Hotel Overview
Welcome to Royalton CHIC Cancun, An Autograph Collection- All Inclusive, a stunning luxury resort that offers an exclusive vacation experience for guests of every age. Revel in an All-In-Luxury¨ experience, where everything you could ever want is right at your fingertips.
Enjoy gourmet meals, expertly crafted cocktails, and tons of activities! Non-motorized watersports like kayaking and snorkeling are available by day, with nightly shows and other entertainment available by night.
At Royalton CHIC Cancun, All-In Connectivity¨ means youre always connected! This includes in-room bluetooth speakers and USB charging stations.
Location
CancunProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Spring Break Policy - We cannot guarantee a spring break-free environment.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7137 reviews
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Nov 20, 2024Awesome place
Royalton chic is very good place for adults. Property is very clean and staff very helpful. Our butler SANDRA was phenomenal. She kept us informed thru out our stay. She did all the reservations and update restaurants for our vegetarian meals.
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Nov 20, 2024Live reviews at Royalton Chic Cancun
Hi, This is a live review as I am currently staying in this hotel. The hotel location is very good and clean. The reason for me to award 3 stars is due to lack of supervision in certain areas, Elements buffet restaurant in particular. Cutlery placements are somewhat to be questioned. In the two days I have been here, there are items missing. Minor issues in grand scheme of things, but as this hotel being advertised as a 5*, these things need to be basics. This morning, I ordered breakfast tea, was supplied with hot water, then had to ask for milk, and then had to ask for a tea spoon. Every time, I had to wait to grap waiter's attention whilst three were just chatting amongst themselves outside the kitchen door. So many staff are standing. With room facilities, the room is lovely. However, the hotel provides a coffee making facility, but with the wrong type of plug. Unless you ask, you don't get provided. It's a shame that Royalton Chic Cancun is not up to the same standard as the one in Dominican Rep.
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Nov 19, 2024
The absolute best service
Walking in the lobby of Royalton Chic Cancun is a beautiful experience. From the elegant surroundings to the fun Moet and Chandon vending machine. You know you’re in for a great experience The people are what make this resort shine. Hilda in the spa was so lovely and accommodating even when I cut the experience short so I could spend more time at the beach in the sunshine. Angel and Alejandro at the DC pool bar always made sure a cold drink was at hand. And by far, Gilbert, our butler, was sensational. We have stayed at Chic locations multiple times and we have never had a butler as attentive as Gilbert. From all our reservations, guiding us through the hotel to all the events, and my favourite part - providing me with additional books to read. Gilbert is a shining star of this resort.
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Nov 19, 2024
Royalton Diamond Club experience
The staff was friendly from the moment we walked in. We purchased the diamond club package and it was so worth it! Our butler Cesar exceeded our expectations we had! He checked in with us daily, scheduled our dinner reservations, excursions, and made sure the room was always filled with stuff we needed. Hotel was clean and very beautiful.
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Nov 18, 2024Some great employees made a difference in our stay
Husband and I returned just returned from a 7 day trip to Royalton CHIC Cancun. We booked a diamond club jr suite lagoon view room. We used the room selector online prior to our vacation and the room that we requested wasn't available. The manager showed us a couple other options and we settled for 20911 which is a corner room facing the lagoon side with a much larger balcony than other rooms. We could actually see between the buildings and had a small beach view too. Check in felt rushed, our butler wasn't on shift yet. Sandra provided a tour and introduction to the hotel, she was wonderful, we would highly recommend her. Karla was assigned as our butler and was great too, she looked after any issues we had, including dinner reservations. For some reason the app stopped working after a few days there and we couldn't book our own dinners or room service through the app. We are experienced travellers with over 15 AI trips south including several adult only luxury resorts. We are in our late 40s and this was a little different than we were expecting, I wouldn't say it's a luxury resort as much as it is a party resort. The majority of guests were living their best life and that was great to see! We always upgrade to whatever the resort offers and usually feel it's worth it. The diamond club upgrade at this resort is not worth it unless you intend to spend a lot of time at the rooftop club. Outstanding service from Angel at the diamond club pool, he went above and beyond. The days we sat at the regular pool Angel hooked us up with Kuri who was also fantastic. Oscar at the Mexican restaurant was outstanding. Fernanda and Sabrina with the vibe team were wonderful.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.