Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
391 reviews
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Mar 01, 2025Great stay
From being able to check in 2 hours early to checking out everything was seamless. We were pleasantly surprised with a room credit and 2 drink vouchers. Rooms were clean and functional and king size bed amazing ....the pool was too crowded and noisy to be enjoyable abd i think they rent space at the pool to the public ....location is great -can walk everywhere...we will be back .
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Feb 24, 2025
Great accomodations
From our early morning arrival after an overnight flight when our room was available, we found the service here was outstanding. The staff helped with local transportation advice, and the club lounge was terrific. The lifts were quick with little wait time. Our room was fine for our needs. The room and bathroom were very clean. The hotel even gave me a free bottle of wine due to my Bonvoy status. We could tell this is a newer property. The location was fine. The only issue we had was the Uber pickup to get to the airport as the drive up lane gets blocked by vehicles waiting to be parked.
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Jan 29, 2025Great location…though think twice if you want to use the pool area over a weekend…
We spent three nights at the Westin exploring Brisbane. The hotel is well located in walking distance to the river, Southbank, shops and the Botanical Gardens and plenty of restraint options. Staff were friendly, rooms great and the buffet breakfast was good though maybe a little gourmet for my kids with strong Italian influences. The one downside is the hotel allows outside guests to pay for bookings of the cabanas and sun lounges by the pool on a Friday, Saturday, Sunday which means for hotel guests it is near impossible to find somewhere to sit and the pool is full of people standing in the pool drinking cocktails. Now the pool area is not big so I feel that this is really taking away from the hotel amenities that as a guest you would expect to have easy access to. Perhaps this needs to be noted on room bookings particular when weekend nights are generally charged at a premium rate.
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Jan 21, 2025
Great stay better people
We had an exceptional stay at this property. Location is perfect with easy access to Southbank and CBD, shopping and restaurants. A solid property with all amenities. The real difference were the people especially Taylor at the front desk. From our first meeting arriving with a request for an early check in to every request regarding things to do, restaurants, hotel amenities and even the plans for the future Brisbane Olympics, Taylor was gracious, enthusiastic and welcoming. I can’t say enough about how she and her team enhanced our experience, a great stay and would happily recommend the hotel.
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Jan 17, 2025
Great hotel
I stayed here for 5 nights out of a 6 week holiday up the east coast. This was probably my favourite hotel on the trip. I flew in early so couldn’t check in yet as it was 8am but they got housekeeping to service the next available room for me which was nice. In the mean time they gave me access to the swimming pool and gave me a couple of water bottles. The room itself was spacious and the bed was really plush and comfy. Bathroom was a nice size too! The view out the window was of a giant building but is to be expected given the location. The new casino is just up the end of the street. The mall and public transport are a short walk away. The buffet breakfast was nice but not overly big and felt like it needs to be in a bigger area, got pretty cosy in there with the amount of people. Reception printed out some documents for me and delivered them to my room. Overall a great hotel and nice friendly staff
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