Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3996 reviews
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May 02, 2025Big Thumbs Down
My husband & I and our friends went to Royalton Antigua Autograph Collection for a Birthday celebration. We upgraded to the diamond club to give ourselves a little VIP service. Good news is having a butler meant there was at least someone you can contact for the many issues. If you didn't have a butler you were out of luck. Here are the pro's to this resort; the beach is beautiful, water is amazing, weather was fantastic and the other guest were very friendly. That's it for the pro's. Here are the con's; the service is extremely slow, the majority of the staff (except for 1 or 2) were rude and did not want to be there. The food was mediocre never hot, mostly cool and they were always running out of items. It was a hit or miss everyday. The entertainment was a big disappointment, by day 3 we gave up on it. It was a running joke to see if a bathroom had toilet paper as this was always empty. Some guest were carrying their own. The rooms we outdated and there was mold on the ceiling, they would paint over it but there were area's they missed. There is a smoke smell that comes in through the air vents at night and your room would smell like burnt trash. When we advised, we were told that they were smoking out the mosquitos, another person said they burn their own trash and a third said it was burning charcoal....needless to say, we never found out the truth. Elevators are small so there is a constant wait. I was really disappointed and speaking to quite a few guest, they were in the same boat. Unfortunately, this will not be a place I will go again....Let alone the airport was a major disaster to leave. You have to go through immigration to come in and fill out paperwork (no problem I get this) BUT then you have to go through immigration and fill out paperwork to leave...did not know this as half the people in line didn't either. Once through all this hell we had a 5 minute walk on the runway to our plane, felt bad for the elderly trying to walk that far, always a joy to see planes taking off next to where your walking...they yell if you take photo's or video and tell you it's not allowed...I wonder why? So my suggestion is to be prepared if you go, be ready for anything. I am heading back to Aruba was everything was perfect!
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May 01, 2025Could be an Amazing Resort
I really want to always give a 5 star because that means we had the best time but we were somewhat disappointed. There wasn’t one terrible thing that made the Royalton just ok but after staying normally at Secrets Resorts, we have been accustomed to a certain type of vacation. The Royalton was a beautiful resort and has the potential to be amazing but it’s missing in a lot of areas. Running out of food, no water or coke at the pool, many drinks not able to be made due to missing ingredients, rooms that could be a tad cleaner/kept, and staff that doesn’t seem to want to be there. Don’t get me wrong, we had a few good meals, some great staff, and still had a nice time, but that WOW factor we are used to wasn’t here at this resort. Our Butlers were great, the upper mgmt really kept tabs on how you were doing, but ultimately the entire package we get at Secrets was missing. With all of this said, people complain about what they spent to stay here. It is not expensive for what we got, nor would we have been able to stay at Secrets if there was one in Antigua for $5400 for 8 days/7 nights per couple. Again not a terrible vacation by far, but I would pay more if I had to for a better experience.
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May 01, 2025Girls Trip - April 2025 [Diamond Club]
Third time’s a charm—Royalton Antigua never misses! Had the absolute best time (as always). Huge shoutout to our amazing butlers Coniah and Shaunakay for making sure my crew and I had everything we needed and more. Our rooms were gorgeous—super personal and full of thoughtful touches thanks to Coniah. We felt right at home the entire trip! Extra love to Ralsia and Sydon for keeping the drinks flowing and the vibes on point every time we hit the bar. You already know we’ll be back again soon!
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May 01, 2025
Best Spa treatment thus far
Ireceivrd the 80min Regenerative Spa Treatment by my masseuse, Kennith. But first, I received a 1 hour complementary Hydratherapy session that was top tier! It had all the annuities, sauna and steam room plus hot tub and massage pool. You had 3 different shower types to choose from and refreshments. My spa treatment and service was AWESOME! Kennith worked worked on my body, hitting all the trouble spots until they were no more! Definitely looking forward to next year!
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Apr 30, 2025Not worth the money terrible customer service
Terrible customer service!!! Never have I been to a resort and been treated this way. It’s literally a drag to get a drink or even a straw, the workers make no eye contact and ignore you./have attitude. The workers look like they are forced to work, they give you attitude if you ask for something even though that’s their job. It took over 10 minutes each time to get a drink something simple too not a fancy drink…no smiles no positive vibes.. nothing. The buffet food was not good, there were line ups to wait for certain stuff like spaghetti every single time taking over 10 minutes ..while majority plates to offer were empty it looked like there was no food, and this was everyday. There was barely any fruit and it was the same crappy food everyday. At the coffee shop by 930 am they would run out of croissants and donuts and the self serve machine was broken all week. At the bar they ran out of something everyday… water, rum, beer, gin etc. The steak house food wasn’t the greatest and it took over 2 hours to get served. The ELEVATORS took forever every time, I got a lot of steps in that’s for sure. Room service would take over a hour each time, one time they served chicken strips that were pink inside. There was no 24 hour snack bar. The entertainment was terrible with barely any seating. The beach was the only good thing about this resort. Even the check in was unorganized they booked someone else into my room. We would turn the awful customer service into a joke by the end of the week… whenever a worker actually smiled or acknowledged us we would say “oh wow that’s new”. I would give this resort a 1 star it was equivalent to Cuba except in Cuba the workers actually acknowledge you and a quarter of the price. Not worth the money
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