Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14753 reviews
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Mar 31, 2025Royal Treatment at Royalton
I read loads of reviews before we went and had a meltdown as thought we should have paid more for Diamond Club, was everything going to be ok? etc. Well, it was an absolute joy to be at this hotel and we were sad to leave. The staff are wonderful and although unfair to single out individuals as all good - Bellini Bar (missing you guys!), Bubbles pool bar, Franklin, Selections check in (always a welcome smile). You can get the resort bus or it's just a short walk to sister hotel (which is nice as you can see the ducks in a natural habitat). Yes, a bit more going on there but it's busier/noisier so sometimes it's nice to be more laid-back. We tipped in dollar bills (you don't have to as the service was always good). Not a fan of the Diamond Club hierarchy which instils a them/us protocol when restaurants should be available to all. Our room was a good size and always clean (thank you housekeeping ladies). Buffet restaurant had a wide selection to suit all tastes and diets. The house wine was acceptable and no problems with drinks overall (try the mamajuana!) We had no stomach upsets, creepy things in the room or rude staff. I had no trouble booking into the restaurants and didn't need a butler as there was always someone to help us. Thank you Royalton!
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Mar 28, 2025
wedding experience
I loved the wedding; it was absolutely beautiful. The coordinator, Mairelyn, was amazing—very professional and attentive to every detail. It's clear the wedding department is very well-organized; they do an outstanding job. If you asked me whether I'd get married there again, my answer would be yes, without hesitation
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Mar 28, 2025Do yourself the favor and don’t come here, go to the Punta Cana instead.
Don’t come here, it’s terrible service and you are treated like a you are an inconvenience. Stay at the punta Cana better. The staff is rude and dismissive, if you are a person of color. The rooms are blah, it’s basic and plain. The only good thing is the food.
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Mar 26, 2025
HELD HOSTAGE BY ROYALTON SPLASH PUNTA CANA REPRESENTATIVES!
Absolutely the worst vacation experience I've had over the last 60+ years. To start, it was promoted that we'd have 7 restaurants to chose from. Here was the problem... Can't eat at those restaurants (except the buffet) unless you have a reservation made through their App. Every single restaurant was unavailable to book everyday. In a possible 14 meals, we were able to sneak or beg our way in at 4 meals only. To make matters even more infuriating, they were selling reservations outside the buffet for $50US per head. ABSOLUTELY COULDN'T DO IT ON PRINCIPLE. The casino in the adjacent hotel (Royalton Punta Cana) was small and divy with old overused dirty playing cards. The excursions sold by Nexus Tours were a complete rip off! You can buy the same excursions online for half the price. My son wanted to do a catamaran/ parasailing excursion at $160 / person. I told the Nexus Representative that I would go just for the boat ride no parasailing, no snuba diving, no snorkeling. He charged me the full price only to find out once on the boat that I could have customized my part of the excursion and paid much less. When I complained upon checkout, nothing could be done! Also advertised was a $300US resort credit which no one could deliver or explain to me so it went unused. Here's the worst... Upon checking out on my last day, I got to the front desk with 30 minutes to spare before our Nexus bus was to take us to the airport. Their antiquated and outdated payment processing system could not process any of my cards and 2 of my sons. I offered to do an instant etransfer but was denied because the payment HAD to go through their system. I called CIBC and Simplii and asked for their help. The Representative Jonathan and his manager literally told me that we could not leave the hotel until this debt was paid. I explained that it's their system that wasn't working, they insisted that the 4 payment methods we offered all had some sort of defects. My bank said that I should find an ATM and take a cash advance to pay my balance. This hotel had no ATM machines so I had to go to the adjacent hotel and I could only take out 2/3 of what I owed them. So back to my front desk only to find out that our bus wouldn't wait for us and left! This experience was totally frustrating as I had the money but they couldn't access it. Now I'm extremely anxious about making our flight. After spending more than $5,000, this uncooperative front desk said they don't trust that I would pay the remaining $130 balance WE WERE BEING HELD HOSTAGE BY THE ROYALTON SPLASH PUNTA CANA RESORT with a great possibility of missing our flight and having to book new flights at an even greater cost! Finally I lost it and started screaming at the top of my voice so that everyone could hear how badly we were being treated. Jonathan the front desk agent told me to calm down. Finally, by the grace of God, a fellow Canadian who was standing behind me offered to pay my balance. He threw down his credit card and UNBELIEVABLY was told by the front desk manager to pick up his card and hand it to her NICELY. This Angelic savior who paid my bill did what she asked. To add insult to injury, I had to pay another $50US for a ride to the airport. NEVER AGAIN AT THE ROYALTON!!! Do yourselves a favor and find a resort with customer service skills.
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Mar 26, 2025
We'll go back.
Very large and comfortable suite. All special requests have been complied with. Excellent service. Special mention to Amarlys the butler who made sure of our comfort and was very attentive and friendly. Special mention also to the lifeguards of the water park for their respect and dedication with our daughter who has special needs.
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