Resort Details
- Kaleidoscope Buffet RestaurantStarting Wednesday, September 11th, due to the success at the Kaleidoscope Buffet Restaurant, the extend to the improvements to all meal times, including breakfast and lunch, which make available to the Sun Club Family. To maintain exclusive service for Sun Club Adults Only clients, a la carte continental breakfast will be served in their lounge.
- Various Bars and Lounges- Barracuda- Manatees- Rendezvous- Starlight
- Various RestaurantsFourteen dining options
Sip & DipWet & Dry bar. Refreshing drinks by the main pool, with ocean view.
Sea BreezeLocated at the main lobby, close to the restaurants and meeting rooms, the perfect place to chill and relax at welcome.
StarstruckRefreshing drinks by the theatre.
Sharky’sBar located at the Sun Club Family Area in front of the Splash Park.
The Sun Club Beach BarBar located at the Beach exclusive for the Sun Club clients.
Sun Club Pool Bar Adults OnlyBar located in between the adults-only pools.
The Sun Club BarBar located at the Sun Club Adults Only Lounge with outdoor terrace and pool view.
Sun Club Adults Lounge
Flip Flopz Bar & SnackBar located at the Sun Club Adults Only beach section with stunning view while you relax and chill with drinks and have some bites.
TortugaOcean Front Bar
CoconutsBar located in front of the beach.
Starlight | Sports Bar | DiscoBar located at the Disco bar
Sunny Side Grill
Le Petit Chef Dining Experience
- 24-hour front desk†
- Babysitting†
- Car Rental Services†
- Child programs†
- Concierge desk†
- Currency exchange†
- Laundry Facilities†
- Wireless internet connection in public areas
† Fees may apply
- Fishing †
- Fitness center on-site †Fully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
- General †Family FunThere’s no better place to enjoy some family time.
Beach volleyballPing pongBoard gamesBeach soccerBatting cages - Golf †
- Kids beach club †
Kids Clubs
Kids and teens can have their own adventure.
Explorer’s Club For Kids ages 3-12 (no parents allowed), including indoor arts and crafts, movie nights, a playground, and sandcastle competitions. Open daily from 9 a.m. – 10 p.m.
Core Zone Teens Club for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 9 a.m. – 10 p.m.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- Pool †Total 7 pools are there. One main pool with activities, children's pool, two waterslides and swim-up bar.kids splash pool.
- Scuba diving †
- Spa †Discover an oasis of relaxation you’ll never forget.
Relaxing massageBody ScrubsReflexologyHigh performance facialsManicures and pedicures - Tennis court †
- Water activities †
- Whirlpool †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1447 reviews
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Jan 25, 2025The best experience
I love the experience the people are so nice the entertainers are very friendly bleu was so fun the night shows was a great way to end the night they would even invite us on the stage to play a little game and the food was delicious overall I had a great time
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Jan 24, 2025
Fun trip away with my family!
Excellent trip away in the sun! Room we booked was a family room (1 king room adjoined to a 2 queen room) with the Sun Club upgrade. We were in building 12 - perfect access to the water park and Shark’s Bar (Nicholas is the best!). Food was great overall and no complaints to be had. The resort is at capacity - book your a la cartes on the app at 00:01 to get what you want for the next evening. This is my first outside of Cuba, but I’ve had no complaints at all - I’d happily come back!
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Jan 24, 2025Would not return to this resort
Wonderful staff, food not exceptional. Pretty much ate bread, fruit and rice. Had a burger from the buffet and within one hour I was bringing it back up. Adults only sun club wonderful, family sun club is in the boonies, very long walk. We changed from family sun club to adult sun club for a fee of 300 u.s Four of six of us fell ill with virus? or food related. There could be a better variety of foods at the buffets. Coco cafe was exceptional. Pools not overly clean. If you can stay up til midnight you can reserve a restaurant but only one day at a time. Kevin and Ashley in Kaleidoscope were exceptional. Juanita our housekeeper took excellent care of us. We are not big drinkers but what we did have was very good. Got most of our drinks from sun club lounge or sun club beach bar. HUGE problem with lounge chairs, it would be helpful if 2lounge chairs were placed in front of each room. We want to thank Rosa for her help in changing rooms. It was a pleasant experience. Felix and Dave helped us move our luggage with no worries and made sure all was good.
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Jan 24, 2025
Nice week !
We had a wonderful week. We had a fantastic service from Rachel at the Kaléidoscope buffet :) ! She was all smile and knew what we wanted. She Even learned our names and brang us the best cappucinos for breakfast ! The food was good and diversified !
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Jan 24, 2025
Fantastic Sunclub buffet experience
Rachelle was an excellent hostess for the kaleidoscope buffet in the Sunclub we asked for a small plate of bacon as there was little left in the buffet and she brought us every morning a full plate of bacon for the 7 of us without us asking for it. Thank you very much Rachelle
- AdvisoryStudent Groups are not accepted in this hotel. Please note that for the travel period 3/1/21-3/31/21, we require that all guests have at least one minimum 24 year old adult in each room. The hotel reserves the right to deny check-in of any room not complying with this min. age policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed: Small Dogs Welcome…: $50 USD
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.