Hotel Overview
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be
removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8335 reviews
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Dec 19, 2024Playa
Extremely clean, excellent staff everywhere in resort, wonderful food, but I wish entertainment would start at 8:30. Great location.
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Dec 19, 2024Great time, great value, great location
RIU Playacar hotel. Very clean, getting a little dated while being very comfortable. Excellent staff in all areas (Oscar our housekeeper is brilliant). Google this hotel and see its excellent location, on the beach with excellent pools and lots of sunbeds! It has everything anyone would want on a holiday, great food, great drinks, great staff and great atmosphere. Rooms are large and kept VERY clean! We stayed in an adjoining room, which meant a doorway between rooms. At night next door room light would shine through and we could hear their TV, thankfully it did not disturb us, but maybe some insulation could be fitted to improve this. This is the only reason for not giving rooms a 5.
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Dec 16, 2024
3rd times a charm
Third visit in 2024. The best! From front desk to bar staff to management - lovely people and hotel. Only complaint is a few clouds one day :-).
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Dec 15, 2024
Relaxing
The room was clean and large enough. Thank god for a/c. I liked how children’s activities and pool were on one end of the resort and we were allowed to stay in an adult area. Food was not great but was really good. We had an amazing relaxing time here.
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Dec 15, 2024
Great place to stay
Resort was amazing, room was clean, staff was friendly, courteous and very helpful. Only knock we had was the food. Buffet was sub par at best. Food was cold and dry right when it opened. Travatoria(the Italian place) was the only place that had edible food. The ala carte items were delicious. I would go the playacar again. But not stay here because of the food
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.