Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10189 reviews
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Mar 27, 2025Really Enjoyed My Stay at Secret St. James
I really enjoyed my stay at the Secrets St. James. The rooms were clean and well maintained. The grounds were well kept and staff friendly. The food was delicious. The best bartender at the resort is definitely Mr. Ernel. The drinks were not watered down. He's a Superstar! The entertainment was superb.
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Mar 27, 2025
Excellent Customer Servicr
Super relaxing and enjoyable vacation! My wife and I went to Secrets after our honeymoon and the accommodations and people made it what it was. Special shout out to Ricky Ricardo and Janice at the spa on site who made our experience above and beyond - truly the epitome of customer service in their kindness and warmth. Excellent experience - we would book again.
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Mar 26, 2025Sorry,but i was expecting a nicer place.
Well,this was our first Secret ever. Though we do go often to Jamaica .We love Jamaica. We were in Jamaica in mid last December..as an example on how often we do go. I was expecting a way lot nicer and better then this place. It is due to be updated in most of the place. The lobby,gees get some better chairs for the guests when they arrived those desks ,,the lobby is so dark and I was just expecting so much nicer…. There is a piano bar right next to the lobby,,those curtains and the rest must be the same as when they builded that place. The staff,i would say that most of them are very nice,but let s say i did felt that some of them were not happy being there. Talk about the food, at the beach for lunch we do like to sit down near the ocean and have a drink of wine and relaxed. They have two places,but both have pretty much the very same menu as choices,and that stays again the very same all week long. For dinner,no reservation needed,this I do like and not sometimes. To have places outside to eat,you needed to be in line early ,otherwise you had to be inside! We don’t t go to Jamaica to eat inside restaurants,,and that is for breakfast,lunch and dinners. The food was ok,,but never like the places that we are used to go at the very same prices.Took a long time to get,other times it was cold,,etc etc Now for drinks.If you want a beer in a can on the beach side,forget it. Those bars don t serve you those cans,,only draft beers ,,which i hate,and wont drink.For the money we spend there,please serve those guests cans not that draft ,and i mean it s not a choice,,NO CANS HERE..which is very unpleasant for what you charge.. The bar guy will tell you,you need to go at the lobby to get Red Stripe beer in a can,,though you will be lucky in the afternoon if they still have them,i was turned away twice about that issue. The point is,,why should i have to walk all the way inside to get a simple beer can..?????!!!!! Am I in Cuba at a 3 star Hotel!? I met this person also,that drank only GreyGoose vodka. Same thing for him,,could nt get it at the beach bar,,even if he paid Premium like us..had to be in the front lobby. He was pretty unhappy about that,,and he will not go back,like us. Simple things ,but those simple things ,,will make tourists like us not to go back. Cleaning ladys were really nice ,and did great jobs.. As for the hotel at nights,, Some darn people were talking in the hallways at late hours waking us up talking like it was 10 am,,that was really annoying too. This happened three times,and it was like really late. So as my final review ,i am not impressed . Will not go back. We have way better places for the very same price in Jamaica, Mar
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Mar 26, 2025
Just an Average Experience
My husband and I just returned from a 6 night stay at the Secrets St James Preferred Club Montego Bay. The resort is pretty and is on a really nice stretch of beach. Our room was on the bottom floor and was nicely appointed. I booked this resort based on a few options. It is close to the airport, they advertise top shelf liquor and gourmet dining at 9 restaurants. There are only two bars that serve top shelf liquor the Piano Bar and the Marlin Bar. The pool bar was awful. Servers while friendly but were slow and stingy on liquor in the drinks. Could not get Absolut or Titos at the pool bar or Tanqueray Gin. No fresh cut fruit either so if you like lemon or lime in your drinks forget it. Syrupy mixes for pina coladas and daiquiris. My husband and I are both gluten free by choice and do not eat certain foods like fried options. Wherever we go we never have any issues with finding something to eat. There were options here but the food was subpar at best. The buffet is only available for breakfast and lunch no dinner buffet option. The beef was tough and one night my husband actually got bad steak at E Patio the mexican restaurant. He also got two tough steaks at the French Restaurant Bordeaux. We did manage to have lamb at Bordeaux which was good, not great. We also ate at Altitudes located at Breathless next door. Awful!! View is beautiful but that's where the experience ended for us. They served our meal so fast and didn't ask how it was. Lamb there was tough. Wine is subpar as well. Japanese restaurant is ok. Did not try the Italian option. Secrets has a wonderful reputation; however, this resort is taking away from that. We had no issues getting pool loungers as the resort was provably at about half capacity. Our bed was very comfortable as well. We did a wonderful couples massage at the Spa and enjoyed their Hydrotherapy pools and jacuzzi as well. We would not return to this resort due to the subpar food and liquor choices.
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Mar 25, 2025Vacation
Wait times for dinner are way too long. No great options besides waiting for 2 hours . Also dinner food quality was poor. Resort has greatly declined since staying here 5 years ago. Not uo to the secrets brand. Food quality has drastically decreased.
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