Resort Details
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9860 reviews
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May 02, 2025Terrible experience with front desk. No service from them!!
This is my first experience at a Riu and probably my last. I am presently on site in my room waiting for maintenance to come and fix my toilet and phone. I need to go to the bathroom and would need to leave to do so… it’s 8:38 pm. Is it too much to ask to be able to use the toilet in my room? We’ve been waiting since 6h. Asked front desk twice. Had to go see them cause our phone does not work. The front desk workers do not seem to care at all. I’ve worked in the hotel industry for over 10 years and this is unacceptable.
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May 02, 2025Excellent service
The wait staff are amazing. Even though the food is not very good. Sael and Tokkia were amazing. Made us laugh and very comfortable. They would do very special things for me and my husband. They gave me flowers, sang to me for my birthday, gave me a birthday cake.
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May 01, 2025
Don’t stay here if you want a great vacation
The front desk and cleaning staff were rude our entire trip. The front desk hung up the phone multiple times when I called to ask a question. Also bring your own wash cloths because the resort does not provide any. No one and I mean no one spoke English with the exception of the people selling excursions. I’m well traveled and this was my worst experience at a resort. I’ve also stayed at other Riu locations and this is by far the worst one.
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Apr 30, 2025
Não recomendo
Hotel sujo! Quartos cheiram mal! Empregados parece que trabalham por favor. Fizemos uma reclamação e ainda se começaram a rir com ar de gozo para nós! A comida não é nada de especial. Em qualquer restaurante que vamos dizem sempre que tem não sei quantas pessoas à frente.. vim com amigos todos na casa dos 30 anos. Não recomendamos, acho que apenas se enquadra para jovens de 18/19 anos visto ser adults only..
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Apr 30, 2025
Para 5 estrelas deixa a desejar
Todos os empregados, sem excepção, trabalham por favor! O serviço de limpeza é uma miséria, os quartos cheiram mal! Não há cuidado nenhum com os clientes, apenas preocupados em embebedar a malta que parece que está de viagem de finalistas! Se querem umas férias, isto não é opção!
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