Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Amazing hotel, clean with great amenities and perfect location
I stayed at the Sheraton with my husband and 13 month old in January 2025. We were upgraded to the highest floor with ocean view, due to my Titanium Elite status. The view was amazing and the amenities were the best - the pool was great and there excellent access to the beach. My one criticism is that the room size is a bit small. Special shout-out to the housekeeper on my floor, Jingsi, who worked hard and was very pleasant and accommodating. She added a personal touch to our stay as we conversed with her for a few minutes each day.
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First trip to Hawaii
Beautiful hotel…our room was incredible and the location was perfect. We enjoyed breakfast by the water every morning and drinks at the bar at night. The service all around was excellent. Sandy and Trina in the amenity store were awesome! Thank you!
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Best Marriot Bonvoy member
Trina and Sandy in the gift shop were so warm and welcoming. They made a weary traveler from the mainland, and his wife, so happy and positive. I’ve been to many Marriott’s around the globe and the Sheraton Waikiki has been wonderful so far. Thank you so much!!
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Great location and nicely rennovated hotel
We visited during spring break and reserved a Malia Ocean Suite which was very expensive, but was a delight to have the larger view witih great views and the kid had the sofa bed with his own privacy. The room was very comfortable and the hotel did not seem too crazy despite all the guests during spring break. It is in a great location near all the luxury shopping only 5 minutes walk away.
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Sheraton Waikiki Oceanfront Room – Misleading View Experience|シェラトン・ワイキキの「オーシャンフロント」は本当に海が見える?
We booked and paid for an Oceanfront Room at Sheraton Waikiki Beach Resort, expecting a premium view of Waikiki Beach. What we got instead: a view of another hotel building and overgrown trees—with no ocean in sight. When we raised the issue, the front desk insisted three times that this was an oceanfront room. Only after we firmly pushed back—mentioning we had stayed here before and knew what a real oceanfront view looked like—did they suddenly “find” the correct room type with the view we had paid for. That room was magically available all along. It didn’t feel like a mistake. It felt like they were hoping we wouldn’t question it. Sketchy, misleading, and not okay for a resort of this level. If you’re staying here: • Take photos of your view immediately. Compare it with what was advertised. • Push back if something’s off. Don’t let vague reassurances stand. • Be polite, but firm. You have the right to the room you paid for. • Know that service isn’t proactive. Unlike what you expect, you can’t expect hospitality without speaking up. Holding the front desk accountable doesn’t just protect your experience—it improves it for future guests, too. ⸻ シェラトン・ワイキキ・ビーチ・リゾートでオーシャンフロントの部屋を予約・支払いしました。 しかし案内されたのは、隣のホテルと手入れされていない木々の景色。海はまったく見えませんでした。 フロントに確認したところ、3回にわたり「これがオーシャンフロントです」と言い張られました。 しかし「以前も宿泊していて本当の眺望を知っている」と伝えて粘ると、突然「正しい部屋」が**“たまたま”見つかる**という展開に。 最初から空いていたなら、なぜ出さなかったのか? 手違いではなく、黙っていればそのまま済まそうとしていたのでは…と疑いたくなる対応でした。 宿泊予定の方へのアドバイス: • チェックイン直後に景色を確認し、写真を撮っておく。 • 違和感があればすぐにフロントに伝える。 • 遠慮せず、丁寧かつはっきり主張することが大切。 • 日本と違い、黙っていても対応してくれるとは限りません。 声を上げることが、自分の体験を守るだけでなく、次の宿泊者への改善にもつながります。
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.