Hotel Overview
Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).
This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.
A selection of fine à la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the à la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.
Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.
Location
Playa del Carmen - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8162 reviews
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Nov 21, 2024Very Nice Resort , clean and exceptional service
First time staying at a RIU resort and I would definitely go back again. The place was beautiful. The service was always pleasant and nice. The room was always kept clean the housekeepers cleaned it very well. They provided the amount of towels that you needed. It was just great. I will definitely be visiting you again
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Nov 20, 2024Food is horrible
hek in time was at 3pm we didn’t get a room to 5pm we arrived in hotel at 12 they told us they gonna let us in around 2:30 When we come to ask for room they tell us room is not ready they cleaning We was extremely tired we had long flight And our room supposed to be pool view they give us room with no views at all We had views on back of hotel some really bad views Food was horrible we never experienced that and expect from Riu We constantly ordered food from outside resort bcs taste was so bad we purchased all inclusive packages but we really didn’t get any of that bcs of food taste and quality resorts like Riu should have better food choices and quality Two days was raining so bad resorts was so bad. No activities no music nothing was very depressing We were literally forced to lock ourselves in the room and do nothing Ppl on reception didn’t even answer the phone for 3 days I try to get extra blanket bcs we were so cold they never bring it When was our time to check out we asked to chek out at 1pm instead of 12 they say ok no problem But at 12 they start to knock on doors and 3 ppl show up and said we have to leave and they have to clean the room they have guests coming we told them that we spoke with front desk and they know that we are going to stay extra 30 min later they come again and say that we have to leave 12:45 we were out of the room We go on front desk to check out They tell us 400$ pesos we have to pay bcs we stay extra We explain that we were just 45 min extra and they were actually late for our check in so they shouldn’t be any charge but they don’t want to listen Guy on the front say that we have to pay cash or they will take money from card and it will be maybe more When we chek online we saw that they charge us more than what they say online Shame on you Riu
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Nov 20, 2024
Fabulous!
RIU party is epic, food is good, drinks well done and staff is lovely. Beach had a bit of seaweed but you could swim out and get past it. Rooms are decent and good value for price, its got everything you need.
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Nov 18, 2024
Absolutely wonderful!
Great vacation! There was a lot to do or nothing but chill, you choose. There were planned activities if you wanted to join in or just watch. All the pools were perfect or you could walk a few steps and be on the pristine beach. Food was good, drinks were plenty. Most of all, EVERY staff member was polite, attentive and happy to be there.
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Nov 18, 2024
Another fabulous stay
Stayed here many times before and always lives up to very high expectations. Staff always friendly, courteous and cheerful - nothing is too much trouble for them.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.