Hotel Overview
Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.
Location
Playa del carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8860 reviews
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Dec 22, 2024The first impression of the Hotel was beyond awesome, but after staying for a couple of days I was rather disappointed.
Firstly, I have to admit that the whole concept of the hotel is genuinely fascinating. Animation team members are professionals, the way they work with visitors, creating friendly atmosphere is fabulous. The view, nature, ocean, beach—that was lovely, for sure, but service? Poor thing. Cutlery, glasses, tea pots, tables, cups—everything was dirty. Extremely. To the point where I found myself thinking better of drinking something and refusing shortly after receiving my order. Oh, and all of my family members as well as friends and colleagues got sick in one way or another (sickness, stomach upset, nausea, diarrhoea, if you know what I mean) so we were supposed to skip a few days of sunbathing on the shore and stay in. Of course, it might have happened because of us being not accustomed to being this far from home, or something, but I believe that was due to the same service and high antisanitary conditions we were in. Moreover, I was “lucky” enough to found myself in plenty of situations where waiters, bartenders or maids refused to change my towel for a fresh one or get me a drink and the other stuff unless I pay them. I am aware of the state of economics in Mexico, people not getting proper jobs or getting them but without good salaries. But making me pay more for the things I already have paid? None of my concern, is it? With no disrespect, you wanted the real review—I got you one. Life is not always just about happy images and fairytales. Kind regards, Dariia Elouise St.
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Dec 21, 2024Riu chain /Yucatan/ for the first time.... and not the last!
Wow... it was efficiency and availability of services /bars, entertainment/ that "wowed" me. It was our first time at Riu therefore whatever I'm liking here, might be old news for some folks reading this, lol. Riu Yucatan is a medium sized resort. We visited the second week of December. It was full at that time, but personnel worked so efficiently, that virtually no lines were present, either at the buffet, bars, etc. The resort is located in Playacar area of Playa del Carmen; beach was lovely, wide and chairs located under medium sized palm trees; no umbrellas on the beach, those were available around pool area. I liked the colors of our room. It appeared elegant and cozy at the same time. The bathroom arrangement could be more private, but for couples it shouldn't be a problem. The liquor dispenser near the bathroom sink was something new for us /is it only Riu that does that?/. I just sampled tequila and vodka and both were "legitimate" for me, lol. Our mini fridge was packed to the brim with water, soft drinks, beers. Lively and engaging animacion team /Gustavo always put on a show :D/; nice shows at night; White Riu Party on Friday that we were there.... At the buffet - no line ups for freshly fried eggs/omelettes... they were being made fresh all the time by the cooks behind the counter and then distributed on larger plates for the guests to take their pick and enjoy. Now.... no reservations for a la cartes needed... Very efficient system: you just show up whatever time you want /after opening/ and they will seat you or give you a pager to alert you when a table becomes available. That was at a steakhouse a la carte mostly, which was very good but very noisy and located in the lunch buffet area near the pool. Therefore, missing on ambiance. Same with Mexican, I believe - we didn't visit this one. Asian restaurant /it's not Japanese style/, was just nice, quiet sitting with a chinese/asian buffet style food, which was good anyway. We didn't visit the Italia one, but looked nice - elegant, quiet room, located by the entrance to the main buffet. We also walked thru Riu Tequila /across the road/ and Riu Playacar, which we were allowed to visit and have drinks and lunch. I would pick Riu Yucatan over those two, especially since Riu Tequila doesn't have direct access to the beach; there is a longish walkway by Riu Palace to get to the beach from this one. For guests that like to see animals around, there was a lot of agoutis, coatis, two racoons /that we saw/, one healthy squirrel, and a few not so healthy looking howler monkeys in the green area with a "suspension" walkway/bridge. Also a ?spider monkey mommy with a baby attached to her. Cute, looking quite healthy, with long limbs, lol. Also, about taxis: 200 mxp from the resort to @ Quinta Alegria Mall, near Av. Constituyentes. But if you walk out from the resort and catch a cab on the street, you can have it for 150 mxp. Always agree on the price before getting into the cab. The price might change anytime, but our daughter was going to her diving center for 4 days in the row, and she was able to get the same price back and forth. Now, next year, we would like to visit the competitor next door: Iberostar Yucan/Quetzal. Looks like they have more greenery/"jungle" near pool area. But they don't have palm trees on the beach / :( / just the umbrellas /which might be better protection from the sun anyway, lol/. For now....this Riu seems like a tough one to beat.... among the resorts that we visited in the past /two in Playacar area/, it seems to hold a special spot, and definitely we will recommend it to our friends.
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Dec 19, 2024
Thanks for an excellent holiday
Due to our appalling experience at our hotel in Cozume which is managed by another Spanish-owned chain of hotels, we booked the Rui Yucatan as our dive centre was in the hotel next door. We were a bit apprehensive before arriving but were pleasantly surprised by the professionalism of the Check-in staff. Special thanks to Chris and Danny. As we requested a room as close as possible to the beach we had to wait a little but were allowed to use the facilities including the bars and restaurants. We are given a large modern room with loads of storage, really comfortable beds and room spotlessly clean. Large free safe and fridge filled with all-inclusive drinks. There were even four optics of various spirits to drink. Spent our days diving away or on the beach which was cleaned regularly. The hotel staff did a great job keeping the whole area clean. All the staff we met were very professional and seemed to enjoy their jobs. The food in the buffet restaurant was well cooked and presented and there was a massive choice each morning and evening. We ate in the Italian and Asian restaurants. The Asian was great although it was a buffet. The Italian was my favourite. The drinks at the bars were very good with well-made cocktails and named brands spirits available at no extra charge. Overall we had a great holiday in Mexico. Thank you Riu Yucatan. Thanks to all the hard-working staff who never stop ensuring the guests are happy from the cleaners to animation to the bar and restaurant staff. Would I return, YES for sure. I would certainly recommend this hotel and its sister hotels Tequila and Playacar whose facilities you can use.
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Dec 19, 2024
RIU YUCATAN
Wonderful hotel and ecceptional staff! Caters for all ages. Food was amazing with so much choice!! Never had to wait for bar service, the staff at the pools or reception bar were amazing. Reception team very professional and friendly on checking in and out. been twice to this hotel and will go back.
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Dec 18, 2024
My Happy Place
We first stayed at Riu Yucatan 23years ago and got married there! Since then it has changed with modernisation (though I loved the carriage in the foyer) and has never disappointed. This was our 5th stay and we are now considering making a yearly trip to stay there. The place is beautiful!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.