Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Wonderful snorkel!!!
Vega was an amazing guide. Attentive to everyone’s needs. Captain Jose is adorable and a fine skipper. Highly recommend!!! 2 great snorkel spots. Saw sharks. Rays. Barracuda. Starfish. Ended a great tour with sandwiches and ceviche on the beach.
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Wonderful. We will be back again.
We had a wonderful time. The Rl Cielo trip was fantastic. Armondo was a terrific guide as was all of the others.They were great at making sure that the non Spanish speaking guests understood everything that was going on The food was great and they did a great job remodeling the pool.
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Good experience with excursions, poor experience with management
For how much we paid, this was a good experience. A pro was the ability to participate in an excursion each day, which was included in our stay. Our favorite excursion was the snorkel trip to El Cielo and our guides, Jaciel and Edgar, were fantastic. The wait staff and bartenders were also great and polite throughout our stay. Food was pretty good, and we loved the shrimp tacos at the Cevicheria. The food at the Asian restaurant was not very good. The major drawback of our stay was being pestered about the “presentation” for a rewards program / timeshare on multiple occasions. Management clearly treated us differently when we said no to the presentation. We were at the front desk at one point making a reservation for one of the restaurants and we could understand management talking about us in Spanish to their manager/boss, which we found rude and extremely disrespectful. This experience makes me think twice about ever going back to the Explorean.
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We had $1,100 Soylent from hotel room 105!
We stayed at the hotel two weeks ago. After coming back from a long day at the beach my wife checked her purse and she had eleven hundred dollars missing from her it! After discovering that the money was missing, I then pulled on the back screen glass door inside the room , and noticed it could not be secured. I then called the hotel management and they also came the room and saw that the back door was broken and could not be locked. The hotel management would not do anything, and therefore I was forced to call the police. Once the police arrived, they also saw how the lock to the back sliding glass door was broken and the detetive abrir with me that the thief probably came in that way. I asked to see the video cameras, but they said since the back of the bungalow is very secluded, they don’t have cameras there. I have attached some pictures of the broken lock and the police to this review
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Back on the right track
We have visited many times, but skipped last year due to the beach facilities being closed combined with the pools that desperately needed repair. We are happy to report the resort is back to its former glory with all the things that made it our favorite. Service was excellent at both the Explorean and Fiesta Americana, especially Juan the FA bartender, Arturo at the FA breakfast buffet, Edgar and Jasiel (sp?) for the snorkel tour, Miguel at the FA pool, and so many others. We go to this resort because we like the nature, snorkeling and laid back vibe. Food was good overall, with a few misses here and there. Fish tacos were as yummy as ever. I think the Explorean dinner menu could use a revamp, though, as it hasn't changed for a long time. Overall, we had an amazing and relaxing time - we'll be back!
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