Resort Details
- Akua BarLocated at the Lagoon pool, this casual swim up bar serves light lunch and popular tropical cocktails a step away from the clear blue water.
- AleliAs the hotel's main breakfast restaurant guests can enjoy a fresh buffet or à la carte spread of traditional favorites, featuring stunning ocean views and overlooking the property’s lagoon view.
- KarayaThe resort’s indoor/outdoor main bar serves local cuisine specialties and the best martinis and cocktails in a contemporary setting with fire pits.
- La BodeguitaOur quick service café and wine bar offers an array of light gourmet breakfast, lunch and evening delights.
- Ocean BreezeKnown for having Isla Verde’s only toes in the sand oceanfront bar, guests can enjoy breakfast, lunch, and dinner with a view at the Mediterranean inspired oceanfront restaurant.
- SAK-IOffering an exceptional culinary experience in a contemporary wood and stone dining room, SAK I serves innovative Asian fusion cuisine incorporating tropical Latin flavors.
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall†
- Spa†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
- Direct access to a beach
- Fitness center on-site †
- Gym †The property’s 24 hour fitness center boasts ocean views and features state of the art Life Fitness machines from cardio and strength training.
- Hot tubThere is 1 indoor hot tub and 1 outdoor hot tub.
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere is a large free-form pool, set in a lush tropical gardens overlooking the beach. This property has swim-up bars.
- Sauna †
- Spa †The Akua Spa offers a variety of signature treatments from hot stone massages and sugar scrubs to calming facials. Spa amenities include six spa therapy rooms, two unisex relaxation areas and a water ritual area that includes a sauna and steam room.
- Steam bath †
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentMusic in lobby, several nights per week
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3911 reviews
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Feb 03, 2025Noise
Went for a business trip for 4 days. 2nd night was a Saturday and a group of ladies on the patio were extremely loud at 12am. Their yelling carried to the 6th floor and through our patio door that was closed. Called front desk, took 20 minutes to get the group to move indoors. As a reminder all guests are required to sign a no noise waiver when checking in. So we were disappointed when there was that much noise at 12am. Also during the day to evening there is a bar in the lobby that plays loud music. You do not hear it while in your room. Beach was very nice and clean. We had lounge chairs and umbrella for use. The property was clean and maintained. The wait staff were very accommodating. Chris, and Dani were great at the lower level reasturant.
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Feb 02, 2025
Nice Stay But Hotel Needs Improvement
The hotel is showing its age and need quite a bit of love from a maintenance perspective. However staff was super friendly and helpful, and food and drinks were way better here (from a price and quality standpoint) than at the Fairmont next door. Go figure.
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Jan 31, 2025Excellent service
We just returned from a week stay at The Royal Sonesta…it was fabulous! The pool, bar, room, and service were fantastic. Special shout out to Jennetza @ the pool bar and Hilton, our room attendent!!!! Looking forward to a return visit! Beautiful beach as well!
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Jan 31, 2025Great for Conferences
Our group recently stayed at The Royal Sonesta in San Juan, and it quickly became a favorite among our Midwest travelers—especially in January when escaping the cold is a top priority. The location is exceptional, offering easy access to the airport (less than five minutes), a beautiful beachfront setting, and proximity to fantastic restaurants within a short walk. Both Old San Juan and Condado are about a 10-minute drive, making it a convenient base for exploring. What We Loved: • Recently upgraded rooms that are stylish, comfortable, and cleaned daily. • New beds that are extremely comfortable—everyone in our group commented on how well they slept. • Exceptional housekeeping—Hilton, who serviced our room daily, was incredibly accommodating, friendly, and thorough. • Multiple bar areas, each well-staffed with solid menus and a great selection of drinks. • Stunning views throughout the property. • Complimentary beach chairs and towels—a thoughtful touch that made our beach time even more enjoyable. A Few Areas for Improvement: • Poolside music was consistently too loud, especially for anyone over 35. Volume doesn’t equal atmosphere. • Ongoing construction at the beachside restaurant was noticeable from the lounge area. • The gym could be slightly larger given the size of the resort, but it was well-maintained and regularly refreshed with cooled towels—a great touch. • Elevators had a few outages, but it wasn’t a major issue. Overall, The Royal Sonesta was an excellent choice for our business conference, offering the perfect mix of comfort, convenience, and amenities. Given our positive experience, we’ll likely return in the future. Recommended!
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Jan 31, 2025An airport Marriott masquarading as a luxury hotel with NYC prices
Our first exposure to the Royal Sonesta was being checked into what seemed like a lovely oceanfront room, but we quickly asked to be moved because the headboard was obviously just recently vomited on and the whole room reeked of vomit. This was compounded by the little curly hairs under the vanity in the bathroom -- obviously they cleaned this room in a hurry. ... the hotel answered in what seemed like a nice way: they upgraded us and moved us, but to one of the poolfront rooms that feels more like a basement than anything else. This all to say: this hotel is a pretty hotel, it is on the beach, but it is severely understaffed and provides a mediocre product, especially when you consider the price and the gigantic resort fee they attach on (which is ~100 dollars/night): - The pool, most days we were here, had one woman waiting the pool and the beach. - The coffee bar is the worst coffee I've had in my life, they can't even make milk drinks like lattes drinkable. - The breakfast buffet is 33 dollars a person but it is like a motel continental breakfast with a couple additional things. - The hotel restaurant has pasta dishes that cost more than what I would pay in places I scoff at in NYC (where I live). - The beach is not cleaned and not raked, you can look around and see tons of cigarette butts and trash if you just look down. - The room cleaning service didn't hit our room a couple days until after 5pm. - The hotel's interior is built as-if it's just meant for corporate events: it is empty and soul sucking and depressing. - The food quality is very low quality. The Ruth's Chris next door is mediocre even for a Ruth's Chris: we ate there the first night because we got in late and wanted to crash, and my steak had no color, it was a grey soupy piece of mediocre meat. - A large portion of the hotel's spaces were filled up with corporate events while we were here, including the indoors path to get to our rooms near the pool. - A bunch of the spaces are still rundown: the pool is very nice but one of its bars is being constructed on now with a lot of noise during the day, and the gym looks like it was constructed and furnished with equipment in the early 90s. I should've known something was up, as the hotel emailed me asking me to "bid" on room upgrades in the days approaching our stay. This whole place is trying desperately to separate you from as much of your cash as it can as quickly as they can. The staff here is obviously overworked and trying their best while a management that is obviously cheap and incapable pushes them along instead of hiring more people. There are so many great places to travel to and stay at. I'd put the Sonesta at almost the bottom of the list in terms of value. It is not a Ritz, it is not even a Westin on the beach, it is something else. The worst part is, this spot could be wonderful with a bit of work, but unfortunately it blends well with decaying and expensive resorts in Isla Verde and it seems unlikely they'll improve anything.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Service fee: 22% per night, per room Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
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