Hotel Overview
Preferred Club amenities include private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service, upgraded bath amenities, and complimentary computer access in the Preferred Club Lounge which serves daily continental breakfast and afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors and complimentary computer access.
Location
Montego BayProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple
rooms. The hotel reserves the right to deny lodging to any reservation of this type.This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10809 reviews
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Nov 19, 2024Don’t stay here. Food was horrible
The hotel is not kept up. The Rooms were dirty upon check-in. I have stayed at this property at least five times and this was the worst experience ever. Frontline staff is rude. The food choices are ridiculous. Waited two hours each night to eat. Bad experience from beginning to end.
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Nov 18, 2024Not a 5* experience 🤷♀️🤷♀️🤷♀️
Secrets wild orchid stay 11th November to 18th November 2024! Room 2147! What can I say.. we arrived around 7pm on Monday 11th November, we checked in pretty quickly all because I let them know how tired we were considering we had travelled from the uk and had be awake the best part of 19hr…. but was still then sent to another table where they try to sell you everything/anything 😳 then try to get you to arrange a meeting with the sale team for a “special” Hyatt promotion! Avoid like the plague, we didn’t turn up but met some people that had and it’s basically like a time share! Waste of time as it’s a 90min chat at breakfast and a full on sales pitch! We had a junior suite garden view room, the room was big, whirl pool bath, clean and tidy, everything we needed was there when we arrived. Tuesday 12th the hotel workers went on strike, it was mayhem, people helping themselves from the bars till midday, the room was left uncleaned, limited food available, it was a nightmare day! Wednesday 13th everything was back to normal, however our room was NOT cleaned, no clean towels nothing (since Monday) we had to ring reception 4 times to keep requesting clean towels and for the mini fridge to be restocked, in the end I had to go there in person and complain! We did finally get clean towels and mini fridge service (room was not cleaned) Thursday 14th: TUI rep was on site, after messaging them since Tuesday regarding the lack of services for a supposed 5*+ hotel, I finally got a room clean, clean towels, bedding, cups ect and even the bedtime turn down service which we should get every night!!! Friday 15th: we left resort to do the dunn’s river falls and bob marley trip (best day ever, and it was refreshing to leave the resort) we arrived back at the hotel to a clean room, clean towels ect which was good! No night time turn down service. Friday night food was a Jamaican buffet, food was nice! Saturday 16th: room was cleaned, clean towels given…. Still no refresh of tea/coffee/creamer… and we had to call to have the mini bar restocked: Sunday 17th… arrived back at our room at 5pm, it hadn’t been clean and no services, ring reception and was told they would contact house keeping… I expect rooms to be cleaned in the morning not evening… very very poor service!!!!! Monday 18th… time for us to leave the hotel, our collection was at 2pm local and check out was at 12pm local… we don’t ask how much late check out was as we didn’t feel like we needed it. The food: Mexican: amazing, very large amount of food, but good choice and very tasty. Blue mountain: nice, curried goat was lush, very flavoursome! Italian: nice, smallest portion of calamari I have ever had (ask for 2/3) otherwise the beef tenderloin was lovely. Barefoot grill: amazing- jerk chicken and chips, delicious!!! French: we had to try the escargot, and then had the rib eye steak, amazing meal! Highly recommend you visit here… Asian: you need to book to sit with one of the chefs, by far the best experience we have had at the hotel! Food was amazing and the service/entertainment was outstanding by the amazing chefs! Bars: I really struggled to get an aperol spritz all week, which is a shame as that is my fav drink, I ended up drinking peach Bellinis they were nice, but I was really hoping to be able to drink my 1st choice drink. Sunbed situation: a lot of the sunbeds seem to be reserved 🤷♀️ so unless you get out early by the pool areas you have no chance of getting a decent bed! Some of the sunbeds need replacing and they need cleaning, they are filthy! Also the pool area could do with a good spray down and clean every evening, I don’t think it was cleaned at all why we were there for a week!!! Entertainment: it’s ok, but if outside the space is small and the piano bar can’t cope with the amount of people it needs to serve. If it’s inside the room gets a little stuffy, but plenty of seating and a bar inside. As someone who travels a lot, being an airline cabin manager, I wouldn’t say this hotel was being kept to the standards of a 5* resort, the staff on the most are very happy but there are a few who really don’t want to be there. And everyone expects a TIP 🤷♀️🤷♀️ for me and my husband it was our first time to Jamaica, this holidays cost us £4850 and it’s safe to say we the service we have received we would NOT book a Hyatt owned resort ever again… it’s not the luxury we expected for the amount of money we paid and the expectations we had from being told how amazing it is…. All in all, there were highs and lows to our week in Jamaica but we made the best of every situation, we do feel that unless your preferred club the service is a little crappy and they are all for the preferred club people. This is my personal and honest review of the hotel, I know many will have had different experiences and that is to be expected. But I wouldn’t personally come back to this hotel and wouldn’t recommend it to anyone I know. 🤷♀️
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Nov 17, 2024
Terrible experience!
Overall very disappointed with my stay at Secrets Wild Orchid. Our room was only cleaned once during our 5 day stay. We had to beg for clean towels but ended up taking the towels from the pool because we never got them. Very limited staff and that staff was not friendly at all. We had bartenders arguing over tips right in front of us. On one of the days they only had two restaurants open and no room service. Our overall safety and security was tested on Tuesday because 75% of the staff was protesting in front of the resorts. When we asked what was going on the resort would just say things were delayed because of the tropical storm… that didn’t even happen until Thursday afternoon. I’ve stayed at other Sercrets before and this is by far the worst one I’ve been too. Stay away but if you do come bring bug spray.
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Nov 17, 2024Bad timing for a once in a lifetime trip
We had no room service, no housekeeping, and no bar services or food services for a portion of our stay. No one addressed our issues or complaints. Beautiful place, horrible experience. We didn’t exist the first few days of our stay and then the last two days the entire staff acted like the first few days had never happened.
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Nov 17, 2024Relaxing, Fun, Love the Jamaican way
My wife & I enjoyed our stay here even during the strike, which noone anticipated. Just to note, if the staff was treated like they're supposed to be treated, that wouldn't have happened. I'm a union worker so I understand. With that said, we stayed on the preferred side of the resort and our butler's Adia & Devon took care of us very well so we give them a 10 out of 10. There were times where it was a little noisy from repairs & I believe to be up keep being done. Other than that, it was a great experience. The staff did what they could for us even during the strike, they were very accomodating. Billy Love also gets a 10 out of 10 for looking out for us. They have a great Spa, the best so far that we've experienced. Wish we could've remembered more names of the staff but they were good to us, very attentive. The love the Jamaican natives showed is the best we've experienced.
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