Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16849 reviews
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Apr 01, 2025No lo recomiendo
Decepcionada con este hotel Tuvimos muy mala respuesta de parte del hotel. Una noche nos quejamos por ruidos molestos de las habitaciones de al lado (hotel lleno de adolescentes por el spring break) y nunca nadie siquiera respondió de recepción. Una noche se desactivaron por un buen rato las llaves de las habitaciones de todo el hotel. Estando todas las puertas abiertas. Luego de mis quejas por otras cuestiones también como no poder reservar nunca por mis medios los restaurantes. Me habló una chica de atencion al cliente. Nos ofrecemos un montón de cosas gratuitas q no se cumplió ninguna de ellas. La únicas personas que son amorosas y rescato son la chica de guest service que trabaja con un señor Cristian. Ellos dos impecables. Siempre muy atentos. Pero el hotel deja mucho que desear. No hay comunicación entre los empleados. Los reclamos no son resueltos Es mi tercera vez en punta cana y a este hotel no regresaría Los toboganes de agua que son la principal atracción (están en el splash) están buenos. Pero no informaba al reservar que había un mínimo de altura para ingresar. Uno de mis hijos quedó afuera de esa altura. Igual hay togobanea para su altura. El traslado hacia ese hotel está muy bien. Pasa todo el tiempo un microto q te lleva.
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Mar 30, 2025
Foodborne Illnesses Rampant - Not Safe
This is the first negative review I have ever taken the time to write and have traveled extensively. I sincerely hope everyone with confirmed plans to travel here has a wonderful time. Vacation is, of course, what you make of it. We made the best of our time and had a nice week. Issues such as small and filthy pools (floating, grey, foamy substance in corners of pools), did not detract from our enjoyment. Bland, cold, and terrible tasting food was not ideal, but we survived on french fries and pina coladas. However, I feel morally obligated to warn future travelers that might be considering this resort. We traveled with a large group of approximately 30 people, of which approximately 1/3 became ill. My daughter has been sick since the day of departure with severe gastrointestinal symptoms and just left our local emergency room. Another member of our group tested positive for salmonella after also being seen in the emergency room locally. We have been in contact with a group from a different state, whom we met at the resort, and they too are ill and seeking medical treatment. We were all very careful and took recommended precautions while traveling. This resort has a major problem with food safety and I would strongly advise people spend their time and money elsewhere. I hope hotel management takes the time to reach out to me directly. My efforts to contact the hotel thus far have been unsuccessful. Please be safe everyone. Best Regards and Wishes to my fellow travelers.
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Mar 29, 2025Amazing family holiday
We almost cancelled our holiday in this resort due to bad reviews but I am so happy we didn't because it turned out an amazing holiday. We are not DC and are from the UK so tipping is not in our blood. We tip now and again and just few dollars but the service we got is still amazing. The staff are the one who made this holiday memorable. They are so helpful and kind. Check in took us 15mins tops. Our luggage are brought to our room immediately. They always ring us if we need anything in our room and if we did they always deliver it in a timely manner. Resort grounds and beach are beautiful and well kept. The food wasn't michelin star standard but we always find something to satisfy our hunger. We manage to book a la carte through the app (didn't need to wait till 12midnight or anything like that). We manage to get an early reservation in Hunters even if we book the table at 7:30pm, we have a 21months old baby so we can't stay up late at night and explained that to the hostess. No one got food poisoning. Plenty of sunbeds or just ask the staff and they will find you a place (specially in the beach). Tips: - Door needs be slam a bit and give it a minute to close before checking. - Shower door needs to be kept close all the time or it will just drip on the floor.
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Mar 29, 2025Spring break at Royalton
Food was generally good but there are some restaurants to avoid. Buffet is good also but you might get tired of eating the same foods. Evening entertainment was appreciated. Food was better than at the Majestic. Several pool options and a waterpark with fun slides for all ages. Beach was nice and the water amazing but might be a bit rough for the very young and old. Service was very good. The week was more enjoyable than expected.
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Mar 27, 2025
I love Royalton Punta Cana
Royalton Punta Cana is a 10 out of 10. We got married at this hotel, and Mairelyn De la Rosa was our wedding coordinator. She was amazing — very professional, kind, and extremely detail-oriented. We loved the way she treated us and made our day unforgettable. I encourage everyone to get married at this hotel."
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