias who found my wallet in the shuttle cable car! From Rogelio at Front Desk to Edgar, Eferan, and whole Bell desk to Patricia at wonderful Bella Calfornia, to Myra at Fitness Center with great Spa discounts to excellent massage therapists like Laura and Adeline for deep tissue massage to Iris doing Swedish massage to Paty and Margarita at Arco’s Desert Spa front desk including Wilbur and Freddy as attendants. Gracias to all! John Matlock
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Mar 31, 2025
Awesome time at Villa del Palmar!!!
What an excellent experience!! Our adventures at Villa del Palmar were above and beyond our expectations. The ambience was very welcoming and reassuring. The food was exceptional and good variety. The facilities were clean and neat. The staff was friendly, knowledgeable, and very professional; especially Wendy! She answered all our questions and was readily available. She was awesome. Thanks Wendy! Other staff members that were outstanding were Jose (Breakfrst) and Adriana, Delfino, and Lizzeth (Tomatillos).
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Mar 30, 2025
Excellent Service
We spent a week at the resort and it had everything we needed right on site. We particularly loved the beachside service provided by Misael Guzman. He was excellent at ensuring we had all we could eat and drink as well as any chair or umbrella requests. We sat in his area three days and were never disappointed! Exceptional work Misael!
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Mar 29, 2025Ok Stay
Stayed at VDP for 7 days. Checkin is super slow. The first room they put us in smelled like mildew so we asked to change and they said it would be $150 per day. After some pushing they moved us to a different room. The second room was much better, 8th floor with Mountain View. Service was slow for the first 5 days but our last day it seemed to pickup. You have to sign a receipt after everything order even with all inclusive so be sure to ask for it before you ready to actually leave otherwise you’ll be sitting for 30 minutes waiting for it. Pool chairs fill up early and fast. We went to breakfast on our first day and wanted to lay by the pool afterwards but all the chairs were gone by 8:30. People are putting towels and items to reserve chairs at 6am even though they’re not supposed to do that. We realized that if you tell Alberto, the pool concierge, that you don’t have a seat, he will find a seat for you that hasn’t been occupied for sometime and remove towels and such from chairs. He was the best. Pool service was great. Nico was fantastic. Carbon was the best restaurant on the property. Service was fast and food was great. Daniel was our server 2 nights in a row and he was fantastic. The manager had a presence in the restaurant and you could tell by how smooth everything ran. Overall, it was an ok stay. We’ve stayed at Arco and VDP Cancun and those were great so we love the villa group just not this one.
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Mar 29, 2025Great staff!
A beautiful resort. Big fluffy towels, very clean rooms. The staff are friendly, polite, and helpful. The wood fire pizza at the Pizza Bar is some of the best ever. Diego is the best bartender, very friendly. We see him every time we are here. At Carbon’s, we had the best table. Thank you, Diego!
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