Hotel Overview
Indulge your senses with All-In Luxury® at the Royalton Punta Cana, An Autograph Collection- All Inclusive, enjoying perks including unlimited a la carte dining and 24-hour room service. Awaken and enrich the senses with this personalized vacation experience in a unique and elegant atmosphere. Located in the lush paradise of Bavaro Beach, this stylish resort offers round-the-clock concierge services, ten specialty restaurants, and impeccable service.
470 elegantly decorated luxury rooms and suites offer Dreambeds exclusively designed for Royalton Resorts, as well as a private bath and rain shower, private balcony or terrace, and complimentary WiFi. Choose from a variety of room and suite styles, and a range of fabulous views.
During the day, stay entertained with an activities program, non-motorized watersports, a waterpark, and two pools plus a kids pool. A variety of land activities are available, from tennis to volleyball to group fitness classes. Those who want to stay active have free access to the on-site fitness center. Once the sun goes down, guests can enjoy a show or dance the night away at the disco.
With eleven restaurants and nine bars and a pub, you'll never run out of options! Gourmet Marche offers healthy and delicious buffet options, while a variety of specialty restaurants offer options including Mexican, Italian, and Japanese. Meat lovers can't miss the stylish H Steak House with the finest cuts of premium meats. Guests also enjoy access to some of the facilities at Memories Splash Punta Cana, a fun-filled resort perfect for families!
Diamond Club (DC): Upgrade your all-inclusive stay by booking a room category in the Diamond Club. Look for DC in the name of the room category and description. Diamond Club rooms include the following upgraded features and benefits: preferred room locations, butler service, preferential reservations in a la carte restaurants, exclusive bar and beach area with waiter service, wrist bracelets, personalized check-in and check-out, early check-in and late check-out (subject to availability), upgraded room service menu, pillow menu, luxurious in-room amenities, daily re-stocked mini-bar, robes and slippers, and a 10% discount on spa treatments and hair services. Guests also receive exclusive Diamond Club Lounge access, which includes a premium drinks menu, daily continental breakfast, evening hors d'oeuvres, afternoon snacks, and mouth-watering desserts, all located inside the lounge.
Property Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
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Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16665 reviews
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Dec 19, 2024Terrible
We have been to the Royallton in Jamaica …. Loved it. We thought we would try punta Cana for a change and it was terrible. Our butler was amazing but the resort was lacking! See pics below. Food was not good. For you vodka club soda friends. No club soda at the main pool bar :(. So many guests sick- 4 of my 7 vomiting and more.. met 4 other families with the same issues.. we actually lost weight at this all inclusive. Leak in my daughter’s room. They took the ice bucket that was catching the leak in the ceiling, filled it with ice, and used her yeti cup to catch the water dripping from the ceiling. ., disgusting 🤢 first vacation we all wanted to leave.
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Dec 17, 2024
Maybe a 3-Star.
This was our first time staying at a Royalton and expected a lot more. Food: The wait staff in buffet just stand around, I had to go up to them to ask for coffee and water. One of the waitresses spilled water all over the table at the buffet one night, didn't seem to really care either. Food at the buffet is pretty basic. Not much a selection as some of the other resorts we've been to. Staff at the Hunter restaurant however, was awesome! The food was good and they were very nice and service was extremely professional. We also ate at Grazie, one of the Italian restaurants, the food and staff there were horrible. Beach - The burger was probably the best thing on the menu but everything was pretty good. Beach staff was friendly. Butler Service: Our butler was Romeo, he needs proper training, he was not good at anything, he served no purpose to us, he couldn't answer basic questions we had, we had to figure out everything on our own, which defeats the point of having butler service. He was MIA most of our trip, we did however see him at the buffet and chilling at the beach bar a few times. He did show up at the end of our trip, we believe looking for a tip. Rooms: Our initial room had two double beds (this was a couples vacation) and the washroom was very dirty. The shower looked like it had not been cleaned in a long time. There were also nails sticking out of the walls where pictures probably used to be and the coach had white stains on it. We did complain and the Sunwing representative made sure we were moved to a better room with a King size bed, bathroom still was not the cleanest. Beach: Very nice beach, hardly any seaweed. Entertainment: Not very good. Foam party was more of a Mr. Bubbles party. Nightclub: DJ played what he liked. Pools: Tiles were missing, even in our swim up room tiles were breaking and coming loose. Concierge: Lois was awesome, if it was not for him we would not know anything about how to use coupons. He basically did the butlers job. He helped get us into restaurants etc. Diamond Club: Waste of money. The ladies in the Diamond Club section , also useless and could not answer anything, not sure if they didn't understand or they just didn't care. The waitress in the diamond club was excellent. Bars: Bartenders were all pretty good. Choice of liquor was a little unclear as to what diamond club was allowed to drink, but they did have a good selection. Overall: This is more of a 3-star hotel. I would not go back. Diamond Club is a complete waste of money. A lot of the staff do not speak English, most of the staff look like dear in headlights if asked a question. Wait staff are lazy and were seen chatting with each other a lot. They also try and push their packages on guests which is also a total rip off. The $600 in coupons also a rip off. This resort needs a lot of work and staff need a lot of training. Checking in took an hour and we were not greeted with a cocktail or even basic manners when we arrived. Once again we did not know who our butler was and no where around. The man at the front desk checking people in was super slow and could not answer questions, basically told us to come back the next day and ask. If you're looking for luxury and a nice vacation, go somewhere else.
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Dec 16, 2024Don’t stay here
I wish I paid attention to the previous reviews. This was the worst experience our family has ever had at any type of resort or hotel. Do not recommend at all. Completely disorganized, a disaster from check-in to trying to find a place to eat. Our room had no electricity shortly after checking in, after a long day of international travel with kids. No one at the front desk could help or resolve any issues. There was always a line of other unhappy guests waiting for a manager.. who was always unavailable. We were supposed to stay 4 nights and had to leave to another hotel after the first night. 0/10 recommend.
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Dec 16, 2024Very good
Pleasantly surprised after bad reviews. Sure lots little annoyances and things that should be improved but beautiful resort and beach and very good food. Great variety. Diamond club probably not needed. Butler couldn’t get reservations or hair dryer or coffee first 3 days Inconsistent Between what friend on same floor received to what we got Vomiting diarrhea last day for 3 out of 5 people
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Dec 16, 2024
Didn’t Feel Very Royal
Stayed for a week at the Hideaway, Diamond club. The beaches are amazing and the wait staff at the hideaway beach (Brendy & Mario) were awesome. We made sure to tip on every drink so they were very attentive. Housekeeping was great, didn’t love that the evening turn down service kind of just walked in. On the 6 nights we’ve stayed I’ve only seen the turn down service twice. The food - it’s resort food, not bad but not amazing. Butler - very attentive and helped us out with a few reservations which will lead me to my next point. Room service and restaurant reservations - they are reservation psychos but it’s impossible to get a reservation in the App. There is always a back end issue with it, I work in IT and this reservation system in their app was probably created by two 1st year engineers out of high school. Trying to schedule room service breakfast in their app is also a pain, it lets you pick times that aren’t available just for the staff to tell you it’s not available. If the slot isn’t open then I should not be able to choose it. Last major gripe is the aggressive Prime club subscription sellers in your building that do not take no or even absolutely not as an answer. Since there is only one way in/out of the buildings you’re trapped by them. It was so off putting that we made sure to stay on the beach until about 5PM so they were gone we came back to the room. Overall this place wasn’t the vibe I personally look for so I won’t be back. But the beach here is amazing .
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.