Sandos Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9600 reviews

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  Divertidas vacaciones.

  Tuve una excelente experiencia en el hotel Sandos Cancún. El servicio fue increíble, y el equipo de animación hizo que cada día fuera especial, especialmente Karla, quien con su energía y amabilidad hizo que nuestras vacaciones fueran inolvidables.

  Apr 30, 2025
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  Good for cheap but needs improvement

  This hotel is saved for the price. Comparing, the neighbouring Secrets The Vine hotel costs $10 billion more in the peak season for a 5-night stay for 2 people. It is relatively close to the airport and very close to the mall. There's nothing spectacular about it. It's remodeled, but it's still missing adjustments. We only had hot water one of five nights. Some parts of the bathroom were worn out. Take your favorite products for bathing, the ones in the hotel are not so good. The rooms are very spacious and comfortable. Our waitress Wendy was very attentive with our needs, always in a very good mood. Tip: order rooms on the 5th floor upwards numbered from 18 (520, 624, 719, etc.) have better views. Food and drink are either very good or very bad. Rarely do they use real juice, almost all of them are boxy. Alcoholic beverages only taste like alcohol and sugar. At St. Louis Restaurant. Trop I ordered a fish in size and they gave me a fish battered with chipotle mayonnaise, so naaaaaada to see. Ernesto who makes pizzas always happy and attentive, they looked good, congratulations. We hardly touched sargasso but the waves are very strong, you need a lot of balance or skill to get into the sea and not to roll the wave. The pool entertainment is not for everyone, they are carnival dances or tightrope stunts. Music is sometimes a playlist or a DJ that is better. Women’s “public” toilets are a disgrace because the door either doesn’t close properly, the safety is not working or they are always dirty because they break down or cover up. It's very sad and disappointing that you can't use parasol beds or palapas because they're pushed aside and not even used. Or you have to pay extra so you can use the ones at the special club, it's really very frustrating. I wish we had realized in time that there is an umbrella in the closet, maybe we could take advantage of it and not burn so ugly even with blocker.

  Apr 25, 2025
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  Great Resort

  This adults only resort is amazing! Great location, beach, 3 pools, daily parties and activities at the pool, nightly parties, good food and hard working staff. The dancers are amazing. Karla on the activities staff is high energy, funny and fun. Her aqua aerobics class is a must do daily activity. She'll keep you laughing. I highly recommend this resort.

  Apr 22, 2025
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  Very good all inclusive hotel.

  We had such a great time, staff and food were great. the rooms werent sound proof tho, otherwise the trip was awesome. Gabriel Moo one of the servers at the buffet was very helpful and attentive. Lots of daytime and evening activities. We had one of our best vacations ever.

  Apr 20, 2025
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  Average at best

  With any vacation resort there is the good the bad and the ugly. Let's start with the good and I will just type as things come to me so bear with me. The resort is centrally located on the hotel strip and just a short taxi to the shops and bars. The spa is adequate with very friendly staff and will cater your massage experience to your liking. The buffet while not very big had just enough to satisfy with very friendly staff. They have entertainment ambassadors that will invite you to participate in a variety of activities at the pool. Speaking of the pool there is a small eatery serving a small but adequate menu off to the side. Room size is pretty good. Pool area is large for the space they have and clean but could use more seating. As an extra there is a small mini mart behind the hotel that has what you need and they do laundry for about $10 for a small basket. The bad. This hotel is tired and small (213) rooms. It used to be the La Meridien which was originally opened in 1998 and was bought and refurbished in 2010, but don't look too closely, because I don't feel much has been done since then. Being in the maintenance field things stand out like a sore thumb but you don't need to be an expert to see what needs work. I was going to include photos but quickly realized it would be way too many. They love to use the wall mat grasses to hide things. The restaurants are small (3) and the portion size smaller with really just average cuisine. I actually had the worst piece of salmon I have ever had here, but the hibachi is pretty good for sure. Room service late night is nonexistent practically only serving hamburgers or sandwiches. We didn't try it during the day. This is for my HVAC guys. I found it amusing that they are cooling the entire place with split and mini split units in every room and common area no chiller set up. Look on the balcony for the compressor. The ugly. Upon our arrival that we notified them would be late due to the Tren Maya being a bit overdue, we were informed that the rooms (3) we reserved had been given away and my party was now scattered about over 3 floors. we specifically looked for rooms close to each other for practical reasons and had requested king and two double beds to accommodate our party. None of that happened and it was an hour-long scramble to find rooms with correct bedding. We called two hours prior and we were told everything was as it should be which was a lie. The front desk staff was unapologetic and less helpful with no manager on duty. The bar is tiny with woefully inadequate seating. There were 3 outlets in our room with one being behind the bed and the other so worn out nothing would stay in it. So we had to use the one we could get to in shifts. Three lamps in the room with only one plugged in. There may have been another outlet behind the tv stand. I think they simply repainted the furniture from the old hotel also, just a guess. Do not buy anything in the gift shop it is unbelievably expensive us ethe mini mart out back. Also, you can find excursions that you want to do on Expedia for half of what the hotel charges that give you more, look around. I could go on, but the bottom line is this a small, tired hotel that lacks modern design and convenience and needs a refresh at least. There is no real identity going on with low energy. Pool area is ok food is ok, and the drinks are just ok. The beach is fine with plenty of seating here. This was my first Cancun experience, and I was definitely not wowed. There are a lot more hotels in the price range that I would consider first when we come back. Would not recommend.

  Apr 17, 2025