Hotel Overview
Hidden amidst the natural beauties of the Mayan Riviera and located in the charming fishing village of Puerto Morelos just 15 miles south of Cancun, The Fives Oceanfront is the perfect destination for your next seaside escapade. This luxurious boutique resort, offering 93 sumptuous residence-style suites, is a proud member of the prestigious LVX Collection of Preferred Hotels & Resorts.
Lapped by the turquoise waves of the Caribbean, this resort features incomparable service and cutting-edge facilities to create extraordinary experiences for guests through its Sensory Hospitality. Whether you are up for a night of mingling at the Rooftop terrace or craving same-day-caught fish at RoMarley Beach House, every gourmet experience blends perfectly with the lush natural setting of the jungle and stunning ocean views.
From the most exquisite and select tastes to the most adventurous spirits, The Fives Oceanfront is the ideal place to exceed your holiday expectations.
• Enjoy exclusive Residence accommodations featuring private plunge pools and sweeping views
• Dine on cantina cuisine and craft cocktails at Rooftop restaurant and bar overlooking the ocean
• Swim, snorkel, fish and more through the crystal-clear, reef-filled waters
• Explore the village of Puerto Morelos along with nearby attractions including cenotes and more
At The Fives Oceanfront Puerto Morelos, you’re free to leave your cares behind in sea view suites and residences ranging up to three-bedrooms and offering other features such as living and dining spaces, dedicated bedrooms, and full kitchens. Spacious enough for you and your closest friends or extended family, this resort’s gracious residences afford guests breathtaking sunrises, warm swimmable seas, and proximity to stunning natural and historical attractions.
Location
Riviera Cancun, Puerto Morelos, MéxicoProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
648 reviews
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Nov 20, 20245 Stars for The Fives Oceanfront
Had one of the best vacations so far. The staff really went over and above to make us feel welcomed. I'd like to mention those servers: Noe Fidel Abraham Sergio Eulid Erik!! These guys rocked!!! They definitely made our stay that much more pleasurable. Special shout out to Mauricio in sales. Thank you for making our membership upgrade seamless. Do yourself a favor and go see him and get a membership !! You will not be disappointed. If you need activity suggestions, please go see Yael. We had to cancel our pre planned excursions due to the weather but he still found us an activity that wasn't affected by and we had such a blast. Joseph, Cynthia, Luisa and Marcos thank you for all of your great suggestions and always greeting us with your sweet smiles! Truly a great vacation!! Truly wonderful Staff and Management!! See you in June Rose
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Nov 20, 2024
The best travel experience thus far. I became an owner member Jan. 2024. I will return to this location.
I love this place. I am a member. I was treated as a VIP. Absolutely wonderful. 1. Marcos ambassador 2.Mauricio sales 3. Servers Noe,Fidel, Joseph,Abraham Yayel,Eulid,Sergio,Eric. awesome, awesome. Tony sales also with Cynthia, Luisa went above and beyond Our wonderful housekeeper Adrian was a professional. Kind,and accomadating. The food was delicious and the drinks too. I recommend this place to be tried. You will not be disappointed
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Nov 20, 2024Just ok....could be amazing..
We encountered mixed experiences for our 4nt stay here. On arrival its a hotel aiming for a luxury sensory experience but falling short on basic service and cleanliness. Positives: The deluxe ocean-view room was spacious and well-appointed, with a comfortable bed, crisp sheets, and a lovely bathroom. Impressive public areas and overall room quality. Negatives: Poor check-in experience with a 'concierge' type check in which was chaotic at best. We arrived at 2pm but our room wasn't available until 4pm. Emphasis on sensory elements (room scent selection, pillows) over essential information about the hotel, which was only provided via QR code on a photocopied leaflet. Dirty and poorly maintained rooftop area. Sticky, dirty floors with leftover food cartons, drinks from previous night with no attempt from staff to clear away. Difficulty securing sunbeds due to early reservations, with no enforcement against this. We did arrive on a Saturday and apparently hotel was busy with a wedding. By Tuesday it seemed quieter. Breakfast in Ro Marley was marred by loud reggae music at 9am which felt out of place for breakfast time. Breakfast on rooftop was ok. All the staff in these establishments work hard. Service issues throughout the hotel: slow restaurant service (30+ minute waits for food), unhelpful staff, and awful lack of attention to cleanliness especially tables. Seemed to be mny staff walking around with Ipads just talking to guests when the staff in the bars & restaurants were running ragged ! While the hotel has potential as a 4-5 star venue with beautiful rooms and impressive interior design, the poor service, lack of cleanliness, and overcomplication in sensory features detract from the experience. Should prioritize basics like cleanliness and efficient service over gimmicks. Just as note the service, menus are very much geared to the American market.
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Nov 17, 2024
Home away from Home
Wonderful week at The Fives Oceanfront! What made our experience was the staff! The waiters were so attentive! The front desk great! Even the sales people always treated us like family! Bike tour with Gustavo was great! Thank you all for the attentive service!
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Nov 03, 2024Relaxing beach front hotel
Fives Oceanfront Me and my partner stopped here at the end of October 2024, for 10 days on an all-inclusive holiday. We both enjoyed our stay at this hotel. The location is a strong point, being right on the beach front and a 15 minute walk into Puerto Morales where there is some bars and shops. The facilities at the hotel are also a positive. The three restaurants, two pools and being on the beach front. Each of the restaurants serve different food, however there is a lack of local Mexican food on these menus which was a bit disappointing. The pools had ample space, with sun beds being free throughout the day, likewise with the beach. The staff at this hotel were also faultless, and would tend to any request. We specifically enjoyed the service of the poolside bar and were kept topped up on drinks throughout the day. Another bonus with this hotel is that they offer their own service to book your excursions with. Yael is very informative with the trips he offers and is happy to sit and chat through them all to find the best trip to suite your interest. He then followed up with us the next day to ask how we found the trip and would we recommend it. The trips booked via the hotel were slightly more expensive however we felt you had more security and was given a better booking service by using the hotel. However, there are a few negatives with this hotel. Firstly, the service within all of the restaurants is a bit slow. There was a couple of times where we waited 30 minutes + for food. Sometimes we had the incorrect order brought out, these issues were resolved soon after, but increased the wait time further. As previously mentioned, the restaurants did have a lack of local cuisine. The breakfast menus and room service menu held the most local options. Secondly, there is no evening entertainment other than on a Friday night and a lack places to sit to enjoy a drink, in the evening with the bar also shutting at 10pm. It would have been nice to just have the roof top bar open when weather allows with some background music on the speakers. Overall, we would be inclined to rebook a holiday at this hotel. We enjoyed our stay, and found it to be relaxing and would bear in mind the above issues prior to booking.
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