Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23444 reviews
-
Mar 30, 2025Excellent trip!
We had a wonderful time and the staff was exceptional. The food was great and the service at each restaurant was top notch. The activities were just enough and very enjoyable. Each day the pool side food was so good. It was a very relaxing trip for us.
-
Mar 29, 2025
Paradise.
Wow is all I can say. This resort will not disappoint. Food, entertainment, service, accommodations….all five star!! Make sure you have a blackberry margarita and chat with Carmen in the main lobby bar..she’s a sweetheart! The water is warm, pool service is A1!
-
Mar 29, 2025
Amazing time at Secrets Maroma
Our week at Secrets Maroma was nothing short of spectacular. Food was top notch, nightly entertainment and buffets were amazing, daily entertainment was non stop with activities. Service was awesome, Estephani in the World Cafe, our building concierge Diana, our UVC concierge Zayda, and our pool concierges Edy and Manuel all went above and beyond to make our trip truly amazing !! The entire entertainment staff deserves kudos as well.
-
Mar 29, 2025
Secrets are the staff!
After a rough first day, we were a bit concerned what we were getting ourselves into. The property is beautiful, the beach and beds are great, but it was supposed to be special, I was getting engaged, and it seems like things were going slightly wrong. Then came Alfonso, the concierge in Building 14 was excellent, and really made our trip something special, he turned everything around. He was incredibly accommodating ensuring that we had the best vacation possible. Me and my partner are incredibly happy and are sad to leave. Would recommend staying in building 14 for the best possible service.
-
Mar 29, 2025
Honest Review with tips
This was the best experience one could ever wish for! Secrets Maroma blew us away, and it's almost impossible to plan another trip without going here; however, we will be back. We are going to Hyatt Zilara for Cinco De Mayo ONLY because we wanted to shake things up. It will be impossible not to constantly compare resorts, as Secrets Maroma is the epitome of excellence. We are counting down the days to when we come back. The check in process was not pushy about buying their timeshares (as others have mentioned). The buffet was LAVISH, the Mexican restaurant was so-so. The Asian restaurant was so kind to seat us, even close to closing time. Make sure not to go on the other side of the rope on the beach, as this seating is for preferred guests. You can go and see the sunrise, put your towels on your beach chairs, go get breakfast, and return to your chairs with no issues. The pizza is decent, they just missed the mark there- but it's Mexico. The bar tenders were incredibly friendly and tended to our every need. When you're on the beach the waitstaff is above and beyond to mark sure you're happy and have a cold drink. They will take a warm drink from your table and refresh it with a cold one without even needing to ask. Coco Cafe is great, and the room service is THE BEST EVER! If you want a good exercise in the ocean do the kayaking, the guides are incredibly knowledgeable and will answer ANY question you have during the tour. If you want a smaller, over the top, personal, private, LAVISH experience- stay here. There was never any noise complaints, everything is within a 2-3 minute walk, and the concierge will do anything you ask. Sorry about my review, it is all over the place but honest :)
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.