Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9779 reviews
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Mar 30, 2025Very loud party resort.
The pools and beach are nice. No problem finding seats in the shade Rooms were clean and spacious Needed to reprogram card keys after each use. Really, really loud resort with no quiet section. Very loud music everywhere you go. No evening entertainment other than loud parties. I would not recommend this resort for anyone over 30
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Mar 30, 2025Great Value! Check-in a nightmare
For the price they're asking, this was a great deal with a great beach, great facility, excellent food, and great entertainment. Check-in, however, was a nightmare. Granted it was sold out and there was a ton of spring breakers, but check-in took about 2 hours and their room key technology was broken for about a day. So you had to find a staff member to go to your room and let you in. My key also broke 4 times during the week and had to be remagnetized.
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Mar 29, 2025
Fun but definitely went downhill
We stayed here March 21-28, 2025. We had already booked before all the problems early March so we couldn’t cancel. We’ve been here before. Rooms are okay they need some renovation. The staff all work hard considering how many people leave their garbage and cups everywhere. People have no respect there. Food was okay pretty similar to before. The steakhouse was great! I refused to touch the sports bar food it looked disgusting. Steamed hot dogs and hamburgers lol. Everyone we spoke to were having issues with the room keys not working. We went to the lobby once and never had an issue. I spoke to people who went to the lobby 5/6 times for new keys which sucks. Beach is beautiful as per usual but they have way too many chairs there it’s so cluttered and trashy looking. They kept having issues with the big pools getting green and were constantly closed but we always saw someone cleaning it in the morning. The party pool was always foggy and stuff floating around. Luckily there’s multiple pools and we just mingled around them. Some servers don’t care if you tip them and come back you get the same service. We found a couple good servers and stuck with them. Overall it was fun but definitely went downhill from when we came before covid. I wouldn’t return unless I was a spring breaker haha.
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Mar 28, 2025
Party life was a vibe, my friends and I had fun BUT……
Me and both my friends came back home with a stabbing pain in our lower abdomen, sinus congestion, and fevers, sweat breakouts and body aches. Our doctor said this is most likely caused by the food and water contamination. We also observed some of the silverware, not being properly sanitized, even when touching unsanitized items such as the floor and or glass above the food. We literally let a staff member know that the spoon needs to be cleaned and we watched him wipe it off with a towel and put it back inside the food. Like I said sanitation not great at all, but the vibe is on 1000.
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Mar 28, 2025Very poor expirience, AVOID this resort
When we arrived at the resort on March 6th. We were given keys to our room. The was no one available to help with the luggage. The keys did not work so we had to go back to the front desk w our luggage to get new ones. When we got into the room we noticed a strong musty/mold smell. The air conditioning was at 25C so we tried bumping it down to 21. It wouldn't go any lower. We changed and went to find some dinner. Food- all the "specialty" restaurants were buffet except for the steakhouse. When they open at 6-6:30 the food is all under heat lamps and dried out. We were able to get reservations for the steakhouse 2 times later in the week and besides breakfast, it was the only edible food on the resort. We got back to our room and it had not cooled at all. We put in a maintenance request and went to bed. In the morning the maintenance request was closed and the AC was still not working. We put in a total of 5 maintenance tickets while we were there and nothing was repaired. We had a ceiling fan that would squeeze. They did have a maintenance man come to look at it and of course, it was doing it then. Through an interpretation app he messaged us to "quit dreaming" At 2am we were both wide awake because of the noise it was making again. Our clothes, sheets, everything was damp and smelled musty by the end of the trip. Our TV that we would try to use to drown out the Spring Breakers at 4am did not get a signal. We had broken furnature, towels w holes, mold in the shower and rust and mold dripping from the shut off valves in the bathroom. The whole resort was in a bad state of disrepair. We had requested a partial refund for not having AC the entire 56 days we were there but the resort said all issues were resolved before we left. They finally gave us $200 for our "refund". They refused anything more. We paid over $2000 for just the hotel part of the trip. We have been to 8 or more all inclusive resorts but this is our first and last time at a RIU. I would highly recommend avoiding this resort.
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