Resort Details
- Various Bars / Lounges- La Veranda- La Fiesta- Sports Bar 24- Coco´s bar
- Various Restaurants- Rosa Roja- Bamboo- Rinascita- Black Cow- Beach Club
Consult the hotel upon arrival for hours of operation and dress codes.
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsite
- Fitness center on-site
- Hot tub1 outdoor hot tub.
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
- PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 2 tennis courts on-site. There are 0 lit tennis courts on-site.
- Beach
- General †Access to Pickleball Court at Riu Palace Mexico
- Golf †A golf course is located within 1 mile of the hotel.
This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12084 reviews
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Feb 04, 2025vacation
The hotel staff and food and the service and the entertainment group all were fantastic. The management at this hotel are exceptionally great. You are the best. You make us feel very welcome.Will come back many many more times.
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Feb 02, 2025
Great time
An excellent hotel from start to finish Clean, spacious. Plenty of loungers and pools. Excellent food in all restaurants. Prompt service and plenty of entertainment I would certainly. Recommend this hotel to all. Couples, family's,friends. White party was fun.
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Feb 02, 2025NOT a turn up hotel, more of a retirement retreat
Let’s start with the pros hotel was nice, staff was nice, good food, standard room cool. Cons for the name this is NOT a turn up hotel. I went expecting a turn up and it was more like a retirement home for white people ONLY hotel was very laid back and a bore. I still enjoyed myself but this is not a hotel for ages 21-40 year olds more fitting 50-70 year olds. I still enjoyed but never again idk if it was the month I went but trust me if you’re looking for fun and a turn up crowd forget about it this is more of a retirement retreat for 50 and up . Beach is 10 mins or less away not a big deal
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Feb 01, 2025
Great holiday
Great staff, great facilities, great food, this hotel takes some beating.. We will definitely be going again
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Jan 31, 2025
Holiday January 25
Arrived at airport ok,but took 3hours to get to hotel very disappointed at that ,apart from that all ok .
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.One person of 18 years or over in every room. No student groups under 21 all year long.
Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
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