Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13642 reviews
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Mar 31, 2025Kulinarischer Traumurlaub mit Maya-Kultur und Cenoten-Tauchen - Service eine glatte 10
Wenn der Flug nicht so weit wäre würde ich dort jeden Urlaub verbringen. Service, Concierge für jedes Gebäude, Whirlpool im Zimmer, King-Size-Betten höchster Qualität, tolle Pools mitten im Urwald und jeden Abend kann man als Menüliebhaber mit einer kulinarischen Weltreise mit einem 4- oder fünf-Gänge-Menü verbringen - Italien, Frankreich, Japan, Mexico, Steak- und Fischhaus. Aperitiv, Sekt, Weinkarte und Digestiv, was will man mehr. Ach tolle Shows hätte ich fast vergessen wie im Zirkus oder im Urwald auf dem Pfad der Maya-Kultur. Tolle Performer auf der Bühne. Eine Information wofür das Hotel nichts kann: Die globale Wassererwärmung führt zum Anspülen von Algen. Die Mitarbeiter am Strand räumen diese jeden Tag weg. Die Korallen zum Schnorcheln sind in sehr schlechtem Zustand. Trotzdem kann man Barakudas, Stachelrochen, Adlerrochen, Thunfische und Wasserschildkröten sehen. Sehr schön sind hingegen die Tauchpunkte mit tollen Fächerkorallen. Zwar ist das Riff nicht so farbenfroh, dafür sieht man aber Ammenhaie, Barakudas und Schildkröten sowie Korallenfische. Auf dem linken Teil des öffentlichen Strandes befindet sich eine erfahrene Tauchschule. Fragt nach Louis, er ist ein erfahrener Tauchguide mit 26 Jahren Erfahrung. Am öffentlichen Strand werden ab 9 Uhr viele Schnorchler meist bis zu 100 Personen zu den Schildkröten gefahren, also schnorchelt vorher zwischen 7 und 9 Uhr dann ist schon hell. Und wer Lust hat sollte die Cenote Los Ojos betauchen. Wunderschöne Tropfsteinhöhle komplett unter Wasser.
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Mar 31, 2025
Siblings Get Away
Wonderful! Ocean & property are spectacular, food is excellent & service so personal & attentive. Special thanks to Montserrat, concierge Diana & Leidy, Alejandro & Luis at the Bali needs, Alejandro at Barracuda Bar. sommeliers Paula, Santos & Alberto, Esteban at the Bali Beds, & grounds keeper Roselin for his happy & friendly chats.
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Mar 31, 2025
Top notch service
This resort was lovely! My partner and I just spent a week there and had an incredibly relaxing time. We are not party people and this resort was perfect for us. The service was so good that it took us a few days to get comfortable with being waited on hand and foot. The staff there would anticipate your needs and take care of you before you even had a chance to ask. Ruben, the concierge at the quiet pool was stellar. He saw that we didn’t have shade and were uncomfortable in the sun and brought an umbrella over without us even asking. He later brought us a table for our drinks, again without us saying a word (we try not to be demanding people). Jesus in the preferred club made our checkout day so much brighter, providing us with top shelf tequila shots and delicious blackberry margaritas before we departed. This resort is truly 10/10. No complaints!
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Mar 30, 2025
Love the property and staff!
The absolute best experience! Immaculate property with pristine pathways of lush green vegetation and flowers. Who new I could be pampered and cared for on vacation this much....hands down the best staff they are the reason we returned! We were welcomed back home...
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Mar 30, 2025
Great couples getaway spot
Beautiful resort, very well maintained and exceptional service. Loved the pools and beach. Restaurants exceeded expectations. One annoying part was the lack of chairs by the pool/beach, you have to go down and get them early, but that’s consistent with other AI resorts. Also the preferred club probably isn’t worth it, but the personal check in was nice. Would go back!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.