Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7498 reviews
-
May 04, 2025Déçu
Hotel décevant pour le prix versus d'autre Secret ,manque d'ambiances, si vous voulez des extra qui ne sont pas inclus dans votre forfait attendez vous a payer le gros prix, et vous devez absolument prendre le forfait "prefered" parce que vous ne pourrez pas avoir accès à une activité aussi simple que de jouer au billard (c'est absurde) mais le personnel est très très bien partout sur le site.
-
May 03, 2025Run down and smelly
If it was 2005, this would be a great hotel. Run down and smells of sewage. The food was lack luster, the service was awful, the hotel repeatedly closed restaurants. We had multiple meals that came on dirty dishes. The VIP experience at the beginning of the trip was interesting. If you say no to their $30k vacation club, get ready to experience pressure. 90 minutes will quickly turn into 180 minutes. Stay away from this place!!!!!
-
May 03, 2025
Not this hotel. No en este hotel
(English below) Muy muy muy muy mala experiencia. El sistema de aire acondicionado no está debidamente instalado, además es muy viejo, hace mucho ruido, vibra mucho a cualquier hora del día, incluso de madrugada. Tan solo llegando pedimos cambio de habitación por un olor fétido, muy amablemente nos cambiaron de esta habitación que tenía jacuzzi a una más chica, sin jacuzzi, sin olor fétido, no hubo ajuste de tarifa. El baño tiene moho, la puerta del baño está colgada, y la temperatura del agua es intermitente y por si fuera poco, el extractor del restaurante junto a la piscina está operando todo el día y toda la noche sin un silenciador. Cuidado con los restaurantes: comida reciclada, mínima variedad, sin sazón... los restaurantes de especialidad son lo mismo: en Gohan pedí un Ramen y me trajeron una pisca de fideos de sopa maruchan con verduras ya un poco ennegrecidas por no ser frescas. Lo mismo en el restaurante francés. Totalmente decepcionante para el precio que se paga, mejor vayan a un hotel moderno en Playa del Carmen. English: Really very really bad experience. The air conditioning system isn't properly installed, it's very old, and it's very noisy and vibrates a lot at any time of day, even in the early morning. Upon arrival, we asked for a room change due to a foul odor. They kindly moved us from this room, which had a jacuzzi, to a smaller one without a jacuzzi and no foul odor. There was no rate adjustment. The bathroom is moldy, the bathroom door is sagging, and the water temperature in the shower is intermittent. To top it all off, the poolside restaurant's exhaust fan runs all day and all night without a silencer. Be careful with the restaurants: recycled food, minimal variety, no seasoning...and the specialty restaurants are the same condition. At Gohan, I ordered ramen and they brought me a sliver of Maruchan noodle soup with vegetables that had already turned slightly black from not being fresh. The same thing happened at the French restaurant. Totally disappointing for the price. It's better to go to a modern hotel in Playa del Carmen.
-
May 02, 2025Malo No parece Secrets
El hotel está viejo mal mantenido y el servicio deficiente. No es digno de la marca Secrets. La habitación limpia pero las cortinas roídas y las puertas de baño caídas. Solicitamos jugos diario al serví bar y nunca llegaron. Mobiliario viejo en la playa y la alberca del club prefer.
-
May 02, 2025
Not as expected overall but the customer service was outstanding.
We stayed at 2 different rooms. 1 was the ocean front.Excellent. 2nd was swim up deluxe ocean view. Very disappointing , room very dated & noisy with carts going back & forth. Customer services was outstanding. Oceanviews were beautiful . Many rooms were very dated & not worth the money. The menu variety offerings could be improved on. I expected more from a Hyatt property.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.