Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12111 reviews
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Apr 01, 2025Would go back - great overall!
Beach, room, pools, amenities, and diamond club services exceeded expectations. We enjoyed Breakfast and lunch - dinners have some opportunity. Was a great layout and easy to navigate - all the service staff were very friendly and made us feel special.
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Mar 31, 2025Beautiful Beaches, Poor management, if you don't tip, you won't get anywhere.
We normally always leave positive reviews but we felt it was important to notify travelers We arrived 2 days late because of an unfortunate event, but we had notified the resort and Travelosity. When we arrived they did not have our room. They attempted to talk us into a lesser room for the same price and pushed the diamond package. They push the diamond package when you check in to everyone. 3 hours later we were in our room finally. The spa tub was broken and taken apart. No Hot water. Hotel ran out of drinking water. We requested for things to be fixed, filled, cleaned, with no luck The food is average, but nothing for local culture Sorry but the more we talked to other visitors, they were experiencing the same issues
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Mar 31, 2025Grandioso
Una buenísima experiencia y excelente servicio en especial el mayordomo Juan franco que brindó un servicio de primera con la asistencia, la gastronomía súper y el ambiente muy bien para pasarlas bien en familia eh ido varias veces, volvería y lo recomiendo
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Mar 31, 2025
Great Time
We are just back home in the UK from spending 2 wonderful weeks here. Here’s my honest brief take! The resort itself is stunning, very well kept and can not be faulted. We renewed our wedding vows here and stayed in the Honeymoon Suite. No issues. We booked DC Hideaway. I didn’t like the fact that other non hideaway guests were using the Hideaway pool and section in general. That’s not fair and it’s not right but nobody says anything. We were hoping for a quiet relaxed holiday but the whole resort is quite loud and buzzy including the Hideaway (think 18-30s) although we realise it was spring break time. Our wedding planner (Arianna) was absolutely amazing and booked all of our restaurants for the 14 nights. We did not have any sickness or illness. We prepared with pro-biotics just in case. The food everywhere was amazing. We used the buffet on one occasion, no issues but we had restaurants and preferred Dorado for breakfast. Our butler, Carolina was also great and responded to all our needs (not many but that wasn’t her fault). She went on a break for the second week and we didn’t hear from her replacement but we never needed to. We absolutely loved the beach which is beautiful and spotlessly clean, but only used the Hideaway beach area. We didn’t use the pools very much as they were too loud and buzzy for us. You can hear the thumping music from each pool. The hideaway section is only separated by a bush. I was also slightly concerned about the cleanliness of the hideaway pool. On the day before we came home we decided to use the pool at Splash just to see. The short walk is beautiful. We wished we had done this much sooner. The pool at splash by reception with Bubbles Bar is much quieter and better and Franklin keeps that pool spotlessly clean and clear. The grill bar at Splash also had much more variety of food to choose from. We thought the entertainment was generic and I’d have preferred more DR / Caribbean type, rather than Madonna, Michael Jackson and Cha Cha Slide every night but I guess that’s probably just me. We are a couple in our mid 50s after all… The staff here are all lovely and go out of their way to engage with you. They all work very hard. We had a lovely time, trying to make it as peaceful for us as possible because that’s our preference for a honeymoon/holiday/break. We didn’t leave resort. There are plenty of towels at all times. We didn’t experience any mosquitos/ sand flea bites. Make sure you take many many $ for a better and improved experience.
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Mar 31, 2025
Eduardo Campechano made the experience!
Hotel grounds were amazing, staff were phenomenal, we had Eduardo as our guy for the week with the diamond club. Hands down HE made the vacation over the top for us. We consider him family now! I would come back only if Eduardo was available!!!
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