Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Not meeting expectations
As an American Express Platinum card member, I was expecting a seamless and luxurious experience at The Cove at Atlantis. Unfortunately, my stay was marred by a disappointing check-in process, which set a negative tone for the rest of my visit. Upon arrival, I was looking forward to a smooth and efficient check-in, given my status as an Amex Platinum card member. However, the reality was far from it. The process was slow and disorganized and a lack of clear communication from the staff. Despite my elite status, I was not offered any special perks or expedited service, which was surprising and disappointing. While the staff at The Cove were generally friendly and helpful, the service during my stay was inconsistent. Some areas, like the poolside service was efficient. The dining ezperince overall were slow. During our poolside lunch, the watiress was not able to open our bottle of wine successfully - not an accaptable service at a luxurious resort.
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Family Vacay 2025
Just a spectacular resort! Loved everything about it! Our suites at the Cove were immaculate, spacious, beautifully decorated with an amazing view. All staff throughout the resort were friendly and helpful. The resort offered something for everyone in our group!
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The Best
Best place in the world to vacation at. The resort has everything you could ask for. The rooms, waterpark, restaurants and beaches are all great. There is a wide variety of restaurants to choose from and all are unique. The Ocean Club golf course is awesome as well.
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Great Getaway
Requested king but only 2 queens was available. Greg at reception worked to get us into the requested room the next day. The room were well appointed. Room cleanliness was outstanding. Elevators were the most efficient I have ever seen. The shuttle service between properties was excellent.
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Watch the cabs at the hotel. Ask how much or you will get ripped off. They tried to get $50 for less than a mile theifs
Watch yourself there are thieves at this hotel that will try to rip you off at valet with the cabs. I think the valet people are in on it. They called up an Escalade cab told me it would not be much then when I got from the Cove to the casino I handed the guy $20 thinking I would be nice and he said no$50 its on the sign over there. He lied it was not on any sign. Guy lied that drove the car and the valet guy lied saying it was under$20. I did not pay him the $50 he was a big guy so he tried using his muscle but did not scare me but I'm sure he does it all the time. Im sure the Valet guys are in on this scam
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