Hotel Overview
In addition to enjoying all the benefits Secrets St. James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury® privileges available at Secrets Wild Orchid. These facilities and amenities include a total of seven gourmet, a la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.
Upgrade to a Preferred Club suite and enjoy Preferred Club status and amenities including private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service and upgraded bath amenities, and access to the private Preferred Club Lounge serving daily continental breakfast, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.
Location
Montego BayProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring Breakers are not permitted at this Hotel. A student group consist of those that travel without parent or a responsible adult in each room. This could refer to but not limited to high school or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservation of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- No Show Penalty: 100% of balance due Applies: Sunday - Saturday 05May16 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10001 reviews
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Nov 23, 2024You will say Ya Mon once you Go
Nicest people on the planet . I will definitely go again . Excepting staff top to bottom , traffic is crazy but traffic is crazy everywhere . Just a very cool Vibe . No tourism pressure , no up sells. Just a very good place to go for some good food, great weather. And good people!
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Nov 23, 2024Disappointed based on past experiences.
Very nice resort. Food quality is less than average for the resort’s reputation and specially one owned by Hyatt. Service is very slow. When you sit for a meal, you would expect your meal to be served hot within 15-30 min after ordering. Often it took 45-60 Min for a meal to be served and often it was not hot. Male servers generally very friendly and helpful, female servers often had attitudes and were not as attentive as others. This was my 5th time coming to secrets. Obviously it was a great resort. This last visit gave me second thought about whether I would return. I like and appreciate high end resorts. This place does not qualify as high end in my opinion.
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Nov 23, 2024
I enjoyed my birthday trip one of the best experiences ever
The WiFi should be better but everything else was simply amazing! I can't wait to return! Special shoutout to the wonderful team who went above and beyond to ensure I had a great time: the talented dancers Gee Gee, Imani, and Sashy, the awesome bartender Wendy, and the incredible dancer Chef. From check-in to check-out, every moment was unforgettable!
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Nov 23, 2024
Good service
all the best menton u treat us very good and I want to cum back next month and I want you to be available again to serve us good job the food is great and my drink also the oxtail my boyfriend want to say hello you all at the blue mountain restaurant good job
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Nov 23, 2024
St. James ocean view swim outs, great staff!
We were originally booked in an ocean view swim out on the preferred side of Wild Orchid, but got bumped to the St. James side when we arrived. We were with a group of 20, so we were really bummed about this at first but the gal helping us (super sweet, I think her name was Shanae) was very kind and understanding so just rolled with it since we got moved with 1 of the other couples (my hubby's BFF and wife) and got to be in a room right next to them. That turned out to be THE best!! The swim outs on the St. James side are much more private, get great sun all day and that side of the resort is quieter with super easy access to Breathless (for a few more resturant options, we liked the breakfasts and lobby bar there). We still had the option to hit the other pools if we wanted activities and music but could get away when we needed a break from the action. We could still enjoy our patio without all the noise from the late night activities. But the BEST part of all was the staff, especially our sweet butlers, Tajae and Darwin! They reserved chairs for us every day, kept our coolers stocked, made sure we were set with dinner reservations and just did a great job of checking in a few times a day to make sure we had everything we needed. They really made our stay special and we hope to get back to see them again! The staff in general, was awesome!! They work hard to make your stay a good one. We had some great servers on the beach and pool, including Kadeen and Shanice and our favorite friend in the preferred lounge, Joy! and so many more I wish I could call out by name but I just can't remeber everyone and wish I had written them down. From the bellman, to the servers, bartenders, entertainers (Actor Boy and Stretch, good luck on your careers!), front desk staff, the butlers, housekeepers, groundskeepers and everyone else works hard to make this resort what it is, we see you, we appreciate you and can't wait to come back again! Yah Mon!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.