Sheraton Maui Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5361 reviews

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  Terrific Location on Ka'anapali Beach

  Overall, we had an excellent stay at the Sheraton Maui Resort. It is located in a beautiful setting on the northern end of Ka'anapali Beach at the lava rock promontory called Black Rock. We splurged for an ocean front room that offered unobstructed views of the water from our balcony. It was a delight to sit out here in the morning with a cup of coffee and watch the many whales migrating not far offshore or to be out here in the evening watching the stunning sunset. The hotel has a large pool complex, and we had no problem finding a lounger. There is a sandy beach that can be busy during the day as the beach isn't very wide. No loungers or umbrellas to rent but you can bring a beach chair or place down your towel. Snorkeling at Black Rock was excellent. In addition to many colorful fish, I saw a few sea turtles. Black Rock has long been a sacred spot for the native Hawaiian people and every night at sunset, there is a torch lighting and cliff diving ceremony to honor this tradition. You can also join other adventurous people and do your own cliff dive from the rocks. The resort has a beach bar called the Cliff Dive Grill. We ordered food from here a couple times while at the pool, and it was good, and it is a nice spot to sit and watch the sunset especially with a Hawaiian dancer performing to add to the atmosphere. There are many restaurant options not far away and the shopping and dining complex Whaler's Village is a short walk away along a paved path along the beach. The Sheraton was the first resort built on Ka'anapali back in the 1960s. It still has that 60's architecture making it somewhat nostalgic feeling. Our room was looking a bit dated but was large and comfortable. It is also a huge sprawling complex. The size of the resort makes it a bit impersonal, and it is a long 10-minute walk from the ocean front rooms to the hotel lobby. There was plenty of parking not far from our section of the hotel. However, the hotel made for a great week in Maui, and I would definitely stay here again mostly for the location and the great snorkeling at Black Rock.

  Feb 19, 2025
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  #1 Resort on the Kaanapali Beach

  Plain and simple the best resort along Ka'anapali. We also stayed in other hotels which were very nice and had their own advantages too but this resort is by far the best, the most open space, the nicest beach area for laying out AND snorkeling, the black rocks, good amenities, a short walk to whalers village.. its got it all and I'm sure we will be back in the future.

  Feb 19, 2025
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  Great Location and Great Staff

  I've stayed at the Sheraton twice in the last year (Feb 2024 and Dec 2024). Both times, we had an outstanding vacation. It's true that you might find more recently renovated hotels on Maui but you won't find one with a better location or better staff. Anjelica Cocson, the pre-arrival manager, was super nice and outstanding in applying my elite benefits. At breakfast, Gavyn was one of the best servers I've had anywhere in the world. Highly recommend the Sheraton Maui.

  Feb 09, 2025
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  Good Not Great

  My husband had a work meeting at the hotel and I accompanied him for the trip. When we arrived we were told there were no rooms with king sized beds and they could give us a double and then we could move the next day. After some complaining they were able to find us a room with a king bed. (This is a big hotel and was def not at capacity). The layout of the hotel is sprawling and since some of it is built into the cliff, it can be difficult to find some things. There is a Starbucks in the lobby which serves until 10:30am. The open air lobby is a lovely place to have your morning coffee and a bite to eat while watching for whales in the distance. The pool area is a bit of an issue by noon. There do not seem to be enough lounge chair areas. There are several smaller areas with lounge chairs throughout the complex but the area in which they are is very narrow so there is really no room to move your lounge chair around or switch areas based on the sun/shade. The hotel's bracelet room keys are genius as you are not fumbling for a room key constantly.

  Jan 27, 2025
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  Disappointing Experience with Noise, Amenities, and Safety Concerns

  Our stay at the hotel was far from relaxing due to several issues: 1. Room Location and Noise: Our two rooms were located next to an elevator and two service closets, resulting in constant commotion and noise throughout the night. This disrupted our sleep and overall comfort. 2. Breakfast Ordering Setup: The process for ordering breakfast for take out was confusing and inconvenient. Guests were required to yell their orders through a small hole in a glass divider amidst a noisy environment. At $25 per dish, this setup felt unorganized and inappropriate for a hotel of this caliber. 3. Beach and Pool Amenities: On our only full day at the resort, all the umbrellas at the beach were rented out. It’s surprising that the hotel hasn’t invested in more umbrellas to accommodate guests. We were forced to rent a cabana for $240 since all pool chairs were also taken. While using the pool cabana, we encountered a group of aggressive teenagers who were not hotel guests. They disrupted the pool area by cussing and jumping off the bridge. More concerningly, they surrounded and harassed my 13-year-old daughter, demanding her phone number. 4. Security and Safety: When I approached security during this pool incident for assistance, it became apparent they had been observing the situation but failed to intervene until prompted. This lack of proactive action made us feel unsafe and unprotected as guests. Given these issues, our experience did not meet expectations, and I cannot recommend this hotel. Improvements in noise management, amenities, and guest safety are essential for future guests to feel comfortable and secure.

  Dec 30, 2024