Sunscape Sabor Cozumel - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4238 reviews

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  Friends group vaca

  Drinks are cold and beach was great, that’s all I need! Food was not good and too crowded with Secrets and Dreams customers taking over our restaurants and beach chairs, our beach / ocean front was better than than theirs so they just crowded us. Aaron with the Entertainment/ Activities team was so much fun! Give him more money, he deserves tips too!!

  Jan 20, 2025
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  Great family resort

  The greeting we received upon arrival was “Welcome home”, and this was a theme that the staff really followed through on. From the activity directors to the restaurant staff, everybody was smiling, friendly and helpful. As a family, we appreciate the “all-inclusive” aspect of the resort as it makes meal time a little easier. The pool activities were a particularly hit with our daughter and the snorkeling right off the beach was really fun as well. We regularly saw lobster, crab, angel fish, parrot fish, and even trigger fish and barracuda. It’s accessible enough that our 8 year old enjoyed several excursions in the ocean. The rooms are nice and comfortable. I’d love to give a shout out to Aaron, Heydy and Raul with Entertainment team - as well as Glenda at the Sunnyside Cafe. Over the top service from these folks!

  Jan 19, 2025
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  Great experience!

  So relaxing- great food and great beach. Not too far from San Miguel and the ferry from Cancun. The all-inclusive aspect was so convenient. Loved that the snorkel equipment was included daily. Perfect spot to chill out and relax for a few days. Highly recommend!

  Jan 17, 2025
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  Great place

  We traveled with a group of 25 and we all agree that Sunscape was great. The food was tasty and there was plenty, the room was clean, AC worked, toilets flushed, room was cleaned daily, our safe worked, beds were comfortable. Bring water shoes. The beach was amazing. For the price this place was great. The only buffet is at breakfast. Lunch and dinner are sit down and order off a menu unless you get the burgers and nachos pool side. The addition of a late night pizza or ice cream would be great.

  Jan 16, 2025
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  Will never go back !!!

  From the time we arrived we had nothing but trouble at this place. Steps up to our 3rd floor room were full of garbage Hot water took 25 minutes to get luke warm Dresser drawers wouldn't close AC remote didn't work Light fixture outside our room was missing (this did get replaced after a complaint) Toilet paper holder was falling off the wall Food was terrible and often impossible to get Our room only got cleaned 2 times in 8 days. (only when I complained at the front desk) Etc. My guess is the building we were in is scheduled to be torn down and replaced so they had no intention to fix anything or even clean it up. The rest of our group had rooms that were nicer than ours. I asked for a new room 20 minutes after arrival and was told there were no rooms available. Funny, since 20+ people in our group hadn't arrived yet. When we arrived, hungry and tired, we tried to go into the restaurant for lunch. We were told to go to the other restaurant (the buffet). At the buffet, almost all of the serving trays needed to be refilled. All that was left was burnt tortillas and chicken soup, which was cold. The sterno cans that keep food warm had long since burned out. This was common many days we tried to eat there. We were told there were 5 restaurants. There were only 2, plus a hamburger / hot dog wagon by the pool. It always had a huge line, and was out of propane or out of food 2 of 3 times we tried to go there. One day the buffet tables were full so I tried to get food and take it to the bar area that is right on the other side of a small wall next to the restaurant seating area. The restaurant manager stopped me and wouldn't let me take my food out. I told him I had an afternoon dive and did not have time to wait for a table. I was told NO. THAT'S THE RULE. I yelled at him and told him what I thought of the resort and handed him my plate and went hungry. This resulted in the resort manager coming out and giving me a lecture on disrespecting his employees. (??????) 2 DAYS LATER they started serving food in the bar area ?????? Sunscape is a LONG WAY FROM TOWN. ($40 plus tip cab ride there and back) Still we went into town to eat several times. The only part of this resort that worked was the bar. There was nothing top shelf available, but the drinks were good and the bartenders did a great job at keeping everyone's glass full. Even with the New Years Eve crowd there we didn't wait more than a few minutes. We went to Sunscape with a Scuba group. This place is NOT set up for divers. We had to walk a good distance to the resort next door to get on the boat. AND they charged us $10 US every time we walked out the dock (Even if we had paid that morning.) We have been diving since the 90s. We often stay on remote islands where the accommodations are not luxurious. Sunscape has the potential to be a nice resort, but the management and most of the staff just doesn't care. WE WILL NEVER GO BACK.

  Jan 13, 2025