Hotel Overview
The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.
The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.
Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.
The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.
Property Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Charge inclusions will be as follows:
•Daily shuttle service with routes within Kaanapali Beach Resort area and Lahaina
•Welcome shell lei
•Enhanced Wi-Fi access
•Wellness offerings
•Cultural activities
•Daily Go-Pro rental
•Daily use of tennis and pickleball courts and equipment
•Hawaiian tote bag
•2 Refillable water bottles for use at the resort’s complimentary filtered water stations
•Fitness center
•Raw Elements reef-safe sunscreen dispensers throughout the resort
* Marriott Bonvoy Elite Members receive two (2) daily non-alcoholic Hula
Punch drinks at The Sandbar lobby bar.
For new bookings as of OCT 03, 2023 for travel beginning April 01, 2024, the
Resort Charge inclusions will be as follows:
-Enhanced WI-FI access (was: Unlimited wireless high-speed internet access in guestrooms, lobby, pool bars, and Hoku Rotunda)
-Ouldoor fitness activilies including Yoga and interval training (was: Yoga class)
-Daily cultural activities for up lo two guests, including hula lessons, lei making, fire knife instruction, and more (was Hawalian cultural activities)
-Revised: Daily shuttle services with routes within Kaanspali Beach Resort area and Lahaina (was:
Scheduled shuttle service lo Westin Maul Resort & Spa, Westin Katpapali Ocean Resort Villas, and historic
Lahaina Lown
-Two refillable Sheralon Maul water pouches for use al the resort's complimentary filtered waler stations (was: Water botle with filling stations located throughout the property)
-Hawalian tote bag upon check-in (was: Signature logo Hawallan tote bag)
-Welcome Shell Lei
-Use of two adult pool floats daily
-Daily use of tennis courts, including tennis racket, and lennis ball rental for two guests
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5354 reviews
-
Dec 24, 2024What an experience!
Amazing views, amazing staff! I felt pampered and valued as a guest there! There is so much to do on property, no reason to leave. The pools are awesome if you don't want to go to the beach but if you do, it is just a few steps from your room. We watched the cliffdiver but you can do it yourself if you want!
-
Dec 19, 2024More pros than cons, but could definitely use improvement
Pros Gorgeous facility. Really loved ocean view room. Great bracelet room key. Staff was wonderful. Rosita in housekeeping deserves particular praise. Really great daily yoga classes with Romain Yoga. While initially I groaned at the 7:30 am start time, any later would have been too hot. Breakfast was great BUT Cons When we checked in, we were told continental breakfast was included, upgrade to hot options was $15. When we went to breakfast the next day, and every day after, breakfast upgrade was $19. They didn’t care that we had been told $15 at check-in. There was only ever one person at the check in desk for the first four days of our stay. So when our room key didn’t work, as always happens, we had to wait in line with people checking in to have our room key reset. We also waited in line two days before we checked out to request late check-out only to be told we couldn’t request late checkout until the day before. They couldn’t have just entered the request in the computer? Fortunately, finally there were two people at the desk the day before, and they took and honored our request for late checkout. Thank you. While housekeeping was excellent, there were dirty mops and rags left out for a couple of days. The logo’d water bottles were nice, but poorly designed; you have to remove the top completely to drink from the ridged edges. While the facility is gorgeous, it could use sprucing up. It looks a little tired. But it’s Hawaii! we were thrilled to be there. Thank you.
-
Dec 15, 2024
Great property
Amazing wonderful vacation at a beautiful spot in Maui. Of all the hotels in the strip of resorts the beach here is the finest. The sand is super soft, there’re turtles and fish that swim near the rocks, and the beauty of the sunsets are picturesque. We felt exceptionally well taken care of by Anjelica who provided exceptional service and catered to our needs. We enjoyed our family suite along with the breakfast buffet when upgraded for $15 allows for full access along with papayas which is a pleasant surprise! All in all the resort is a tad dated in feel but still well kept, expansive open grounds that have a luxe feel. Another pleasant plus is that this property does not force you to check out towels and penalize you for return. The pools are also impressively designed allowing for winding pathways throughout the property along with shallow splash zones for kids.
-
Dec 09, 2024
Sheraton Maui- Location, Location and Location !
You can’t beat the location of the Sheraton Maui which is tucked in next to Black Rock. You can walk right out of the hotel and jump in the water and swim with tropical fish and green sea turtles. You can also watch the cliff diver ceremony every night just before sunset. I’ve stayed at the hotel several times and my favorite building is #4 where we were able to see Black Rock, the Sheraton pool, the beach, and many sailboats (see photo). We rented snorkel equipment at the Sheraton beach shack and one of the pool attendants, Codiac, was always smiling and willing to help. The pool is very refreshing and a great place to escape the heat. My only complaint is that the Sheraton did not monitor people who were not staying at the hotel using the pool and the lounge chairs. One guy was bragging how he could just buy a beer at the Sheraton restaurant and then use the pool for the day. They really should reserve the pool for the paying guests. The breakfast buffet was good especially the made-to-order omelets. I was happy with our stay and would happily return.
-
Dec 01, 2024Sheraton Maui Resort & Spa Review – Thanksgiving Week 2024 - Maui Invitational
After several trips to Oahu dating back to the mid-1970s, this was our first trip to Maui. The “excuse” was the Maui Invitational Basketball Tournament at the Lahaina Civic Center. We spent 7 nights at the Sheraton Maui Resort & Spa, which was the team hotel for our Michigan State University Spartans. We stayed in Building 6, Maona Hale, on the ground floor. The location of the property – and our hotel tower in particular – was outstanding, with spectacular ocean views. It is also very quiet – a bit off to the side from the main strip. Still, all of the other resorts, bars, and restaurants in the Kaanapali area are within easy walking distance. The beach with beach towels, snorkel equipment, etc. are easily accessible right from the beach. A couple of beach bars provide refreshments and a reasonable selection of bar food. They also have several TVs each, in case your favorite team happens to be playing while you also want to be near the beach, food, and drink. The hotel layout takes some getting used to, and, if you are staying in the Maona Hale towers, it takes a 5 – 10-minute walk to get to the beach/lobby/pool/bar areas. The breakfast buffet, with omelet station, offers a wide selection of breakfast items – which it should at $42 per person, mimosas not included. Tip: if you are going for an omelet, order it first, then get your other warm items. Otherwise they will be cold by the time your omelet is ready. Unfortunately, our room on the ground floor was very dated. The dark brown carpet was moist/sticky and torn in several places. We did not want to walk on it barefoot! Was it still the carpet they originally installed in 1963? Same for the beds: they felt very old and well past their due date, at least for mattrass replacement. The shower was an old-style bathtub with curtain – more Motel 6ish than an upscale resort Marriott property. Overall, the property was terrific, the location outstanding, and the staff very warm and friendly. We’ll stay there again, but only after we can confirm they have at least replaced the carpet and mattresses, so the room gets a bit closer to what one would expect for a 4-figure nightly room rate.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.