Hotel Overview
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.
From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.
The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.
Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.
The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.
Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
Location
KapaluaProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee
- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needs
Bedding requests are encouraged however not guaranteed.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4487 reviews
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Jan 04, 2025Not Like it Used to Be!
I was extremely disappointed with my recent stay at The Ritz-Carlton, Kapalua. Upon arrival, I was misinformed about needing to use my elite status just to secure basic amenities—specifically lounge chairs at the beach. Once I reached the beach, the staff informed me that chairs were indeed included, but they were rude and dismissive in the process. It was an immediate red flag that something was off. Having to sign a form with a gratuity section for an amenity that’s supposedly included felt awkward and unnecessary. The beach lounge chairs themselves were shockingly rundown—worn cushions and creaking frames that didn’t match the premium experience you’d expect, especially at a luxury property in Hawaii. What’s worse, there was zero assistance setting them up; it was all self-service. Communication regarding our room upgrade was inconsistent and left us feeling misled. For the amount charged at this resort, I genuinely expected better standards and service. Unfortunately, this experience fell far below the level of hospitality I’ve encountered at other Marriott properties. I won’t be returning to The Ritz-Carlton, Kapalua, and I encourage management to address these issues so future guests receive the quality and professionalism they pay for.
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Dec 31, 2024Same gorgeous views with post-COVID extra costs
I revisited the Ritz Carlton after three years; I love the location and the views. I had booked a partial ocean view but because of electrical work on one side of the hotel, they moved me to another side that was full ocean view. The view was gorgeous and the balcony was a beautiful place to sit and be still. The service, for the most part, was great as usual. It is normally part of my daily ritual to spend time at the lounge in the lobby by one of the firepits and get appetizers. The room was well-appointed, the bathroom did have a bidet that did not function fully (it was fun finding that out). The grounds are well-kept. The hotel has been remodeled, and many of the policies have changed. If there are people that are going to stay at the hotel, there are some costs that have changed that you need to be prepared for. There is a daily resort fee, the parking fee is $65, and there is no longer self-parking you have to use valet, this was annoying, especially on the day when there was no one at the desk after we came back after a long day. At my last stay, if you were a hotel guest, you could visit the spa without treatment for a fee, this is no longer an option. For a four-day stay, the incident hold was $800. The first time I stayed at the Ritz I did not rent a car, so I ate at all of the restaurants, and my favorite was the pool restaurant at lunchtime. This trip I was unable to make it during the day. I went there during the evening, and the food was not at all worth the cost. Since my first trip, I always rent a car so that I can visit more of the local eateries. The location is what always brings me back, I love being able to walk down to the beach and watch the waves and rainbows. This is no longer my go-to Maui hotel/resort; I will go when I desire to be in a more secluded area.
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Dec 31, 2024**A Captivating Retreat at The Ritz-Carlton, Kapalua** ⭐⭐⭐⭐⭐
Nestled gracefully along the stunning shores of Maui, The Ritz-Carlton, Kapalua stands as a paragon of luxury and tranquility, offering an unparalleled escape that tantalizes the senses. From the moment of arrival, where we were warmly greeted by the attentive staff, to the awe-inspiring views that envelop this magnificent resort, every detail conspired to create an unforgettable experience. Our stay was further elevated by a gracious upgrade from the General Manager, whose thoughtfulness and commitment to excellence are evident throughout the property. This gesture not only enhanced our comfort but also set a tone of exceptional service that permeated our entire visit. The accommodations afforded us sweeping vistas of the azure ocean, where we were treated to the breathtaking spectacle of rainbows arching gracefully across the sky—a vivid reminder of nature's beauty. Watching the sun dip below the horizon from our balcony was a mesmerizing experience, casting a kaleidoscope of colors that danced upon the tranquil waters below. The resort’s renowned spa is a sanctuary of serenity, offering a harmonious blend of rejuvenating treatments and holistic therapies. The skilled therapists provide an exquisite range of services, each designed to soothe the body and invigorate the soul. I indulged in the signature treatment, which incorporated locally sourced ingredients, allowing me to fully embrace the essence of Maui. The ambiance of the spa, coupled with the tranquil sounds of nature, creates a cocoon of peace that lingers long after the treatment concludes. Culinary delights await at every turn within the resort, with dining options that reflect the rich flavors of Hawaii while incorporating exquisite global influences. Each meal we enjoyed was a celebration of creativity and freshness, perfectly complementing the idyllic surroundings. In closing, my heartfelt gratitude extends to the General Manager for the generous upgrade and for fostering an environment where guests feel cherished and valued. The Ritz-Carlton, Kapalua is not merely a destination; it is a transcendent experience that captivates the heart and soul—one that beckons a return to bask in its extraordinary beauty once more.
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Dec 29, 2024
Ritz Kapalua Championship Golf Courses, Top Golf School & Best Burgers
Playing the Plantation Course and the Bay Course at Kapalua was a highlight of our GolfAhoy golf cruise around the Hawaiian Islands aboard the Pride of America. From the first time I visited the island, the beauty of Maui and its world-class golf courses have always taken my breath away. After the cruise ended in Honolulu, we returned to Maui for a few days. Getting to Maui was a breeze. We booked an inexpensive flight on Hawaiian Air from Honolulu, and the 39-minute hop felt like no time. Once we landed, the drive to The Ritz-Carlton at Kapalua set the tone for an unforgettable stay. Nestled near the Bay Course and a short ride from The Plantation Course, the Ritz is in a spectacular location that feels both luxurious and close to nature. Before tackling the Plantation Course for the second time, my wife took advantage of some Kapalua Golf Academy lessons. The PGA Professionals there are phenomenal. Their fine-tuning lessons made a noticeable difference in my wife’s game, and I noticed how popular the Academy was, especially with first-timers or partners new to golf. If you have the time, their three-day golf school program is worth considering. After a day on the greens, nothing hit the spot quite like the Wagyu Burger and Fries at the Ritz’s Alaloa Lounge overlooking Honokahua Bay, and I can confidently say it was the most flavorful burger I’ve ever had in my life. However, I can’t say the same for the Salt & Vinegar Crispy Calamari – one bite was enough to know it wasn’t for us. Thankfully, our server was gracious and promptly removed it from our bill. My wife, always on top of her Bonvoy rewards points, mentioned that Ritz-Carlton staff are empowered to resolve guest issues up to $1,000 on the spot. That kind of service really sets them apart. Advice. Hang out for the sun-setting ceremony during the native Hawaiian prayer service. One evening, we decided to splurge at The Banyan Tree restaurant. Yes, it’s pricey – this is Hawaii, but the $78 Seafood Curry was worth every penny. If you’re planning a GolfAhoy Hawaii golf cruise, here’s my advice: ask your GolfAhoy travel advisor to add on their post-cruise package at The Ritz-Carlton Maui. It includes transportation, accommodation, and golfer amenities. Advice. Another must? Upgrade to the Ritz Club Lounge access. Throughout the day, you can indulge in gourmet food and beverages, and the exclusivity of the experience is well worth the fee. Maui, Kapalua, and The Ritz-Carlton were everything I dreamed of and more – the perfect end to an unforgettable Hawaii golf cruise vacation.
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Dec 24, 2024
Paradise in Maui
We had the pleasure f visiting the Ritz Carlton Maui for 3 nights in September. Every minute of our stay was perfect. The resort was absolute paradise with a beautiful main lobby, restaurants, pool area, grounds and room. We enjoyed the complimentary activities including the morning walk, pickleball, and the beach at the resort was very pretty. Most importantly, the service was incredible with manager Connor and all staff making us feel very special and spoiled. Thank you!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.