Resort Details
- Various Lounges/BarsTiaquepaque and El Tenampa Bars
Cuisine: Light Fare
Swim-up Bar/Pool
Hours: 10:00 am - 6:00 pm
La Cascada International Bar
Cuisine: Snacks
Atmosphere: Upbeat
Setting: Lobby - Various RestaurantsEl Palmar Restuarant
Cuisine: Mexican
Dress Code: Casual
Setting: Indoor and Outdoor
Hours: 7:00 am - 11:00 pm
Breakfast, lunch and dinner.
Arrecifes Seafood & Steakhouse
Cuisine: Fusion
Atmosphere: Beach Front
Hours: 12:00 PM - 12:00 AM
Note: Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Free parking
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- We currently offer different wedding packages, for more information please contact abigail.duenas@westin.com
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsite †Westin Kids Club includes daily free recreational activities for children 4-7 years old. 3 hours daily free of charge. Extra hours are available at an addtional cost per child. Meals are not included. Hours of operation are 9:00AM - 5:00PM.
- Direct access to a beach
- Fitness center on-site †
- Hot tub2 Outdoor Hot Tubs
- PoolThere are 2 pools on site. 2 dazzling pools meandering through a grove of 600 palms.
Important Information for our Guests:
As of January 1, 2010 the Club Regina is no longer part of the Westin Resort & Spa. A fence (that includes 2 gates) has been constructed to separate the two facilities. This has caused the reduction of pools on the Westin property to 2. However, guests at the Westin are entitled to use the 2 pools at the Club Regina. The rest of Westin the facilities remain the same. This Property has Swim up Bars. - Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts onsite. There are 3 lit tennis courts onsite.
- Golf †Golf Course located within a Mile of Property.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2435 reviews
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Feb 13, 2025We Loved our stay
We loved everything about this resort. The rooms are spacious and the bed was super comfortable. The hotel and grounds are spotless. The staff were very attentive starting with Pedro welcoming us with a glass of champagne. When we went down to the beach with our towels, a staff member met us, took our towels and once we picked out where we wanted to sit he made sure the chairs were clean and put our towels down for us. Then made sure we had an umbrella. The pools are stunning and heated. We had no trouble getting loungers at the pool. They have signs on them saying you cannot “reserve” them by putting a towel on them. Not everyone respected this. When you leave the resort by taxi they record which taxi and where you are going just in case. Thank goodness for me as I left my prescription sunglasses in one. I called the resort as soon as I realized and by the time we got back they already had them. We only ate lunches at the resort as there are many great places to eat in the marina. What we did have was really good. You must try the shrimp burrito…nummy. To deal with pigeons and blackbirds, they bring in a falconer who walks around with a hawk on his arm and when the birds see him, they are long gone. He never lets the hawk go, he doesn’t have to. We thought that was great. The marina is a short walk away and has lots to see. On Thursdays there is a huge market at the marina. Lots and lots of food options. We will definitely go back
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Jan 28, 2025
We will be back.
We have stayed at this same location for at least half a dozen other times and every time has been wonderful. The staff is so helpful and we appreciate the constant upgrades to the facility. want to especially mention Adriana and Pedro. All of the staff is helpful, but these two especially go over the top.
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Jan 26, 2025Hotel well past it’s prime, better options available
We have stayed here 12 times since November, 2015. When we first came in 2015 what attracted us were the rate, location, pool area and grounds. The pool and grounds are about as good as ten years ago, but you can see some signs of age. Inside the hotel is a different matter. The facility is becoming deeply aged and the 2022-2025 very light remodel has done nothing to help. It needs a complete closure of the hotel, top to bottom gut out and rebuild to make it competitive with other PV / Nayarit hotel options. The shortcomings are too numerous to list. Lots of happy memories here, bon voyage, but we will not be back.
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Jan 18, 2025Rundown property and negative staff who do not care about the guests
Terrible service. The bar staff and waiters were all rude. We were supposed to all have all inclusive but were told we couldn’t have things even though we had paperwork that said we could. Property is run down and not safe- big trip hazards, duct tape holding things together. Iguanas pooping in the pool constantly and trash by pool chairs from overnight. Would NOT stay here- instead go to the Marriott a few doors down where staff much more pleasant and property is beautiful. This is not what I would expect from a Westin property.
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Jan 13, 2025Back to the Marriott next time
7th visit to Puerto Vallarta. Being platinum we thought we'd change from our usual Marriott and give Westin a try. Bad idea! Took 1 1/2 hour to check-in. Upgraded to a large room with full ocean view but room 810 was in need of a rehab. Out of our 7 nights we had 2 with water issues. First brown water then No water. Entire resort needs an upgrade. The pool chairs were the best ever. Friendly staff. Breakfast buffet was the delicious = good variety of everything including daily changes.
- AdvisoryMaid Service: $2.5 per room per night Bellman (Round Trip): $5.00 per person
- AdvisoryPhase 1 renovations is completed which includes: 146 rooms (1 tower), Main Lobby + Mexia new Mixology concept.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort fee inclusions:
- 2 Bottles of 600 ml bottled water- 1 Healthy snack at the restaurant El Palmar- 2 Domestic Drinks- Kayaks- Paddle board- Bikes- Tennis court- Enhanced internet- 4 dollars in purchase of a bottle of table wines and spirits- $ 1 meal credit on mini-latte- $ 1 credit on mini-latte drinks - Pet Policy : Pets Allowed
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