Resort Details
- Spencer's by the Sea
Our love affair with fresh, seasonal cuisine is matched only by our passion for unparalleled service. Each meal is more than a chance to showcase our culinary skills; it's an opportunity to pair great food with our oceanfront setting and create a one-of-a-kind dining experience. With views of the Atlantic Ocean from both inside the restaurant and on the veranda, Spencer's by the Sea offers a memorable Key West dining experience. Featuring fresh seafood, local ingredients and prime steaks, Spencer's simply has it all.
- Sun-Sun Beach Bar & Grill
Dine at Sun-Sun, only a short walk away from The Reach at sister resort, Casa Marina. Enjoy a cooling cocktail in the warm Key West sunshine, or relax in the shade under canopies at the bar. Sumptuous salads and tantalizing fresh seafood grace the menu at this luxury Key West resort bar. Start with seared diver scallops. Sample a classic tossed green salad, or a refreshing watermelon and cucumber salad. Fish and meat lovers are well served, with the freshest seafood and expertly cooked meat dishes. Enjoy classic steak frites or the huge knife and fork burger. Enjoy sea views as you relish the grilled NY strip - accompanied by charred green onions, sautéed wild mushroom blend, bordelaise and tri-colored potatoes.
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Concierge desk
- Exercise gym
- Golf,Offsite†
- Housekeeping - daily
- Lobby
- Lounges/bars†
- Parking†
- 24-hour front desk
- Americans with Disabilities Act (ADA) compliance
- Babysitting†
- Concierge desk
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Lobby
- Lounges/bars†
- Parking†
- Pets allowed†
- Pool
- Restaurant†
- Room service†
- Smoke-free property
- Spa†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas
- Business Center†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Billiards
- Bocci court
- Direct access to a beach
- Fishing †
Light Tackle Charter, featuring reef and wreck fishing with private charters for half and full days
Flats Charter Sport Fishing, backcountry fishing both spin and fly available for two people with private charters for half and full day
- Fitness center on-site
- Jet-ski †
- Non-Motorized Water Sports †
Snorkeling, Parasailing and Kayaking
- Pool
Heated oceanfront pool
- Scuba diving †
Discover an underwater world with a non-certified divers resort course, a full PADI certification course, and scuba diving gear rental for certified divers. Explore the only living coral reef in North America by scuba diving off the coast of Key West.
- Spa †Spa al Mare: A spa experience like no other – spoil yourself with a relaxing oceanfront massage by fully trained therapists. From Swedish to deep tissue massages, facials to full spa packages, Spa al Mare has everything to restore your inner and outer serenity.
- Golf †
Set in 200 acres of lush tropical scenery, the 18-hole, 6,500 yard Key West Golf Club is the only golf course on the island. Tee off in beautiful surroundings on this championship Rees Jones-designed course. Golf legend Jones architected the course to be challenging to players of all levels and abilities, with four tee placements at every hole. Open to the public all year round, the full-service Key West Golf Club offers rental equipment, a driving range, PGA professional instruction, tournament services, male and female locker facilities, and private parking.
Perfect your swing at the practice facility, with driving range, instruction area and balls for use during practice.
Enjoy the natural beauty of the Key West Golf Club, set in the ‘gateway to the Caribbean’.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
639 reviews
-
Feb 16, 2025Way overpriced and expected much more.
Shower needed to run for 5 min to get hot water. Halls and elevators were dirty. The room floors seemed dirty. Overall for $900 a night way overpriced for what you got. TV no channel menu or streaming. Beach and pool were nice but will stay somewhere else next time. Left all day and no room cleaning.
-
Feb 08, 2025Mostly good, a few negatives, but overall made our trip worth it.
We stayed for four nights at the beginning of February 2025. First the negatives: it’s very expensive, there was some deferred maintenance in our room and the restaurant was just OK. However, with those things said, staying at The Reach is absolutely what saved our trip. It has a natural beach, and the pool is very nice. I can’t stress enough how nice staying on the beach was. If we had been staying in-land and had to visit the public beaches, it really wouldn’t have been fun. It’s away from all of the craziness of Duval Street and the area feels very safe. The concierge service in the hotel is great. They were incredibly helpful in booking activities and directing us to places when we asked for it. The front desk staff was helpful and friendly. One criticism I might offer is that the gates into and out of the resort are not locked and you can just walk through. I’d probably never want to visit Key West again, but if I did, The Reach is where I would stay.
-
Feb 07, 2025
NOT a 4 star property
I booked a three-night stay @Thereachkeywest @Hilton property using @HiltonHonors points as a Diamond level. Due to the location and time of year, it was a significant points charge. Before arrival, I received numerous texts from staff to prepare for my visit with "Let us know what we can do for you". I requested a complimentary upgrade with a response check-in with the front desk upon arrival. At check-in, I was informed an upgrade was not available and was assigned to room 360, which was the greatest distance from all hotel amenities in the back corner of the property and in my observation the worst room in the hotel. When brought to management's attention through their internal text chain and Hilton survey, the response was "Thanks for letting us know". The hotel has a great location, the interior of the room was ok, and the operating staff was wonderful but I was not a valued Diamond level guest once I used my award points. Very disappointing. Be sure you know where your room is before settling in. I am not planning to return.
-
Jan 31, 2025Would you consider this an upgraded room with a view? I definitely would not.
Vacationers beware the rooms that they call a room with a view is actually rooms with rooftops. If you sit on the sofa in the very corner, you may get a birds iview of the pool area and the beach, but definitely not sitting on the sofa in the middle or in your bed in your bed, you look at other people’s balconies rooftops, and a parking lot. The staff here is very unaccommodating. The manager doesn’t really care to help you. They do not go out of their way for their vacationers and I would never stay here again. They act like they’re doing your favors. We paid for an upgraded room, the girl at the front desk who seemed like she was nice, but not really. Acted like she was doing us a favor and upgrading our room even further because we have a card that gets she actually downgraded us and ruined our stay. It is not only our anniversary we don’t get to get away that often we haven’t had a vacation in two years and they ruined it for us. Just the initial experience here I would rate a two star if that I definitely would not be coming back here ever again, and I urge every vacationer to really think long and hard before staying at this hotel. I am very upset and don’t like the way they’ve treated us. Their management does not believe in Customer Service at all. She acted like I was bothering her and I was complaining about something that I had no right to complain about this is actually my first time complaining about a hotel ever. I’m just really tired of people, taking advantage of people and not doing the job that they’re hired to do. They should refund my difference of a regular room versus a upgraded room with a view and they should offer that but they would never do that. My credit card company even called and said she did not get very much different than I got they should definitely not be a part of the American Express hotel collection. They should be part of the American Express hotel rejection. Sorry for this long winded review but I am very upset. They ruined my anniversary and my time here that I’m coming for a family friends wedding as well. I really wish they cared more about the people that stay at their hotel but I guess that’s why they’re only 3.5 stars which is really being generous for them anyway. The girl that acted like she was giving us a better room than what we paid for that’s on their website. Go check out their website and then look at my pictures and see if those are considered rooms with views the same that they show on their website they wouldn’t dare. Sorry, but this is my opinion. Everyone’s entitled to their own opinion. Maybe you should experience it for yourself hopefully, you’ll have better luck.
-
Jan 01, 2025Poor reviews gave pause; not to worry, it was worth it!
Not really sure how some of the reviews here are 1-star. I suppose it’s possible, but… I travel about 30% of the entire year for work. From California to New Jersey; from Seattle to Tampa. I’ve been to Key West over 2 dozen times in the past 25 years, and this was my first stay at The Reach. I had booked it prior to seeing these reviews and was worried… did I make a mistake? Short answer: nope! The room is clean and neat. Nice color palette is much more in line with Key West culture than the tans & beiges you’d encounter in some of the other Hilton properties on Key West. The staff I encountered (first day, I went out of my way to talk to at least four employees) and they were all polite and helpful. Not discounting the input from the 1-star posters, but it seems those potential concerns have been addressed with a certain member, and at least in my room and the first floor areas there were no apparent issues. If there are any changes to this story over the next few days of my stay I’ll update this, but as of now I’m quite happy with the decision to stay here vs other options.
- AdvisoryA minimum mandatory hotel-imposed fee of $45 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For detailed description of what’s included in the mandatory fee please see hotel policies.
- Check In: 4:00 PM
- Check Out: 11:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
• Resort access & shuttle service between The Reach and Casa Marina, Waldorf Astoria resorts,
• Casa Marina recreation activities: Table tennis,corn hole, hammocks and featuring the largest beach resort in Key West
• The Reach Recreation Activities: Life size chess, bocce ball, hammocks and featuring the largest natural sand beach • with direct ocean entry in Key West
• Beach and pool lounge chairs with umbrellas
• Poolside delighters including cold eucalyptus towel and popsicles
• Hydration stations
• Wireless internet access
• Business center access
• Fitness center access
• Local, domestic long distance and 800 phone calls
• Daily newspapers
• (2) In room bottles of water upon arrival
• In-room espresso
• pool and beachside delightersThe above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.