Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9258 reviews
-
Mar 31, 2025Secrets Huatulco - Amazing Location
Just returned from a trip to Secrets Huatulco Resort and Spa for the third year in a row. It's nice to see so many familiar faces on staff and they went out of their way to welcome us back. We have had so many positive experiences over the years and cannot find a more beautiful setting, it truly is an amazing location. Just sitting on the beach we have seen whales and turtles. We watched baby sea turtles coming up from their nest in the sand, watched them released into the ocean, and saw a turtle come up and lay her eggs - all this from our chairs on the beach - not on an excursion! If you are looking for a place to relax and take in nature, look no further. We want to give special recognition to the amazing staff at Castaways, our favorite restaurant. The hostess, Stefany, always had time to help my husband practice his Spanish. Ivonne, the manager, who knew we had a long day of travel on our way home, made snacks for us to take on the plane. Grabiela, Ruben, Heidi, Sergio, and Rodrigo, our servers, always went out of their way to make sure each of our meals was enjoyable.
-
Mar 31, 2025Big Disappointment
The quality of the food was substandard. For an all inclusive Resort, with a variety of restaurants, it was really hit and miss. The beef used was of a low quality and hit and miss on preparation. A medium rare steak was either a blue steak or a medium. Chicken dishes were ok as were some of the fish dishes. The quality of the food at the buffet was good and had good variety. If you didn't stake out your chairs by the pools by 7 AM your selection was almost non existent. Very poor value for the price paid for this high end resort. The facility itself was very nice. We won't go back.
-
Mar 31, 2025
Best Holiday Resort ever.
Secrets resort was again like my second home for two full weeks from March 16 to 30. The entire staff always addressed me by name at every interaction. Front Desk staff led by Erwin are warm efficient professionals. Eduardo, Senior Concierge is highly knowledgeable and eager to help in any way. Alexis, Assistant Food and Beverage Manager paid attention to all details in each dining room and the Beach Grill, where Karen the Manager attended to preparation and service at all times. Willian Manager attended to our every need at Bordeaux, Eden Manager at Castaways, Gloria Manager at Oceana and Kenia Manager at Spice provided excellent service at all times. Mathilde at Coco Cafe was always so pleasant and remembered how to make my low fat and low sugar espresso lattes. Alberto, Manager of Beverage locations supervised all the bars and always saw to our every needs. Alexis visited all restaurants everyday and spoke with us the make sure we were happy with our meals. Their Management style ensured our servers did a fantastic job with our meals. Many thanks to all servers, especially the new ones including Celeste at Bordeaux.
-
Mar 31, 2025
Great place to land for short and mid term stays in Huatulco
En general muy buena atención por parte del personal del hotel. Es un lugar fantástico. La playa y las albercas muy cómodas y la comida muy abundante y en términos generales bastante buena. Sin duda volvería a hospedarme ahí para unas vacaciones cortas.
-
Mar 31, 2025
Excelente el servicio, calidad de los alimentosos, instalaciones y su personal muy atento
Me encantan sus habitaciones, la limpieza, los detalles, su personal de albercas, buffet, francés, italiano, carne, mariscos, todos muy amables, su atención es el plus de una maravillosa estancia, felicidades, castaways Julian, Shaddai, Nicolas muchas gracias.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.