Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7501 reviews
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Mar 30, 2025Westin Reserva - First Class Resort
We stayed at the Westin Reserva 23Mar to 30Mar in Tower 2 of the Westin Club. It is a first class resort in every way. Thank you to our concierges Kenny and Bergen. We especially enjoyed the adult pool - Victor the bartender is great. Special thanks to the staff at the Faisenella restaurant especially Diana and Anthony. We did not have a bad meal at any of the restaurants and each and every one of the staff at the resort is exceptional. We booked our tour through Erik G at the beach. Look for the blue Google shirt. He’s great to work with. This was our first trip to Costa Rica and we can’t wait to return.
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Mar 29, 2025Hard to get a good cup of coffee!
Overall good experience - best all-inclusive I’ve stayed at. My experience is mostly at RIU properties which in comparison the food and service was not as good as the Westin. Rooms are perfect, beds are comfortable. Food was good but not great. Plenty of room at the pool and beach. We did several excursions which were all booked through Erik G on the beach. Great experience on all excursions, always felt safe and Erik never asks for money, instead you pay the driver/excursion host directly AFTER your experience. Biggest downside- hard to find a good cup of coffee at this resort. There is black coffee available with breakfast but no to go cups. There is also an espresso machine but it was out of order most of the time. There is fake Nespresso machines in the rooms but again, no to go cups and I was hoping for some legit Costa Rican Java. You can also purchase coffee at the Coffee Lounge ($6USD for a large) but it wasn’t any to write home about.
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Mar 28, 2025Worst Food at All-Inclusive Resort by Westin - Would not return or recommend
WARNING: AVOID THIS RESORT – FOOD QUALITY IS UNACCEPTABLE ! As a Titanium Elite Marriott member, I have traveled extensively and experienced many resorts—nothing compares to how shockingly bad the food was here. You have to try really hard to make food this terrible at a so-called 5-star resort. Disastrous Dining Experience Across ALL Restaurants: 🔴 Faisanela (Club Area Restaurant) – Paid extra for lobster that was stale and smelly (borderline dangerous to eat). The steak was flavorless and low quality, the Moroccan soup was watered-down mystery liquid with dried chickpeas, and fish tasted unfresh. Even the cannoli dessert had a stale shell. Breakfast? Barely passable—microwaved waffles and cheap bread. 🔴 Spirula Trattoria (Italian) – How do you ruin Italian food? Somehow, they managed. Tasteless, low-quality ingredients across the board. Stale fish, soggy and flavorless calamari, and a bland, uninspired lamb shank. 🔴 Mitra Market (Buffet Breakfast) – One of the worst buffet experiences ever. Poor-quality food, sloppily served. Omelet station staff couldn’t understand English or take basic instructions. Juices? Completely watered down. 🔴 Caracola Restaurant (Lunch) – Completely disgusting. Stale Red Snapper, undercooked burgers, bad calamari, and a tasteless chicken club sandwich. 🔴 Club Pool Grill – UNSANITARY & SLOPPY – Absolutely unhygienic. Saw the chef using the same utensils for raw and cooked food, handling raw meat with bare hands, and then assembling burgers with those same hands. If you care about food safety, avoid at all costs! Complete Disregard for Guests – We Gave Up & Ate Elsewhere After two days of one awful meal after another, we refused to subject ourselves to more and chose to eat out instead—despite paying for an all-inclusive package. It felt like the resort was cutting corners by serving trash food just because it was included. Other Issues: • Beach was not swimmable – Constant vendor harassment and massage solicitors. • Security Concerns – Left slippers unattended for 15 minutes—stolen immediately. Final Verdict: STAY AWAY Unless Food Quality Drastically Improves! The property itself is beautiful, and non-restaurant service staff were good, but terrible food ruined the entire experience. They have the facilities and ingredients to do better—someone just needs to actually care. Until then, this resort is a complete waste of money.
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Mar 27, 2025
Incredible Family Vacation!
Our family had the best time on our vacation at the Westin. The bungalows are spacious and fabulous with adjoining rooms for other family members. We loved having breakfast at the buffet and then heading over to the gym. We loved the convenience of the golf carts that picked us up and took us anywhere on the property especially to the pool and the beach. The beach was really great and we appreciated finding Eric G (in his blue shirt) who hooked us up with sunset horseback rides, transportation for our shopping trip to Tamarindo, scuba diving with Aaron (Under the Sea Diving) and heading out for an all day excursion to the rainforest to see sloths and zip lining with our tour guide Jeffery.
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Mar 25, 2025
Family a great place to. Big hotel
We were in November one week, with the family. I must said , the Family package it is a must to have, special if you are travelling with children . Speed check in and out, special places in on the pools, dinners reservations etc. Gracias Emanuel Briceño, for making our time there more confortable and all the help with gave us
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.