Hotel Overview
Location
Key West{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Hotel Mandatory hotel imposed resort fee inclusions:
• Resort access & shuttle service between The Reach and Casa Marina, Waldorf Astoria resorts,
• Casa Marina recreation activities: Table tennis,corn hole, hammocks and featuring the largest beach resort in Key West
• The Reach Recreation Activities: Life size chess, bocce ball, hammocks and featuring the largest natural sand beach • with direct ocean entry in Key West
• Beach and pool lounge chairs with umbrellas
• Poolside delighters including cold eucalyptus towel and popsicles
• Hydration stations
• Wireless internet access
• Business center access
• Fitness center access
• Local, domestic long distance and 800 phone calls
• Daily newspapers
• (2) In room bottles of water upon arrival
• In-room espresso
• pool and beachside delighters
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
631 reviews
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Nov 22, 2024Very poor customer service. Stay anywhere else & avoid this place
Very poor experience. 100% would not stay ever again. We checked in today. When we arrived in our room it was not as we’d booked I called reception & my wife was advised that the Hotel was full & there were no other rooms available. I visited reception & was offered a one time chance to change rooms to one that wasn’t as good but they refused to allow me to see it !! I was advised that If I had a seat view I should consider myself lucky!! When I explained this eas totally unacceptable I was basically told it was tough If I could get my money back I’d leave There’s plenty of other options here. Don’t stay. I’ve never experienced such poor customer service. Do yourselves a favour & stay elsewhere
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Nov 20, 2024Our New Home Away From Home
The entire staff, from the front desk to the wait staff in the restaurant, the pool staff, the valets, the housekeepers, everyone, were professional, caring and efficient! They made our stay wonderful, we were treated like royalty! Management, in particular Sophia Dillon, has clearly selected and trained the best people for each position. The facility was clean, comfortable and cheerful. We will definitely make this our home every time we visit Key West!
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Nov 16, 2024Noisy on the weekend but still a good stay
Expect your weekend stay to include a full house and a DJ party outside your ocean-facing room. Valet parking only but you are located right in the heart of Old Town so you can walk to Duval Street, the Southernmost point marker (go at 7am for no line and better light), and Mallory Square’s sunset celebration. We were told we got an upgrade as Diamond elite members but it was just a standard room. Maybe the upgrade was a higher floor?? Staff at check-in was pleasant, and there’s a concierge if needed in the lobby with a lemon water dispenser. Your room won’t be ready until til at least 4pm so you can store your luggage easily with the valet. The room itself was clean, water pressure was good, and towels were fluffy. Diamond elite breakfast credit was easy to use in Four Marlins and the food was generous and beautifully presented. There’s a nice gift shop with sundries, coffee, pastries and some resort wear. In all, we had a nice stay and would return.
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Nov 13, 2024
Another amazing visit to The Reach!
Always an amazing stay at The Reach! From check in to check out, every employee at this hotel wants you to enjoy your visit! Gladys at the front desk, to Stephanie and Lillie at the pool, Kim, Mike and Constantine in the bar/restaurant…all making sure we are happy! The property is beautiful and the beach is cleaned daily. They have recently renovated their elevators, which are modern and beautiful! Can’t wait to return in March!
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Nov 11, 2024
This our Go-To spot in Key West! (Should be yours too)
We’ve stayed at this property numerous times and it’s running better than ever. The current staff is much friendlier and more efficient than in years past. Willow at the front desk was super friendly and accommodating. Lilly and Stephanie were amazing and made sure we were hydrated and nourished while visiting the pool. We enjoyed the daily live entertainment on the patio! The location is perfect , and is a short walk to the southernmost point and Duval street Unfortunately the air conditioner in our room (4-411). Was a little inadequate and our room was a tolerable 74° all week Other than that, we had a great stay and highly recommend !
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.