Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8991 reviews
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Mar 12, 2025Excellent all round
Simply amazing. From housekeeping & food to entertainment & Gustavo! (Pool) Very generous that you can take out a catamaran for free as well Beautiful beach, amazing service all round
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Mar 10, 2025Family Vacation
My wife and I took our son and his girlfriend for his senior trip. It was their first time out of the U.S. We all had a great time and the food was very good. Everyone was very nice but Santos and Leo went out of their way to make it a great time for my family and I. They were funny and the highlight of our trip.
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Mar 09, 2025
Perfect all inclusive hotel in Mexico
We had the best trip to this hotel! Me and my friend visited for 10 days from Liverpool, UK and loved it. The staff could not be more helpful and friendly. The rooms were clean, beds comfy and good air conditioning / mini fridges etc. Food and drinks were perfect; we were one vegetarian and one with a lactose allergy and there was more than enough food for us throughout the week. Al from the Entertainment team was so friendly and always checked in with us daily and got to know us throughout our stay; all of the entertainment team were great at getting involved and there was something on every night in the lobby and the stage by the pool. We also spoke to David one of the managers I believe about the Cat Cafe we seen advertised and he took us to show us where it was and when we could get involved which we did. Location is great, we would often go on a run or walk around the resort daily which is around 5-6km and there is a gym on site too which has most things in you need for a holiday gym! We didn’t really use the pool but the beach was perfect for us; comfy sunbeds under palm trees and the staff are out in the morning clearing the seaweed for the day. The sea was really calm and clear when we first arrived but got a lot more wavy as the week went on but still perfect! They have party nights on a Friday night in the hotel across the road which is included in your all inclusive. We went to both and they were great fun (although we probably had too many tequilas the night before our flight home but this was all our fault haha). Couldn’t ask for a better holiday or hotel and we will definitely visit again!
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Mar 08, 2025
Nice time
The resort was fine, food was great especially at the Italian restaurant. Our server Candy was terrific! Juan the bartender at the adult pool was fantastic! Room service great! Be sure to tip these fine friendly hard-working people!!
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Mar 07, 2025
Fantastic Vacation
I was a little worried after reading a few reviews after we booked however it was definitely in our top list of places to stay. I would go back again. Everything was perfect. The view, the food, the service you name it it was perfect. The entertainment was great. The pool bartender Leo was AMAZING! I really was sad to leave him his service was top notch.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.