Hotel Overview
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.
From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.
The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.
Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.
The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
Location
KapaluaProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4481 reviews
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Dec 16, 2024Honeymoon stay
Excellent beach side resort with panoramic views of the ocean. Great cocktails and food options. Nice big bathrooms and updated rooms facing huge lawns with balconies. Its the perfect getaway for guests looking for not a resort but a destination in itself.
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Dec 12, 2024Save your money, find another resort
PROS: Most comfortable bed I’ve ever slept in. Incredible pillows CONS: Had to call each day to request housekeeping clean room. They simply didn’t come on their own accord, Ant infestation around sliding door, called mgmt, they didn’t send anyone. Itchy, scratchy towels. Ouch. Confusing elevator, levels. Got lost 15 min trying to find the room, wish someone would have taken me there upon arrival with all my luggage. I’m ambassador level yet the worst service/followup I’ve ever experienced.
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Nov 19, 2024Just ok
Stayed here for 5 nights in November. I’m not sure if it was the time of the year, but the weather was not good, but often upon leaving the resort we often found sunny and beautiful conditions. I booked this on points and had a very nice time but would have been disappointed if I’d paid for these stay. The rooms were fine, not spectacular. Upon checking in we were told only rooms with 2 queens were available. After a long day of travel this seemed fine and we weren’t given another alternative, but I wish we had asked if we could switch to a king room later in the week. There wasn’t any additional seating in the room and we didn’t need an additional bed. Have stayed at the RC in Aruba and Tenerife in the past and would return to either of them in a heartbeat. We ended up extending our stay in Hawaii one additional night and stayed at the Sheraton by Black Rock and were shocked to love it and would stay here next time we come to Hawaii. This may also be an “expectations” thing- we had sky high expectations and hopes for this property and were slightly disappointed, low expectations for Sheraton and they were greatly exceeded. The rooms were surprisingly dark, and not good lighting and lamps around. Even the bathroom lighting felt dim. Bed was very comfortable! The food was good throughout, we ate dinner at Banyan Tree, lunch at the burger shack, and had drinks and appetizers at the lobby bar (get the spicy tuna bites!) meals were very expensive, and we’d anticipated this, but kind of shocking when a lunch of fish tacos, 1 beer and a shared appetizer is about $100. It was a little bit of a hike to the beach but serene once there and the staff was attentive and kind. We saw a turtle on the beach our first morning. There is a golf cart shuttle to take you to the beach if you want it. We had rented snorkel gear for the week but didn’t attempt it at this beach, the water was too strong. The week we were there the sun set behind the building by about 3 pm and the pools were shaded and felt freezing. The hot tub was very crowded all the time, and there were 2 hot tubs usually but one was closed for repairs. The pools and hot tubs are open 24/7 but we never really saw people using them, and pool water was way too cold by the evening. Rooms have nespresso machines which is a nice way to start and end the day. Patio was comfortable and views were nice from the partial ocean view. If you’re seeking gorgeous weather, probably best to consider another property. We won’t be back here but it’s a reflection of the location and not the hotel staff and services. Cons: no turndown service, $65 valet- no other parking options, sun goes behind building at 3 pm, shading the pool. Weather could be rainy at resort but sunny just a few miles south Pros: gorgeous property, kind staff, great but expensive food at the on site restaurants. Free chairs and umbrellas at the beach.
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Nov 06, 2024
Great honeymoon
We stayed at The Ritz-Carlton for our honeymoon, traveling with our 11-month-old baby, and it was absolutely amazing. The location is perfect—peaceful, green, and quiet. If you’re looking for a relaxing getaway, this is it. When we arrived, we were greeted with a refreshing drink and the traditional Hawaiian leis, which was a really nice touch. We stayed in the Lasai Suite, and I can’t recommend it enough. The suite was huge, and we had a private patio with a firepit. Every night, we’d light the firepit, sip drinks, and enjoy the sounds of the ocean and the beautiful starry sky. It was such a peaceful, memorable experience. The hotel also went out of their way to make sure our baby was comfortable. They set up a crib for us and even left a bag with toys and baby soap. We were especially impressed that they included plug protectors—little things like that really show they care about families, and it made our stay so much easier. We had fun exploring the hotel the next day. There are three big pools, including a kids’ pool, plus two hot tubs that are open all day. We didn’t get a chance to try the hot tubs since we had the baby with us, but we saw other guests enjoying them in the evenings. For lunch, we grabbed a bite at the burger spot on property. My wife had a double burger and a milkshake, both of which were delicious—definitely come hungry because the portions are huge! The cocktails at the hotel were great, and if you have access to the Club Lounge, you can enjoy complimentary drinks, snacks, and options for lunch and dinner. The views from both the lounge and the restaurant are incredible, and the staff was super friendly. Breakfast had lots of choices, including made-to-order omelettes and eggs, and everything was fresh and delicious. There’s a beautiful beach right on the property, and other beaches are just a short walk or shuttle ride away. The hotel also offers a shuttle to nearby restaurants, which is really convenient. We worked with the concierge team a couple of times—they helped us book some great dinner reservations and even set up a spa day for my wife. She had a one-hour massage and spent the rest of the day relaxing in the spa, which she loved. Overall, we’re so happy with our choice and would absolutely stay here again if we ever come back to Maui. The service, the amenities, and the attention to detail made for a fantastic experience.
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Oct 11, 2024
Best Luxury Escape (I mean it)
I have stayed at quite a few 5-star resorts in my lifetime, but The Ritz-Carlton Maui is impeccable with their accommodations and services. I had a relative that had stayed here fifteen years ago before the remodel and said they preferred it over some of the other expensive resorts on Maui. I'd have to agree with them! Upon arrival, everyone is warm and welcoming. We received our leis, warm wet towels, and welcome drink. Our room was 2431 during the first week of October and it was a bit of a walk to the lobby, but there was an elevator close by that took us down to the pools. The three pools are serene, open 24/7, and heated! My husband and I live in Vegas and the pools are rarely heated and closed before sunset. There are two hot jacuzzis, which were never crowded and great to be in after working out in their gym (also open 24/7). Of the three pools, one is dedicated to families and the other two are for adults. There is also a children's pool for toddlers. Never did we feel like anyone was rowdy late at night with the pools being open. So, if you want, you may swim at night with no one to bother you. Our room was the one bedroom suite with partial ocean view. With it being a bit of a walk from the lobby, I believe that made our suite more than just a partial view as we were on a corner and could see more ocean on the double balcony. The room was meticulous. Much more clean than some high end resorts in Vegas. In the entry way, there is a powder room with shower. I pretty much booted my husband to use that shower during our trip so I could have the bigger bathroom. More so, I could use the heated toilet seat in the master bath. The bathrooms came with sewing & vanity kits, makeup wipes, mouthwash, and the showers came with communal amenities. There is a walk in closet as well as a desk/vanity spot across from the closet with the Keurig machine. Both the living room and bedroom are very spacious. The king size bed comes with plenty of pillows along with a down comforter. There are reading lamps attached to the bed frame. Both balconies had a sliding glass and screen door. Plenty of outdoor furniture too! Let's talk about the resort food. We both had A La Carte breakfast or buffet breakfast each morning at Ulana, which by the pictures, you know it's good! The A La Carte is very filling and the buffet has something for everyone (the healthiest and biggest one I've been to). Their juices are very fresh, especially the Guava juice. While I didn't have any pool food, their cocktails and wellness juices are delicious. I could have the Maui Dew all day long if I could afford it! The Burger Shack is a must go to! It's down next to the beach (the waves are rough). We got it to-go so we could eat at the beach instead of eating on their patio. My husband practically lived off of Mai Tai's the whole trip and said the Burger Shack had the best one! I had the banana shake and the Wagyu burger with bacon. Highly recommend! One night, we went to Banyan Tree for my Birthday and everything was delicious from the drinks to dessert. Thank you, The Ritz-Carlton Maui, for making my Birthday vacation special and because of this, we do plan to stay at another Ritz resort next year for our honeymoon somewhere tropical. And even if a Ritz is not there, we hope to stay at a Marriott property.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.