Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7504 reviews
-
Apr 07, 2025Great family trip
The property was beautiful here! Monkeys were everywhere! Also saw the most beautiful suit just off the main lobby. Lastly, utilized ConchalFun to book a private sailboating adventure with my family- Highly recommend it to get a different perspective of the coast from the water!
-
Apr 06, 2025A beautiful Tropical seaside garden to escape to
We wanted to let you know just how much we enjoyed our stay this past week. A Beautiful tropical garden to escape to.... Overall the park like setting , garden apartments, beautiful golf course , pool and beach were simply wonderful. A good selection of restaurant options and foods was much appreciated, everything was fresh tasty and beautifully presented. If forced to choose ....Faisanelle and the tapas bar were 2 of our favourites. A special shout out to Melanny at the concierge dept who made sure we were able to secure a reservation for 6 at the Bamboo restaurant, I was anxious to make sure we got that before one couple in our group departed a few days before us....she went above and beyond to reach out to make that happen, and the dinner was exceptional. Our room was comfortable and well appointed, the porch and garden view was a relaxing and comfortable spot to read and observe the passing wildlife, beds and linens were clean and comfortable, the fridge was always well stocked with water and beer, and we much appreciated the fruit and cheese tray that arrived after our Catamaran sunset tour and one other evening. Dalia was most often our room attendant, she was very pleasant and thorough in her job. We had a couple of small issues , one with slow internet and the other the TV wouldn't turn on, our calls were immediately responded to and the issues were resolved very quickly. Moving on to the activities.... - Morning walks on the beach were wonderful, the ocean is crystal clear, beach is comfortable to walk and you can go a good distance end to end....and beyond to the next village if you wish! We found the vendors present were very respectful and unobtrusive, it was fun to see what they had to offer - Samuel and Eduardo..... can't say enough about the enthusiasm and positive energy the team brings to the entertainment . The daily water aerobics sessions were fantastic.... , fun and engaging....and they kept everyone having an energetic workout. Carlos and Julia joined our sessions.... participating with the class and encouraging and helping those that needed it. - Samuel, Brian and Carlos.... the Iguana trail hike.... we participated in this walk 2x during our visit, both times Samuel lead the hike , Brian and Carlos accompanied us as well, checking in with everyone to make sure they were safe , happy and hydrated, they connected with many on an individual level, answering questions, sharing stories and further background. Samuel provided lots of great info on the plants, vegetation , community and the animals, through the walk and the view from the lookout is exceptional....and well earned especially on a very hot day! This team made each individual on the hike feel welcomed and made sure we had a super experience. The mocktail at the end of the hike was DELICIOUS and so refreshing. -- Pablo at the pool bar makes great drinks with/without alcohol, he always checked in with us around the pool , remembered what we liked and provided exceptional service throughout our visit. - The gym was a regular morning stop for some cardio and stretching, it's clean, bright and well stocked with towels, the cool towels were a nice touch, and the deck outside the weight room overlooking the pond is such a nice spot to do your mat work. So many exceptional and lovely individuals on this team....I know there are many I've missed ....these guys do a SUPER job We did one outside excursion , the sunset catamaran cruise from Tamarindo beach booked through costco tours at the resort. The catamaran was spacious and comfortable, sunset was glorious, the captain went out of his way to find some rays jumping in the ocean, the bay we stopped at to swim/snorkle was beautiful. Plenty of beverages, the crew was attentive and checked in regularly with everyone to make sure they were comfortable. Late lunch was very yummy and lots for everyone, and the sunset/landing at Tamarindo beach was spectacular.
-
Apr 06, 2025
Family spring break trip
As a Christmas gift, we took all our children/their spouses on a family vacation. After much research, I selected this resort. We loved everything about this resort except for a few things. The first was the steakhouse they have on property was closed 3 out of our 7 nights due to a party renting it out. The second was unfortunately, our rooms were in the very back of the resort near the tennis courts. They constantly have trolly type buses picking people up to take them wherever they need to go. SEVERAL buses would pass us while we were carrying pool floats, beach bags etc (our arms were full), never offering a ride (and they would have maybe 2 people on the trolley). There were a couple of drivers who were good about slowing down and asking but the majority zoomed past us. Towards the end of the trip, I would have to get bold and stop them to ask. Some unfortunately would state “I’m not going that way” and take off. And lastly, our towels wouldn’t get replenished daily so we’d have to call the front desk to have more delivered for showers. On the positive side, the rooms were nice and big, the property is beautiful, the drinks were made good, the food was better than any other resort we’ve been to. The ocean was so much fun with the waves! You’d just have to ask them to bring beach chairs and umbrellas down to the beach and they were happy to do it. The messages on the beach were GLORIOUS!! We tried out several of the different colored tables and my personal favorite was the blue table with a lady named You-Knee. I know that’s not how you spell her name but I’m just spelling it on how it sounds. She is phenomenal, and she was the favorite from several of my group!! I didn’t bother booking any excursions ahead of time because I read enough of these reviews to know to look for a guy in a blue Google shirt with his name on it, Erik G. Erik recognized we were a new family there (he’ll be right at the beach entrance) and I talked to him about some ideas I had. A couple of the ideas I had, he said “not worth it”. Which I appreciated his honestly but I wondered if it would have been a waste. Those fears got put to bay when we did 2 of the excursions he suggested. I couldn’t have imagined NOT doing those excursions and I am so glad he veered me towards those instead of what I had thought of. We did the le leona waterfall which is an interactive excursion. We hiked, jumped off a few spots in the water, and swam to the waterfall. It was adventurous, challenging, thrilling, and so much fun! The views were beautiful and I’m so thankful he suggested that. The next excursion we did was the monkey and crocodile tour. We had a great tour guide for that and it was so neat to see the wild, untrained, animals UP CLOSE. That tour seemed short as the drive getting there/back was much longer than the actual tour. But nonetheless, having the monkey on our boat and the close encounter with the crocodile was worth it. Erik held GREAT communication before and after the excursions. He’d text what to bring, and confirm the time for the excursion. Afterwards he’d check in to see how it went. I had mentioned that our tour guide had taken pictures but we didn’t receive them and it took it into his own hands to collect the photos/videos and get them sent to me from him personally. We also used another guy on the beach for horseback riding and jet skis. His name was David. David was nice and trustworthy but if I had to do it all over again, I would have went with Erik. Erik can be the “middle man” for everything you’d want to do.
-
Apr 05, 2025
Nice, relaxing stay. Would recommend!
We had a nice stay at the Westin and would recommend it to others. We first spent several days in La Fortuna which I also highly recommend to get the true Costa Rican experience, but the Westin was great for relaxation as we ended our trip. We found it to be generally clean, comfortable, and the staff was friendly. The food and service were very good overall. The resort is fairly large and spread out, but there are golf cart shuttles which were convenient to catch. While limited, we enjoyed the night life and activities the resort offered - especially the bike tour with Samuel. Our favorite part was seeing wildlife such as howler monkeys and iguanas throughout the resort and from our balcony. The beach was great, especially at sunset, and the snorkeling with the resort's complimentary equipment was enjoyable. We wished the a/c in our room got colder, as it was very hot and humid, but we weren't overly uncomfortable. The pool was huge and warm but still refreshing and we liked that it was open late. We had trouble with our dinner reservation at Bamboo, being told on 2 different occasions we had a reservation made on our behalf, when the restaurant had no record of it, so we were disappointed that we didn't get to try it during our stay. We enjoyed the rest of the restaurants and had very minimal wait if any, even during spring break. Quick lunch options were fairly limited and we definitely enjoyed the sit down lunch at Caracola the most, although it wasn't quick. We booked an excursion at Pablo Surf School through Erik G on the beach (blue Google shirt) who was very helpful and friendly and highly recommended. The surf lesson was also super fun for my family. We also had massages with Kenia (turquoise tent) which were amazing. We made wonderful memories and would recommend the Westin to anyone looking for a beach vacation in Costa Rica!
-
Apr 05, 2025
Beautiful resort with friendly staff
I’m glad I deleted my first day review. It wasn’t pretty! After a rocky start to our stay, the staff and facilities made for a great vacation. The tropical views around the resort are wonderful! It’s unbelievable to have monkeys, iguanas, coatis, tropical birds and other wildlife freely roaming the grounds! Too cool! The staff really go above and beyond to make your stay comfortable and memorable . Steven in the family welcoming office was great. We had the wrong room at check in, then after moving to another room across campus, our keys didn’t work. Had to come back to Steven to have reprogrammed . Then our AC went out . Came back to Steven again. Through all of this Steven helped us keep our cool and worked through it . I ended up stopping to see him almost every day just to say hi. What a great employee! After our trying first day, the next morning we were greeted at the pool by Kevin Rodriguez. He made us feel right at home, and took care of us the rest or the week. A new friend we looked forward to every day! Julissa with activities was great as well. Always had a smile and would say hi and chat with us every time she would see us. Yuliana Herrera and and Andrea Fonseca were both awesome and always took care of us at the pool as well. The training of these employees and their desire to make your stay enjoyable is amazing. So many of these folks will remember your name for your entire stay! I wish I could name every employee that was great, but there are too many! The cart drivers are all friendly and helpful as well as the restaurant staff. NEVER had a rude employee . A first for us. The food was what you would expect for an all inclusive. Some pastas and pizzas and burgers were ok, but nothing spectacular for food. We stayed away from a lot of the foods at Mitre. (Open buffet) the meats and other foods sat out on counters for long periods of time. Just didn’t seem sanitary. The room service is great, but selection is limited. Our family suite was comfortable but could use a freshen up as it was showing some signs of wear. Not an official part of the resort .. try Nina and her mom on the beach for a message. Also David and his guys on the beach for jet skis. The beach is public and these folks are not with the resort, but they do respect and appreciate your business and are going to interact with you if you visit the beach. The pool is huge and amazing ! All in all a great experience and after a not so great first day, the resort redeemed itself and we’ll definitely be back again in the future .
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.