Hotel Overview

With almost five miles of beachfront, Turtle Bay is the perfect place to take in the azure beauty of Kawela Bay, Bay View Beach Lawn, and, of course, Turtle Bay. Only 55 minutes from the energetic pulse of Honolulu and Waikiki city, the oceanfront setting immerses guests in the natural tranquility of Oahu's Fabled North Shore lifestyle.

Turtle Bay is unrivaled on Oahu when it comes to accommodations. Guests stay at the rarest of locations - a beautiful peninsula surrounded by the ocean. Because this is the northern-most point of Oahu, both sunrise and sunset are visible. All 375 guest rooms and 25 suites in the wings of the main hotel feature unobstructed ocean views and private lanais to let the outdoors in. The classic 42 beach cottages provide a spacious escape, with vaulted ceilings, deep soaking tubs, and a dedicated Cottage Concierge. The incomparable villas, overlooking Kuilima Cove, deliver a masterful blend of exclusivity and relaxation from their coveted beachfront location.

The collection of dining options at Turtle Bay allows you to indulge in the finest Hawaiian Island cuisine prepared by knowledgeable chefs in spellbinding settings. Harmonizing the influences of Hawaii with the freshest organic ingredients from the North Shore, chefs present a sumptuous menu rich in exotic tastes and artistic flare. Sample handcrafted cocktails from their Mixologists or create your own.

A luxury beach resort, Turtle Bay also features championship golf courses by Fazio and Palmer, tennis courts, horseback riding, hiking, and mountain bike trails, a surfing school, world-class dining, and shopping. Enjoy two lushly landscaped pools - the main pool and hot tubs are surrounded with ocean views, tropical flowers, and swaying palm trees. Two hot tubs are located in the main pool area, one of each end of the pool. A kiddie pool is home to a waterfall and an 80-foot waterslide that is open to and fun for all ages! Both Resort pools operate using saline which is composed of natural salt water rather than chemically-based chlorine.

At the spa Nalu you can choose from an array of face and body spa care therapies where highly trained staff will ensure a rejuvenating experience. The massage, body treatments, and skin and salon services transport you to an oasis of serenity.

Location

North Shore
Honolulu, HI, USA - Honolulu International (HNL) : 30 miles

Property Information

Year Built: 1972
Last Renovation: 2011
Accessible rooms: 5
All rooms non-smoking: 443
Floors: 6

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory $50.00 per stay Rollaway Fee, only applicable in King, Cottages or Villa room types.
Advisory Please be advised of the one time cleaning fee that is added to the final bill at check out. Subject to change. Contact hotel for final costs. 3-Bedroom Villa - $350 + tax
Advisory A minimum mandatory hotel-imposed fee of $90 (plus tax) per Villa, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory A minimum valet parking and self parking fee of $40 plus tax per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Main Building and Ocean Bungalows Resort fee: $50 plus tax per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Mandatory Resort Fee Inclusions:

• Two Refillable PATH Water Bottles, (refill stations are located throughout the resort for your convenience)

• Use of Business Center Facilities

• Arrival Lei Greeting

• Daily Resort Activities, (see The Guidepost for calendar of daily activities)

• Use of Resort Cruisers (45-min per day/per guest, based on availability, 2 cruisers per room)

• Unlimited Toll-Free Local & 60-Min of Domestic Long Distance Telephone Calls

• High Speed Wi-Fi, 10mbps 

• Use of Beach Toys & Boogie Boards at Kuilima Cove, (based on availability)

• Use of Beach Umbrellas and chairs at Kuilima Cove, (based on availability)

• Daily Basket of Range Balls, (after 12 noon)

• Admission to a Fitness Lesson of the day

• Use of GoPro Camera for up to 24-hours

• One Hour Pickle Ball Court usage

• 45-minute Photo Session, (images available for purchase)

• Complimentary use of Beats Pill Speaker, (based on availability)

The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 6354 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Outstanding Service

    Fabulous setting with lots to see and do. Most appreciated was amazing service, particularly by Travis Bennett Tanouye, who, to get a forgotten computer shipped out ASAP, solved the problem of needing to wait days for the next FedEx pickup by personally getting up early, going into town, and taking the package to the fexex store on his own time Saturday AM. Amazing and appreciated customer focus.

    Nov 16, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Rates went way up and quality down!

    This is our fourth time staying here (we leave tomorrow) but first time since it was bought by Marriott/Ritz Carlton. We were disappointed to hear that they got rid of the evening fire show since being purchased. My kids always look forward to that. The coffee at the coffee shop really isn’t good or strong. Four seasons ko’olina coffee is so much better. Can they get that here? It’s disappointing when you can’t get good coffee and it’s really the only thing around. We traveled with two other families and our friends all agreed. The food options and quality aren’t good at the coffee shop either. The daybeds used to be front row at the beach. We reserved one, even after checking the map online which showed them in the front and got down here to find they are in the back so we cancelled. We don’t want to pay $100 to sit behind a bunch of people at the beach. I went to use the restroom at the beach and they are under construction with workers tearing them apart. One of the workers told me the women’s was closed, but I could use the men’s and I went in there and it was disgusting and there wasn’t any toilet paper and it was a construction zone. Every other time we have been here the facilities have been nice and usable. The coconut cream drink at the lounge bar inside was very good. We ate at Beach House by Roy and the food was great, but we ordered three or four appetizers for the table and they brought them all out at the same time as our food without even apologizing. So we had 3 apps come out with 3 entrees. And we waited a very long time for it, so having the appetizers as appetizers would’ve been nice. The WiFi has been extremely slow. We got a poke bowl at the pool. The ingredients were fresh, but there was zero sauce or anything flavorful on top like a normal poke bowl would have. Every other poke bowl I have had on the island has been amazing. After not loving the poke bowl the next time I ordered garlic shrimp and asked the server what her opinion of it was and she just said “Well we hope it’s good. The ingredients are listed.” She was nice in general, but didn’t make me want to order it. The shrimp was good and flavorful unlike the poke bowl. We left our towels and water bottles on our pool chairs to run up to the room for 45 minutes and we told the towel staff that we were coming back to not remove our items. It’s very windy so there are plenty of open chairs. We came back down and our stuff was gone including our water bottles. When we asked about them, they just said oh we must’ve taken them. We never got them back and they didn’t even offer to locate them. We ordered breakfast to the room (which was much better than the coffee shop food) and one of the things we got was sourdough toast. They brought us a bunch of bread that wasn’t toasted. The staff has been fairly friendly but that doesn’t really make up for the other things that are subpar here now. Given that they raised their prices by 40% and things have gone downhill we are not feeling great about coming back.

    Nov 14, 2024
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Not worth it

    This resort has been on my bucket list for many years, I stayed there for four nights with my finances, to start off the place is beautiful, the resort, the property, is what dreams are made of, and that is where it ends, you must have a rental car, the restaurants on property are terrible and dirty, I have never stayed at a resort that charges $1000.00 per night and doesn't have turn down service, I don't buy oh we just took the place over, if they didn't have a plan in place when they took over shame on them, I would not recommend staying here, plenty of great places in Waikiki

    Nov 08, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Anniversary Stay

    We had an amazing anniversary stay. The property is very clean and the views are awesome. You are greeted immediately upon arrival and feel welcomed as a guest. Scott, Marleina, Charae from front desk were so friendly and pleasant to speak to. We had no issues checking in. Our server Joshua from Alaia was so upbeat and made our day. He offered us the Kamaaina discount along with anniversay mimosas. Kawena was very helpful with booking an activity for us. There were so many staff members that go unnoticed. They were working hard to make sure the hotel was clean. Thank you to all of the employees for giving us the best anniversary stay. We appreciate your efforts. The worst part was having to pack up and leave. We love it here. See you all in December.

    Nov 05, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic view - sunset is a must see.

    We only visited the restaurant. This place is 1000% about the view. It is expensive, but the view is well worth the price. Food is good, drinks are good, price is high, view is Amazing. Try the Don’t Touch the Turtles cocktail served in a copper turtle.

    Nov 04, 2024

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