Resort Details
- VARIOUS BARSHalf Time Sports BarContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events.
RendezvousThe Rendezvous Bar sits at the middle of the cenote in the Lobby, designed to merge with nature with a combination of carved wood and the colors of sand and rock.
Sky BarRoof top & swim up bar serving your favorite tropical cocktails.
EdgewaterCentral bar serving your favorite tropical cocktails.
BEACH CLUB BARBarracudaBarefoot beach bar with magnificent ocean view with an exclusive beach club nearby. - VARIOUS RESTAURANTSOlioOlio brings a taste of authentic Mediterranean cuisine in both menu and design. Dine under the unique fishing net décor and jungle inspired wood décor
JasmineAn exotic Asian adventure with an eclectic fusion of delectable Peruvian cuisine. Experience natural stone and wood decor flowing inside to out on a spectacular terrace. Breakfast 7:00 a.m. – 11:00 a.m. *Exclusive for Preferred Club rooms..
Bluewater GrillOpen air dining in spectacular cenote-inspired, jungle surroundings with wood, rock and sand decor, Fresh seafood presented in a quiet and romantic setting.
Market CafeThe Market Café offers a casual atmosphere combined with contemporary relaxing decor offering succulent cuisine artfully displayed on rock and wood shelves framing the intimate dining area.
Barefoot GrillEnjoy light lunch specialties in a casual and relaxed setting.
VerandaEnjoy light lunch specialties in a casual and relaxed setting.
The GrottoEnjoy light lunch specialties in a casual and relaxed setting.Exclusive for Preferred Club.
Coco Cafe
BEACH CLUB RESTAURANTS
Seaside GrillGourmet salad buffet and à la carte international cuisine for lunch.
Willy’s PlaceEnjoy grilled favourites by the water.
RosewaterExclusive to guests staying at Casa Zamna.
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Elevators
- Front desk
- Internet services
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Travel agency†
- Please contact the hotel for additional information.
† Fees may apply
- Golf †
- Scuba diving †
- Theatre †Seating capacity to 500 guests.
- Volleyball
- Beach †
- Water activities• Water aerobics• Water polo
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
998 reviews
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Jan 20, 2025Wouldn't Recommend
Food was not great, and staff was not professional. I had an awful experience with a resort employee, and it made my experience unenjoyable. Even after speaking with management, I was not happy with how I was treated. I would highly recommend choosing another resort!
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Jan 20, 2025Unique All Inclusive
Overall this is a very nice quiet resort. Pros: Unbelievable rooms, very luxurious and comfortable. Resort is quieter with lots of space. Not fighting over chairs. Beach was fantastic with great food and lots of room. It is a different experience having to shuttle to the beach but we knew this before going and did not mind at all. Cons: Do not sign up for the "free coupons" at check- in. This is a pushy scam to sign up for a timeshare presentation. Its not a great first impression when the resort is trying to get more money out of you immediately upon arriving. Food was good overall but the resort could use one more dinner option.
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Jan 18, 2025AMAZING experience and Danced the night away
Had an amazing time at secrets Tulum, really enjoyed the environment from the moment I walked in. Greeted with a cold towel for the humid temperature and a glass of champagne! Rooms are phenomenal and great experiences at the resort and offsite at the beach club which had shuttles daily. The dance class with Adela and Aldo was one of the best highlights of the trip. From dancing salsa to marengue to bachata at my request! We had a great time here and would DEFINITELY recommend for a solo trip or couples trip.
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Jan 18, 2025
Beautiful but impractical, unreliable services, and a little disappointing
We stayed at this property from early to mid December 2024. While the property is stunning, we found that our stay was lack luster and left more to be desired. The rooms and pools are stunning. However, the pools are so cold, even as a Canadian who swims in lakes all summer, it was too cold to go in. Unfortunately we paid more money for the swim out and this was even colder then the pools. With how much you pay to stay here you would think the pools and swim outs would be a comfortable temperature. The next issue I had with this location is that weddings at the resort take away from guests stays. When we were there, there was 4-5 weddings. When weddings would happen, shows that are supposed to take place on the rooftop terrace would be cancelled or moved and they wouldn't update the app to show where the events were moved to. They also have the weddings right in front of the gym and spa, which they will deny guest access to. This was very frustrating as guests who also paid thousands of dollars to be there, we missed out on resort amenities we were told were available because of events we had nothing to do with. This leads me to the next issue which was rain -- when it rains a lot of the activities are just simply cancelled, meaning there's not much to do at the resort. We found events would be cancelled even if it stopped raining hours before the activities we're supposed to take place. We only had about 2 and a half days of sun when we were there so it definitely would have been nice to have activities to turn to. So between the cold pools and random cancellation of activities, there really wasn't much to do at this resort. Next, we had issues with service. We tipped well the entire time we were there (including a large tip for cleaning services the first day) and then for the rest of the week many days our room went without being cleaned or our fridge restocked. Even after calling to request these services or doing it through the app it still wouldn't get done. I wasn't impressed by this at all. Another thing to consider is that the resort is entirely sand. On the preferred side they have wood planks for guests to step on so they don't have to step in the sand with their shoes on but on the non-preferred side there wasn't this luxury which I thought was a really interesting difference. I would like to say a special shout out to Joel, Pool Concierge, it was his first week working at the resort and he was LOVELY. So helpful and always willing to help. I hope he sticks around because he was a great employee from our interactions and what we saw. We have been to another Secrets resort before which we loved, unfortunately the service here was subpar at best and there really wasn't much to do for the reasons stated above. The beach club is beautiful and until the pools warm up I would recommend guests spend most of their time there. We loved Tulum, but until this location makes improvements, we won't be back.
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Jan 17, 2025Value for miney 1/10
Hotel was beautiful but dinners were terrible, waiting times 70-80 minutes for sitting while more than 15tables were empty plus you need extra 20-30minutes for your foods. Dont have open buffet for lunch and dinner. After 22.00 you cant have drinks because bars closing. Shuttle times is limited and took 30min to go to a beach
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.