Resort Details
- Various Lounges/Bars-Pool Bar Select Club Adults Only-“Riviera Blue” Pool Snack Bar-Lobby Bar Riviera-Swim-up Bar-Bar La Plaza-Ocean front snack bar for the entire family (conveniently located right next to the main pool)
- Various Restaurants-Festival Grand Buffet (Main Restaurant)-Riviera Grand Buffet (Breakfast buffet)-Il Piemonte(A la carte - Italian restaurant)-Asiana Restaurant(A la carte - Oriental Restaurant)-El Gaucho Restaurant(A la carte - Argentinian Steak House)-Fogo de Janeiro Restaurant (Brazilian Rodizio Restaurant)-Le Gourmet (A la carte - French Restaurant)-Blue Moon (Snacks)-Crêperie-Cupcake Cafe-Chayita (Mexican Grill, specializing in burritos, tacos and salads.)-Gourmex (a la carte Mexican Cuisine)
Some restaurants may only operate on select schedules. Some restaurants expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- 24-hour room service
- Babysitting†
- Beauty shop/salon†
- Car rental desk†
- Child programs†
- Children's play area†
- Disco
- Exercise gym
- Jacuzzi†
- Medical Facilities Service†
- Pool
- Sauna†
- Shops and commercial services†
- Spa†
- Tennis court
- Water sports†
- Wireless internet connection in public areas
- Please contact the hotel for additional information.
† Fees may apply
- Bike rental †
- Children's poolThere are 5 children's pools on-site.
- Children's program, onsiteSupervised Kids Club, 2 children’s pools, Puppet Theater, playground area, play station, tree club house, crafts, t-v, children’s movie and sporting activities, ages 4-12.
Mini Eco Park - Direct access to a beach
- Fitness center on-siteSpacious Gymnasium with Life Fitness equipment (Exclusively for guests over 18 years)
- General †Games room: billiards, ping pong, backgammon, chess, dominoes and cards
Daily activities program: Aerobics classes, stretching and beach activities. Bicycle tours during the day. Zumba
Full Schedule for activities with our Entertainment and Sports Equipment.
Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others.Main Plaza for entertainment with: Stage with
performances, live music - Hot tub †There is 1 outdoor hot tub.
- Pool †10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children.
A 170 m / 558 ft infinity pool overlooking the Caribbean Sea, offering:- A children’s pool with 5 slides** (** height restriction of 1.10m / 3 feet 7 inches applies) and a rain tree- Deep pool area with pool bar - Sauna †Sauna, Jacuzzi, thermal areas, Turkish bath. (exclusively for guests over 18 years).
Temazcal Experience (Sweat Lodge) an ancient ritual to heal body and soul. - Spa †Swimming pool and solarium only for adults.Complete Spa with 22 cabins for massages, facial and body treatments. (exclusively for guests over 18 years).Spa Kids with selected treatments (all children must be accompanied by a responsible adult)
- Teen programsTeen’s Lite Club (13-17 years) with arcade games, mocktail bar, dance floor
- Tennis court2 Tennis courts with evening floodlights & equipment (proper sports attire required, previous reservation)
- Water activities †Pool games and water aerobics. Water basketball.
Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies).
- Golf †Golf course located within a mile of the property.
Miniature Golf with equipment included
- On-site EntertainmentNightly entertainment: cabaret shows, music halls, pantomime shows, and theme weeks
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
25057 reviews
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Mar 02, 2025CESY is awesome
We had a group of 7 adults for a bachelorette party and had the best time! Everything was very clean, food was great (I didn’t think the buffet was bad! Mexican restaurant amazing and RE breakfast), entertainment fun (we dressed up for 80’s night), the beach is beautiful and clear. We stayed in the adults section as RE. No one experienced illness or any issues. Shout out to CESY who was our primary server at the pool and beach, she is AWESOME and helped make our experience so much fun!!
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Feb 28, 2025THANKS FOR THE PARASITES.
Was there for one week for pure hell. After day two, 52/56 of our group started to drop like flies. The water smelled of poop, and walking to the beach you could smell poop along the way. Our two children were also ill and most of our time was spent on the toilet or face in a garbage can. After coming home we are all STILL SICK. Thank for the 8 different types of bacteria and parasites Sandos Playacar. We’re still reeking the poor hygiene of your resort back home. When will it end? Shut this place down. !
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Feb 26, 2025
February 2025 - Group of 11 Sick
A group of 11 arrived at the resort and within 3 days the first person was sick with vomiting, diarrhea and stomach cramps. within hours the rest of the group dropped one by one until we all had the same sickness. We were unable to leave the resort and for the majority of the trip, our rooms. None of us drank water from the taps, or even used it to brush our teeth. We all used hand sanitizer as well. We overheard multiple groups around the resort having the same issues. We chalked it up to Norovirus but upon returning home, 5 of the 11 are still symptomatic ( 2 weeks post onset of illness). After doing some research we have found more issues. It's clear its not norovirus and some serious changes need at the resort. Before booking I suggest you look through news articles, facebook and reddit to understand the full picture of the issues going on. Avoid this resort.
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Feb 25, 2025Wouldn’t return to sandos playacar
Resort cleanliness not great. Water leaking from toilet, mold on the walls/floor, water from the shower and taps smelt like sewage. Our water jug in the room also had an off smell to it kind of musty smelling. Second day there I got extremely sick (as did many other people). Puking and diarrhea as well as a fever. I slept for 36 hours straight and still felt ill the rest of the trip. Couldnt eat or drink anything without wanting to puke. Once arriving home I made an appointment with my doc as others we went with came back positive with norovirus and some with parasites, still waiting for the results and still feeling ill. Going on 2 weeks being sick now.
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Feb 25, 2025
Wreaked of sewage and absolute neglect.
AVOID THIS HOTEL!!!! NEGLECTFUL AND OUTRIGHT DANGEROUS!!! No running water for 5/7 days of my stay, when it did start working it came out brown and wreaked of sewage. Every restaurant was shut down after hundreds became ill from a mass poisoning, 10/10 would not recommend.
- AdvisorySpring breakers are not allowed. Minimum check-in age is 18.
- AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.