Resort Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Restaurant
- Room service
- Sauna†
- Spa†
- Tennis court†
- Water sports†
† Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi †
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna †
- Spa †
- Steam bath †
- Water activities †Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9561 reviews
-
Feb 28, 2025If you are 70 , boring, and like hospital food ,you will like Sandos .
I was slightly disappointed in the hotel and staff .The food was below average.The rooms and hotel were not updated in some time( 25 years or more.) The entertainment was average. I can say that my housekeeping staff was very personable.This is the 15 time traveling to Cancun. Not enough chairs by pool.
-
Feb 28, 2025
Good enough
The staff were a 5 star, the Entertainment staff especially. Miguel was our housekeeper and kept us well stocked with water. Main pool entertainment was super fun. I participated in morning yoga and that was very good. Food was a 3. Meh at best. Except for the teppanyaki dinner and San Trope for breakfast and lunch which we very much enjoyed. Everything else was just sustenance. Spa/Massage. Karen was amazing! The wet area(sauna, steam room, hot tub) had a sewage smell and I could not wait to get out of there! Once in the spa area, the smell was lovely and ambience relaxing. Beach was lovely and clean. Pools were cold until the last two days. Sadly, unheated pools are the norm wherever we have been unfortunately so this is not unique. Pool chairs are very limited at the main pool. If you do not have a spot reserved by 6:30, it was not happening. The upper pools were full by 8. Room-we had the most basic room. It was large and clean. Nice shower and tub. The bed was old and uncomfortable (hence I needed a massage. lol). The pillows were also uncomfortable. We had 6 on the bed and couldn’t find 2 that we slept well on. Overall, if you can get a good deal, I feel it is worth staying here, but I would not pay full price.
-
Feb 28, 2025Great staff
Karla was the absolute best!! She was so nice and kind and an absolute blast! She made our entire stay even more fantastic!! You can tell she loves what she does and she brings the party wherever she is. We will definitely miss her presence and energy
-
Feb 24, 2025Bad experience
I had a terrible experience at this hotel. The staff treated us like we were a burden, as if they were doing us a favor by being there. One of the workers even had the nerve to ask if I was going to eat again, despite the fact that it’s an all-inclusive resort. The food was incredibly disappointing—exactly the same every day, and they only served pork with no other meat options. The room was also a nightmare, with constant, unbearable noise from the ventilation outside, making it impossible to sleep.. I would highly recommend avoiding this hotel at all costs.
-
Feb 22, 2025
You Will Love Sandos Cancun
Came down here to celebrate my boyfriend’s birthday! The room was spectacular, our housekeeper, Monica was amazing! We enjoyed our dinners at Gaijin and Frattinis. We highly recommend they incorporate better options for the buffet for all meals as it was a little troublesome booking at the restaurants requiring reservations. Very limited options at Zango. We enjoyed all the drinks from Bar One and Zango Buffet. Diego and Christian were amazing and make the best frozen mango margaritas!! At the Fiestas party we enjoyed our service and our drinks as well from Bar Two. Our only bad experience was with St. Trop. The bartender with the glasses ignored our drink requests every single time. The drinks he would make were not pleasant or good tasting. He really needs to get mentored on his customer service. He was not very helpful either. Other than that we enjoyed our stay at Sandos Cancun.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.