Hotel Overview
Property Information
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Hotel Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2695 reviews
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Nov 20, 2024Unhappy Customer celebrating a birthday
Worst experience I've ever had at any of the resorts at Playa Del Carmen. Beautiful grounds and friendly pool staff, ground keeping staff, and activity staff but it ends there. Upper management not good at all. Rooms smell like mildew, buffet is the only decent food but only open on Fridays and Saturdays. The rest of the time You're fighting to get into the other restaurants, you arrive at 6:00pm, that's the time they open, empty tables all over, they give you a buzzer and tell you that there are 15 people ahead of you, why are the tables empty??? two hrs later you get a table.
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Nov 20, 2024Secrets Moxche november 2024
Very spacious and clean room, with everything you need for your vacation. From extra pillows if needed to sunscreen and shampoo etc. Wait times were long to get into the restaurants about an hour or two. Other then that it is an amazing place to stay with great food and entertainment.
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Nov 19, 2024
Never again
Don’t waste your money. Bartenders get pissed within hours of the day a if you’re not standing in front of them they won’t go to the end of the bar. Food was edible but not good. Restaurants never filled all seats and claimed no more room. Bad staff crappy food and most of my group was sick with sinus issues by the second day.
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Nov 19, 2024DEFINITELY NOT A 5 STAR EXPERIENCE.
DEFINITELY NOT A FIVE STAR EXPERIENCE. Stayed at the hotel for a wedding November 2024. Check in was unusual, as they waited for a group of us to get there to explain the resort. I see their perspective but it's a 5 star resort, handle everyone individually so they aren't waiting around. The bar staffing was extremely lacking no matter what bar you went to. The beach was gross, littered with garbage, seaweed and ants. They have some sort of erosion protection in the water that is an absolute eyesore. You would think at 3500+ for 4 nights would get you an actual rock barrier. Pools were cold. They had 3 hot tubs that were warm at best and working sporadically. Some chairs at the pools were cushioned but they were pretty dirty as well as being wet because they keep them out in the rain. Lagoon pool is falling apart and the sand wasn't the cleanest. Grounds were not kept the greatest and the choice of walking path wasn't thought out. Puddles all around daily. Room was clean as well as the rest of the interior of the resort. amenities in the room were great. Plenty of shampoo, conditioner, body gel, toothpaste, lotion. As well as sun block, mosquito repellent, a toothbrush, vanity kit, sewing kit, comb, and shower cap. Attended the buffet for breakfast and lunch. Great selection of food and treats. Restaurants: Ember Decent selection but food wasn't the greatest and took quite a while to be served. They also have more expensive cuts of meat for an additional cost but I wouldn't even risk it. Dos Almas Another decent selection and the food was pretty good. Allora Pretty good all inclusive italian food. Bamboo Had the pad thai which was great. Tried to post this through their link after their survey but they said they couldn't post it because I used profanity. So I copied and pasted it here...no problem at all. Also the vibe was a little too zen for me. They played music at the pool for volleyball and a workout then packed it up.
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Nov 19, 2024Best Entertainment
We had the BEST ENTERTAINMENT TEAM EVER!! Sergio, Julio, Victor & Ari!! They weren’t just entertainment, they helped us with anything we. Needed. They even made bracelets for us!! Sergio is the best dealer at Blackjack!! This is a great place to vacation!!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.