Hotel Overview
The Treasure Island Water Park is every kid's dream! Sun-splashed thrills await on the waters of this aquatic adventure land. With plunging water slides, cascading waterfalls, towering water castles, and a giant pirate ship, this tropical waterscape offers up a wet and wild family adventure unlike any other. For tadpoles and new swimmers, supervised baby and kids' clubs are offered, with special activities designed just for them.
For adults wanting to escape to a sanctuary of relaxation and well-being, Seadust Cancun Family Resort has a variety of treatments and massages designed to soothe the body and mind. Purify yourself with the relaxing treatments, facials, body wraps, and hydrotherapy.
Whether you're in the mood for drinks and snacks by the pool or a sumptuous steak, seafood, or sushi dinner, dining well and often is one of the many pleasures of an all-inclusive vacation at this resort. From casual family restaurants to beachfront bars, Seadust Cancun Family Resort has the perfect restaurant for any taste and occasion. Theme nights are also available at Magnus Restaurant, offering buffet options that include Mexican, Oriental, Gala, Arab, and more!
Location
Cancun; Hotel Zone, On BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6484 reviews
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Nov 28, 2024Lipstick on a pig
Coles notes review: The title may seem harsh, but its not meant to be a terrible thing. I like my resorts spread out with multiple pools, this place is very narrow with a smaller beach. Hotel/Rooms: 2.5* This is where the title stems from. Old, needs upgrades to rooms. Age is showing, showers are a bit gross, just needs renos. Definitely a disappointment. Service/People: 5*, incredible service and attitudes everywhere, especially in the El Maguey Mexican restaurant, top notch service there. Food:4* All food was really good, especially japenese and the steakhouse. Great selection at supper time if you want to avoid the idiots at the buffet that cant wait, use their hands and are just all around savages that only think about themselves. Pools: 3* No pool bar. 3 main pools, tiered. Old and dingy, need some work. Pretty busy at the top pool with kids etc. Beach: 4* On the smaller side and not much room to spread out due to the width of the property. The people and the restaurants make this a 3.5* but i cant give it that rating on this platform and its not a 4* IMO.
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Nov 26, 2024Great Experience!
Amazing place and great food! I went to the Big Ben (Argentinian Steakhouse) and the server, Ricardo, was very attentive and made everything and great experience. This is my go to dinner spot in the resort, I highly recommend going early in your stay. You’ll want to come back!
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Nov 25, 2024
Give Matilde a Raise!
We had a great time at our stay. We met Matilde & he is such a hard worker. He greeted us with a smile every time he saw us walking around. & he never forgets to ask if we needed some tequila. Haha. Overall it was extremely good experience we will definitely return!
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Nov 25, 2024Don’t talk to the luxury travel people
Do not talk to the luxury travel people! Upon checking in you will be asked if you want to attend a presentation in exchange for some perk but do not say yes. The presentation will take an entire morning away from your vacation and the sales manager is very pushy. And our incentive (free tickets to a dolphin excursion) was not even close to the deal that was promised. Honestly we wouldn’t have even said yes but the woman who signed up us for the meeting showed my 5year old son a bunch of pictures of dolphin and asked if he wanted to do that too so it just seemed easier to say yes to what I assumed would be a short presentation. The whole thing really took away from our vacation and we will not be coming back. If you can avoid the sales people the resort is quite nice with a great waterpark for kids. The food was also great, but they and avoid peak meal hours because there seem to be many places with line ups.
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Nov 24, 2024Owesome place
Hotel it's beautiful everyone very attentive food excellent from food gallery to big ben el maguey owesome just wished el maguey had more varieties Armando waiter at bigben was owesome and if you ask him to sing a mexican song he will he sing beautifully everyone from the cleaning people to the gardners to the bar people were great. Except for a couple of girl's karen at grab and go totally ignored me when i requested to get 2 baguettes and kept storing the tea bags and janet at the ice cream and candy place limited me to 1 kind of candy and wasn't pleasant at all she seemed mad and like she was paying for the candy herself she placed 4 pcs only. Another thing the people from the membership sales they are nice the beginning but if you don't buy the membership they are pretty nasty to you and they do it in front of your children they don't hold back this might be the only thing that will hold me back from coming back to this place they need to learn to take a no proffessionally and accept loss instead they insult and put you down. Other than that this place is owesome.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.