The Verandah Antigua - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5145 reviews

• 

  Lovely place with delicious food.

  The rooms were large and clean; ours had a beautiful view with an outdoor veranda. The staff was everywhere, always looking out for your needs. Since the property was landscaped with botanical specimens and meticulously maintained, the walking paths were an activity in themselves. The buffet restaurant food was beyond delicious. There were probably 30+ choices as well as a private cook with a fry pan and some raw ingredients to cook you up an individual selection. The food variety was splendid: Asian night, Southern night, seafood, Tex-mex, Italian etc. Also several other restaurant choices. Each day had several activities if that’s your preference. I highly recommend.

  Jan 19, 2025
• 

  Not so Happytravellers on this occasion - it could be so much nicer

  First of all normally this isn’t our kind of holiday , we travel a lot all over the world but we are much more independent travellers and prefer smaller boutique accommodation. But I booked this as my husband and I had spent Christmas and our wedding anniversary apart as he works internationally and was committed to working over the holidays . I’ll run through my review as it happened . Arrival and reception - absolutely atrocious. We arrived about 8pm after a 2 hour wait in immigration at the airport to basically very sour faced reception staff . No warm welcome just give us your card details and fill in this form - you’ve got to eat at the buffet, but get a move on . The Porter took us to our room , now here again was a big disappointment, we booked a water view and I’d emailed ahead and explained this was a special holiday only to be given perhaps the darkest gloomiest accommodation there was - surrounded by plants - yes we like tropical but this in a dip ( see the pics ) .you couldn’t even see the front door . Anyway we dropped our bags and walked to the Seabreeze restaurant ( now there’s no seaview but it was very breezy- in fact it was freezing cold as the aircon was on full blast and the fans also on full and to be honest it wasn’t that tropical outside . This was perhaps our biggest disappointment of the whole holiday : this so called restaurant is more like a canteen , the floor was disgustingly dirty , it’s dark cold soulless and grim - yes we understand the windows being closed but all the shutters were closed all the time . We did have the first couple of days breakfast there but it was depressing so for most of our 9 days we just grabbed a fruit pot and drink from the cafe - when you’re in the Caribbean you want to enjoy the lovely sunshine eating outside not in the most awful room we’ve encountered . Anyway accommodation: first thing next morning having been a main course for mosquitoes on the first night we went to guest services to ask to move / just a few doors out of the gulley - we received a sympathetic acknowledgment but just a reply they’d get back to us asap . We did eventually move after 3 days but only after constant asking and paying another £450 for exactly the same room but a bit more sea view and tbh this was much cleaner but even then it’s just okay . We found accommodation to be very basic 3* no luxury and the rooms need brightening and modernisation. The seating in our room was covered in stains . We understand a lot of people say it’s just a place to sleep but to us a nice clean bedroom is integral to a good holiday.ps absolutely no soundproofing so be prepared for early mornings and shared conversations with your neighbours 🙄 The main beach was ok but some of the lounges are broken and need replacing . Rasta beach was quieter and the pool down there was nice but we did find we again were a meal for the bugs. Drinks - we are not big consumers but all we wanted was a couple of good quality G&Ts per day perhaps after dinner - again a massive disappointment- the only choices were quite standard and regardless of the time of day the main bar served these in plastic glasses -understandable in the day by the pool but it in the evening? Also the tonic was cheap flat and served out of a pump . They did have better tonic at the main beach but then they didn’t have Tanquary gin which was the best they offered . Overall the drinks are cheap poor quality and sugar filled . Restaurants - like I’ve said we avoided the sea freeze as we called it . Portofino was ok but the menu is the same everyday but it perhaps has the best service. Tails and sails is better at lunch as the 2 nights we ate there service was hit or miss and food cold -one night we waited an hour for my husbands starter of calamari only to get a warm plate and cold food - the main was worse so we just left hungry . Nicole’s Is ok but when we ate there only 2 tables were occupied so soulless . Not really worth the supplement. Our final comments - staff - some good some not . We did find a lot of the bar staff seemed to pander the American customers especially in the wavy wicket again it was freezing in there and sails and tails in the afternoons . We did make our opinions known to customer services before we left . Would we recommend - no we found a lot of other uk guests felt the same - very disappointed . The resort is well kept - gardens etc but the accommodation , food and drink is poor quality. It’s a shame as it could be so much better with just a few updates .

  Jan 19, 2025
• 

  Can’t wait to go back!

  We had an incredible vacation at @the verandah. The resort is really clean, the location is spectacular and the staff/customer service is second to none!! I traveled with a group of 6 for a girls trip from ages 18 to 62 years and we all had an amazing time! Everyone in my group commented that it was the best trip they have ever had and we are all planning to go back! The food was really really good and there was no shortage of it in the 7 different restaurant options to grab a snack or a meal. From fine dining to an all you can eat buffet the dining choices offer something for everyone. The friendly bartenders know how to mix any drink including lots of non-alcoholic drink options. There was rarely a lineup for drinks too. We stayed in January 2025 and it was quiet and very uncrowded. There was always plenty of deck chairs, shaded cabanas etc yet the resort was at 78% capacity. I asked what it is like when the resort is at full capacity and apparently it’s not much different because people are spread out over 30 acres of the property with plenty of pools, bars, restaurants and two beaches. There is also lots of fun activities to do right on site. Every day there’s a list of planned activities and they also have theme nights. The main pool foam party was my favourite! There is live entertainment every night and theme nights at the buffet restaurant (Italian, Mexican etc). Have I mentioned how wonderful the staff are? Some of my group visited the sister resort across the road and noticed that the staff do not come close to being as amazing as the staff are at the Verandah Resort. In particular these staff really stood out and I hope that by mentioning them in this review they receive recognition from management 1. Patricia Martin, duty manager. This woman is the epitome of customer service excellence. She leads her team in ways that all managers should take note of. 2. Leon Bachelor, Kertie and Andre are fantastic bartenders. They are friendly, knowledgeable and make the best drinks! 3. Latifa the event coordinator was fun and so very sweet! 4. There were SO many other amazing members of staff such as Adio, Marina, Shenika, Vanessa etc. I also wanted to mention Super Mario who came over from the Pineapple resort to take us wind sailing. He’s a really great guy! I got to cross off a bucket list item that I have always wanted to do thanks to him! I highly recommend The Verandah Resort and Spa and I can’t wait to go back!

  Jan 18, 2025
• 

  Paradise in Antigua

  It was our first time In Antigua so we researched lots of hotels and picked The Verandah and what a find it was, the resort is clean and the rooms are lovely with great views that we never got tired of pure bliss watching up to the sea every day. Theodore was amazing and worked so hard (as did a lot of staff) they were all mainly smiley and helpful except reception who are miserable so don’t be put off at check in. The spa was also incredible and the massage was lovely. All in all loved the whole 2 weeks and the weather was perfect

  Jan 18, 2025
• 

  Amazing Service

  The resort is very relaxing and great for couples and families. You can’t go wrong with any of the food options. Theodore from the Beach Grille provided amazing service and made us truly feel welcome. He gave great recommendations and was very friendly. You’ll be very pleased if he is the one serving your table.

  Jan 17, 2025