Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3822 reviews
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Mar 31, 2025AWFUL HOTEL - good location
This has to be my worst hotel experience to date. I must highlight that I did say in Miami Music week and I was never made aware this happens in the hotel! The way the hotel is set up I suspect it is always similar however. The room itself was clean enough, the communal areas are filthy, the interior designer has created what feels more sleazy than designer chic in the corridors! Only one lift worked for the duration of our stay meaning very long waits for the lift as the staff also were using this one for laundry and food transportation. The hotel was full of police and security but this didn’t stop the drug use by other guests. It is not a comfortable or relaxing environment. You were often questioned just trying to get into the hotel as a guest, once you managed to get past all the cars in your way! There is no chance of being able to use the pool, even if you got past security as it will be too full of people drinking! The volume of the music was horrific in every area of this hotel. The music started at 3pm - 11pm and there were no escape. My light fittings on the 7th floor on the opposite side of the hotel even vibrated! The music could be heard thudding until you got about 4 buildings away. The consierge staff will only be interested in helping with your bags if you are young and female! The drinks prices are VERY expensive which would be acceptable if they were nice drinks presented well, they were back street night club style drinks in my opinion. Positives: best shower I have ever had in a hotel room, good location. If you want any sort of relaxing break avoid this place like that plague !
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Mar 30, 2025🚨SLS🚨
Great Hotel! Service was perfect. The whole team was super nice and professional. The amenities were perfect. The Hyde Pool Party was and is on a whole different level. Best Pool Party in all of South Beach. Definitely check out the SLS if your looking for a good time.
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Mar 30, 2025Communication Communication
Normally i have nothing but great things to say about SLS , but i do have 2 big complaints 1. One of The elevators was broken for the 4 days.. yes there was another but long waits as everyone in hotel including staff had to use it Yes - house keeping Was constantly on it Nyc - elevator is fixed next day !!! 4 days ?? 2. Music week , so there was no seats at pool Yes - you could use pool but where would i put my towel and nowhere to sit .. would have been nice if they forwarned us .. and we could have made a choice to come another time it go to another hotel . …..
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Mar 26, 2025
Enjoyed our Unwell Spring Break!
SLS did a wonderful job accommodating the Unwell event and all that came with it. Also any time my friends and I called the front desk for anything we needed, they were on top of it and at the door within minutes! Very pleased and would recommend/return!
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Mar 25, 2025
Staff is phenomenal
So clean and well kept , staff goes above and beyond. Any need or request gets fulfilled, usually any place with auto tip don’t do as well, SLS is the opposite! With such a busy weekend for the hotel we not once didn’t feel like superstars. Thank you guys!
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